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Chapter 7: Improving Relationships *Climate and Conflict

Chapter 7: Improving Relationships *Climate and Conflict. Two Way to Improve Relationships. Maintain an effective communication climate. Express and resolve conflict in an effective manner. Communication Climate is the emotional tone of a relationship.

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Chapter 7: Improving Relationships *Climate and Conflict

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  1. Chapter 7: Improving Relationships *Climate and Conflict

  2. Two Way to Improve Relationships • Maintain an effective communication climate. • Express and resolve conflict in an effective manner.

  3. Communication Climate isthe emotional tone of a relationship • It measure the degree to which a person feels he/she is valued in a relationship. • It is created through: • Confirming responses: • Disconfirming responses: • Conflict Spirals

  4. Messages have two dimensions • Content dimension: • substance of the message • Relational dimension: • conveys feelings one person has towards the other person.

  5. Gibbs’ CategoriesCertain Messages (behaviors) are more likely to create supportive or defensive climates DefensivevsSupportive • Evaluation - Description • Control - Problem-oriented • Strategy - Spontaneity • Neutrality - Empathy • Superiority - Equality • Certainty - Provisionalism

  6. Relational Conflict

  7. Conflict What is it? Major Causes of Conflict • Expressed Struggle • Incompatible goals (perceived) • Scarce Resources • Interdependent Parties • Money • Other Relationships • Lifestyle • Decisions • Behaviors

  8. Dealing with Conflict Effectively Influenced by: • Gender • Culture • Personality • Conflict Style • Conflict Resolution Method

  9. Conflict and Personality

  10. Personality Profiles

  11. Conflict: Expression and resolution • Most people, tend to express and/or react to conflict in one of five ways. • Style may vary and be impacted by the situation, but many people tend to rely primarily on 1 or 2 styles most often. • There are four major ways to resolve conflict: • Win-lose • Lose-lose • Compromise • Win-win

  12. Nonassertion • Does not express feelings • Puts other person’s needs ahead of your own • Generally achieved in two ways: • avoidance = I lose- you lose • accommodation= I lose – you win • Is it ever the best way to handle conflict?

  13. Direct Aggression • Directly confronts and attacks the other person • Puts personal needs ahead of the other person • Utilizes competitive problem-solving = I win – you lose

  14. Passive Aggression • Expresses hostility in a vague way • Lose-Lose: If I lose then You lose too. • Uses Crazymaking Actions • Pseudoaccomodators • Guiltmakers • Jokers • Trivial tyrannizers • Withholders

  15. Indirect Communication • Conveys information in a roundabout way • Uses a 3rd party

  16. Assertion • Expresses needs, thoughts, and feelings clearly and directly • Asserts own needs without stepping on the needs of others • Part of a Win-Win resolution: I win – you win • Utilized in Collaboration = problem solving process

  17. Resolving Conflict Effectively • Perspective • See the issue from the other’s perspective (empathy) • Keep things in perspective • Be Tolerant • respect their decisions on how to live their life • Deal with your Anger • calm our anger before confronting other • Talk • But, remember some things are best left unsaid • Raising Problem • sometimes it is important to make another person aware of the problems they are creating

  18. In resolving a conflict remember these things: • Consider the other person’s needs/your needs • Consider the most appropriate method of conflict resolution • Use effective communication techniques to address conflict • DESC(describe behaviors/ explain effect/ state outcome/express consequences) • If possible engage in win-win conflict resolution

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