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Safety Procedures in the Workplace A guide for new employees at Hi Tech Photo. Phyllis M. Montuori L. A. Wilson Tech Work Based Learning Coordinator. Pre - Test Knowledge for the Working Teenager Answer true or false in the space provided.
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Safety Procedures in the WorkplaceA guide for new employees at Hi Tech Photo Phyllis M. Montuori L. A. Wilson Tech Work Based Learning Coordinator
Pre - Test Knowledge for the Working TeenagerAnswer true or false in the space provided • 1. Nearly 200,000 teens in the U.S. are injured on the job every year? ____ • 2. There are laws to protect teen workers? ___ • 3. There are hazards at most jobs? ____ • 4. Teens frequently think it’s their fault if they get hurt, rather than focusing on the hazards that cause injury. _____ • 5. Employers have no responsibility in making workplaces safe for workers. ______
Pre - Test Answers for the Working Teenager • 1. Nearly 200,000 teens in the U.S. are injured on the job every year? TRUE • 2. There are laws to protect teen workers? TRUE • 3. There are hazards at most jobs? TRUE • 4. Teens frequently think it’s their fault if they get hurt, rather than focusing on the hazards that cause injuries. TRUE • 5. Employers have no responsibility in making workplace safe for workers. FALSE
Training Tasks Photo Store Personnel Customer Service is our main objective • Remember: Photo processing is the primary product that we are selling • Point of sale impulse items are a way to increase your sales dollars
Training ObjectiveYour responsibility breakdown – Front Counter Sales • Receive film for processing • Take negatives for reprint orders • Demonstrate the use of the “e” box (for customers bringing in digital media for photographic prints)
Computerized Cash Register Training: • You will be trained in using the computerized cash register • It keeps track of individual accounts, club members and the discounts they receive
Sales Training includes: • Alphabetically filing customer’s completed photo finishing and reprint orders • Being able to FIND completed orders is essential
Photographic sales includes: Using a Polaroid camera to photograph and process passport photos (following Federal sizing regulations is very important)
Portrait Studio Training: • Set appointments for the portrait studio • Assist in the actual photo shoot • Be able to help with “fussy” clients • Show clients completed proofs • Sell packages/Take orders
What do you have to wear? • Hi Tech Photo employees are provided with a Hi Tech Photo polo shirt • Neat and clean jeans, chinos or a skirt • Personal grooming must be attended to • Keep jewelry to a minimum – at manager’s discretion
Safety Equipment • Gloves when handling garbage • Non-skid shoes only • Goggles or protective eye gear when pouring chemicals • CAUTION floor marker if mopping the store floor
Tools of the TradeEquipment and Machinery • Computerized cash register • Film processing machine • Print processing machine • “e” box • Digital cameras • 35 mm film cameras • Photographic Supplies
Electrical Considerations • Use proper precautions when dealing with electrical connections • Exercise care in running wires across the shop floor • Be aware of the different processing machines and the liquids they contain • Know where the on/off switches are located
Floors, Doors and Exits • Know location of all store exits • In case of emergency, be able to direct customers to the exits • Keep fire doors closed • Make sure that pathway to fire exits is clear and accessible • Fire exits should not be locked during hours of store operations
Chemical Hazards Powders, dusts, gases, vapors, liquids • The machines that process the film and the prints utilize chemical compounds • The mixing and filling of chemical reservoirs falls under the jurisdiction of a manager • Use caution when you are in the area of a machine that is being serviced • Cleaning fluids
Ergonomic Hazards - Lifting • Use equipment supplied such as hand trucks to move heavy packages. • Bend at the knees when lifting • Make sure that you have a good grip on awkward items • If you have back problems, use a back support brace
Infectious Disease • Wash hands frequently especially after handling money • Stay home if you have a fever • Cover nose and mouth when sneezing or coughing • Use common sense in not spreading disease
In Case of Fire • REMAIN CALM • Call 911 • Know where the fire extinguisher is kept • Know the telephone number of the local police precinct • Know the street address of the store (including the cross street) • Calmly ask customers and co-workers to leave the store.
Personal Safety Issues -In case of robbery or bomb scare • If you see something that is suspicious, contact your manager immediately. • REMAIN CALM • In case of a robbery, give the person whatever they ask for…your life is more important than the cash drawer. • If you suspect there is a bomb scare calmly ask the customers to leave the store • Be observant – you will be able to give police an accurate description of any situation
Angry Threatening Customers • Try to diffuse the situation…REMEMBER the customer is always right. • If the customer is irate, get your manager or supervisor to help you • Do not engage in futile word exchanges • Always remain professional
How to report an injury • Accidents happen. The possibility for a work related injury always exists even if you are a well-trained employee. • Report all incidents immediately to your supervisor or manager • Fill out an accident/incident report
Post testAnswer the following true or false questions • 1. A well trained employee is more comfortable and confident doing their job? • 2. Safety is everyone’s concern? • 3. It’s no big deal if you have misfiled a customer’s photo order? • 4. There is no benefit in knowing the exact street address and the cross streets of the store? • 5. In case of robbery, try to talk the thief out of the attempted robbery plan?
Post Test Continues • 6. It is your job to debate with an angry customer? • 7. If you are injured on the job and you tell your friend who works with you, that’s good enough? • 8. Hi Tech Photo expects you to follow the stated dress code? • 9. Slippery floors and lifting heavy objects are examples of health hazards? • 10. There are laws to protect a teen worker’s rights?
Post TestThe Answers • 1. A well trained employee is more comfortable and confident doing their job? TRUE • 2. Safety is everyone’s concern? TRUE • 3. It’s no big deal if you have misfiled a customer’s photo order? FALSE • 4. There is no benefit in knowing the exact street address and the cross streets of the store? FALSE • 5. In case of robbery, try to talk the thief out of the attempted robbery plan? FALSE
Post Test • 6. It is your job to debate with an angry customer? FALSE • 7. If you are injured on the job and you tell your friend who works with you, that’s good enough? FALSE • 8. Hi Tech Photo expects you to follow the stated dress code? TRUE • 9. Slippery floors and lifting heavy objects are examples of health hazards? FALSE • 10. There are laws to protect a teen worker’s rights? TRUE
Safety Web Resources • www.youth2work.gov/ • www.osha-slc.gov/as/opa/worker/index.html • www.cdc.gov/niosh/topics/youth/ • www.safeteen.org/ • www.worksafebc.com/ • www.nycosh.org/
QUESTIONS????? • Please call: Phyllis M. Montuori Work Based Learning Coordinator L.A. Wilson Tech – Western Suffolk BOCES 17 Westminster Avenue Dix Hills, NY 11754 (631) 667- 6000 ext 369 pmontuor@wsboces.org