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Assistant Director Karen Wong

Assistant Director Karen Wong. PSC Strategic Goals. Customer Service and Satisfaction Competitive Technical Services and Effective Use of Technology Upgrade Microwave Network from Analog to Digital Integrate Public Safety Radio Communications to Achieve Statewide Interoperability

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Assistant Director Karen Wong

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  1. Assistant Director Karen Wong

  2. PSC Strategic Goals • Customer Service and Satisfaction • Competitive Technical Services and Effective Use of Technology • Upgrade Microwave Network from Analog to Digital • Integrate Public Safety Radio Communications to Achieve Statewide Interoperability • Modernize 9-1-1 to Next Generation 9-1-1 (NG9-1-1) • Realize a Unified Statewide Public Safety Network

  3. Emergency Communications Branch 9-1-1

  4. 9-1-1 Emergency Communications Branch CA 9-1-1 Branch is responsible for the overall Program Management of 9-1-1 Services in California • Oversight and administration of the State Emergency Telephone Number Account Fund (SETNA) • Administration and funding for equipment and network services related to the routing and answering of 9-1-1 calls handled by approximately 460 police, fire, and emergency medical dispatch centers, also known as Public Safety Answering Points (PSAPs) • Establish Statewide technical and operational standards to deliver 9-1-1 services • Manage new technologies supporting 9-1-1 • Govern the State 9-1-1 Advisory Board • Manage the activities of fifty-eight 9-1-1 County Coordinators

  5. 9-1-1 Emergency Communications Branch Establishes and manages statewide contracts that provide state department and local government agencies with contracts that provide competitively bid pricing • 9-1-1 System and Services Multiple Purchase Award • Foreign Language Emergency Interpretation Services for 96+ non-English languages

  6. 9-1-1 Emergency Communications Branch 2011 NG9-1-1 Public Meetings Emergency Medical Services Presentation (San Diego, California) Left to Right: State 9-1-1 Advisory Board Members; Dr. James Dunford, President of the American Heart Association

  7. Routing on Empirical Data (RED) Project • From 2007 to December of 2011, the number of wireless calls receiving a busy signal or failing to be answered dropped from approximately 42% to below 2% • In October 2011, the RED Project won the prestigious National Association of State Chief Information Officers award for Cross Boundary Collaboration and Partnerships • As a result of California’s success, several other states have inquired regarding our innovative strategy and technology used to efficiently route the 9-1-1 calls tothe right PSAP the first time Phase 1 Santa Barbara & Ventura 249 -74%Phase 2 Bay Area 3,061 - 45%Phase 3 Southland 2,234 - 31%Phase 4 Northern Area 556 - 20% Phase 5 Central 2,183 - 68% Phase 6 Los Angeles 1,379 - 29% Total 9,662 43% average / phase (9,662 of 22,442 sectors evaluated)

  8. 9-1-1 Emergency Communications Branch The CA 9-1-1 Branch has the authority to plan and implement the 9-1-1 network that delivers the calls to over 450 PSAPs Statewide

  9. Emergency Call Tracking System (ECaTS) • Statewide 9-1-1 call related data analysis and reporting system • Provides unique PSAP statistics, including call answer time and call volume analysis • Enables state, regional and county managers to analyze and compare one or multiple PSAPs and perform trend analysis for budget planning • The solution can also be used to follow the life of a 9-1-1 call as it transfers from one PSAP to another

  10. Next Generation 9-1-1 (NG9-1-1) • Improve interoperability, call routing, congestion, overflow treatment and location accuracy • Strengthen system resiliency and reliability as well as increase opportunities to achieve fiscal and operational efficiency through cost-sharing arrangements • NG9-1-1 provides the ability to accept multimedia data (e.g. text, video and photo)

  11. Enhanced E9-1-1 Grant Project • Completed September 2012 • $4.1 million + $4.1 million in Federal/State matching Grant Funds • NG 9-1-1 IP network connectivity to 37 Public Safety Answering Points (PSAPs) encompassing thirteen (13) counties in Northeastern California • Routing based on Longitude and Latitude (X/Y), saved 104 hours (September 2012 through July 2013) in potential transfer time on wireless 9-1-1 call delivery to PSAPs

  12. Imperial County Project • AT&T/CassidianPatriot CPE Hosted Solution • 4 PSAPs – • Imperial County Sheriff • Brawley Police Department • Calexico Police Department • El Centro Police Department • CPE hosted solution was accepted in Nov 2012 • Pending software upgrade will provide additional feature functionality when logging in at a non-native PSAP within the group

