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This article discusses the importance of professionalism in the medical profession and provides guidance for physicians on how to uphold ethical standards, build trust with patients, and be a better professional. It covers topics such as social media use, patient interactions, clinical judgment, and self-improvement.
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Embracing the Profession of Medicine Be Worthy of Your Patient’s Trust Manuel Vallejo, MD, DMD Designated Institutional Official for GME Assistant Dean & Professor West Virginia University
Profession: an occupation that involves prolonged training and formal qualification Regulates itself & upholds ethical standards Recognized by society as possessing special knowledge and skills Our profession is the diagnosis, treatment, and prevention of disease “Profession” Is The Root of Professionalism
According to the ACGME, residents must: “Demonstrate a commitment to carrying out professional responsibilities and an adherence to ethical principles” You will accomplish this with: Compassion, integrity, & respect for others Attention to patient needs superseding self-interest Respect for patient privacy & autonomy Accountability to patients, society & the profession Sensitivity to diverse patient population ACGME Definition of Professionalism
Public concerns that physicians are impersonal, dishonest and self-serving Corporate transformation of medicine Professionalism should form the basis of the social contract between medicine and society Patients are more likely to adhere to treatment guidelines if they trust physicians Why Is This Important?
Physicians are closely scrutinized by society Patients can research a physician’s record Any disciplinary action is often public record Medical Professionalism in 2019
Social Media: You represent your profession at all times • Facebook, Twitter, Instagram • What’s appropriate? • What do students, residents, faculty post? • use of foul language, controversial subjects • negative comments about patients, colleagues, & al. • you will be amazed at the stuff you’ll see • you can destroyyour reputation
Adherence to standards accept responsibility for continuity of care Empathy & Sensitivity to situation, culture, diversity Accountability accept responsibility for your behavior and how it impacts patient care Commitment improvement of personal character integrity, altruism, empathy Core Tenets of Professionalism
Introduce yourself and your role Greet your patient Show interest in patient’s thoughts Respectful communication Involve patient in decisions Show care & concern Give appropriate expectations Patient Interactions
Steps of Clinical Judgment • The Diagnostic question – what IS wrong with the patient? (Hx, physical exam, PMH, lab results) • The Therapeutic question – what CAN be done for the pt? (informed by scientific evidence) • The Prudential question – what SHOULD be done for the pt – involves individual and diverse considerations
Ten Bits of Advice That I Hope Will Help Make You a Better Physician and Professional
1. Be a Good Role Model • Students identify residents & fellows as key role models, not faculty • Be positive • Hold yourself accountable • Take time to teach • Treat others the way you want to be treated
3. Integrity Counts • Be Honest • Be Accountable…people remember • Have the courage to speak up – the patient mustalways comes first
4. Be Humble • Your first name is not “Doctor” • The team comes before any individual member
5. Treat Nurses (& All Staff) with RESPECT! • They are your colleagues in all aspects of patient care • Not your minions • If you wish to be treated with respect... • They will teach you – learn from them
6. STUDY • No matter how great your bedside manner may be... your eye won’t see what your mind doesn’t know • Read • Go to your department & interdepartmental conferences • Look for learning opportunities • Milestones and standards must be met
7. Use Your Common Sense • Cultivate the habit of regarding every case from the patient’s point of view • Treat patients and not their diseases • Don’t neglect your own ailments
8. Listen When Others Talk • Patients • Family members • theirs, and yours • Consultants • Colleagues
9. Admit your mistakes and learn from them • For physicians, being involved in an error evokes • Shame • Humiliation • Fear • Panic • Self-doubt • Coping mechanisms include • Denial • Distancing ...ask for help if you need it or if you see that one of your colleagues does
10. Have High Expectations of Yourself • What do you expect of yourself ? • Remember why you entered the medical profession • You have the choice of being the kind of physician you wish to be • Reflect, make changes, evolve => Become Better
Final Thoughts • Use our Resources: • Chief Residents • Program Manager • Program Director • Dr. Vallejo (DIO) • Dr. Ferrari (Vice Dean and Chair of Medical Education) • Don’t hesitate to contact us if we can help you • Whatever the question, you aren’t the first to ask it