  13. Ventura County Project • AT&T/IntradoViper CPE hosted solution with a proof of concept (POC) longitude/latitude (X/Y) routing overlay • 3 PSAPs: - Ventura County Sheriff - Oxnard Police Department - Simi Valley Police Department • CPE hosted solution successfully implemented March 2013 • Testing for AT&T ESInet POC overlay with X/Y routing to begin June 2014 • Allows PSAPs to load balance and answer 9-1-1 calls from any workstation within the 3 PSAPs

  14. RING Project • AT&T/microDATAEvergreen IP Cloud Solution • 8 PSAPs – • Alhambra PD – Beverly Hills PD • Burbank PD – Glendale PD • Pasadena PD – San Fernando PD • Sierra Madre PD – Verdugo FD • Establishes a geo-diverse NG9-1-1 solution • Allow PSAPs the ability for call takers to take 9-1-1 calls at any workstation within the 8PSAPs • Utilizes policy based routing configurations

  15. Mendocino County Project • AT&T/microDATA Evergreen IP Cloud Solution • 3 PSAPs – • Mendocino County Sheriff • Ukiah Police Department • Willits Police Department • Establishes a geo-diverse NG9-1-1 solution • Allow PSAPs the ability for call takers to take 9-1-1 calls at any workstation within the 3 PSAPs • Utilizes policy based routing configurations

  16. State 9-1-1 Advisory Board Seated from left to right: Charles Melvin Berdan, Charles Cullen, Sam L. Spiegel, Karen Wong-Chair, Scott Howland, Jaime Young, Nathan Trauernicht, James Mele Members not pictured: Leslie Wilson, Michael Langston, Edward Bonner The State 9-1-1 Advisory Board advises the CA 9-1-1 Branch on 9-1-1 issues and policy - especially from the perspective of their constituents

  17. Education and Awareness • Inform citizens of all ages the importance of emergency calls with the 9-1-1 system • Recognizes and awards children and dispatchers for 9-1-1 calls • Support PSAPs with 9-1-1 education and outreach efforts • Prepares citizens for NG9-1-1

  18. 9-1-1 for KIDS Awards Recognizing citizens of all ages in the community for performing extraordinary actions by using 9-1-1

  19. Radio Communications Branch

  20. Radio Communications Branch Public Safety Agencies Goals • Interoperability • Establish System of Systems Architecture & Infrastructure Local Law Enforcement and Fire

  21. California Public Safety Microwave Network • Microwave Strategic Plan • State owned, operated and maintained • System design will be fully digital with a Multi-Protocol Label Switching overlay with ability for automatic re-routing of traffic and remote system reconfigurations • Support new technologies such as Long Term Evolution • High speed data, OC3 (150 Mbps) with customized service levels to end user

  22. Radio Engineering

  23. System Engineering • First level contact providing client engineering support • Extensive technical expertise and working knowledge base of client systems • Customized system design and modification • Major equipment specification development • Detailed documentation for communications sites throughout the State

  24. System Engineering Design and Installation Development of detailed equipment installation instructions and documentation Left to Right: David Andre, Lap Huynh

  25. System Engineering Design and Installation Consoles Engineering • Engineering and installation of major public safety dispatch console equipment • Development of specifications for the purchase of major dispatch console equipment and the subsequent compliance testing • Customer service and support of existing console equipment Statewide

  26. System Engineering Design and Installation Engineering and installation of major public safety dispatch console equipment Left to Right: Jennifer Nguyen, UrielFojas, Pete Jessen

  27. System Engineering Design and Installation Special Projects Unit • Designs, develops, fabricates and modifies equipment for specialized applications • Performs equipment testing and specification compliance verification • Conducts Radio Frequency Interference studies • Performs Maximum Permissible Exposure tests to confirm safe radio frequency working environment

  28. System Engineering Design and InstallationSpecial Projects Unit Partners with fabricators and assemblers such as Pride Industries, Microform Sheet Metal, R-Squared PC Board Manufacturer, Laird Antennas

  29. System Engineering Design and Installation Equipment testing and specification compliance verification Pictured: Tim Johnson

  30. System Engineering Design and Installation • Frequency Engineering, Coordination and Licensing • Maintains and modifies over 4,000 FCC licenses for the State of California • Primary interface with the FCC on rules and regulatory issues • Interface with client agencies on equipment specification development and procurements Federal Communications Commission (FCC) / Specifications Unit

  31. Installation

  32. Installation • Mobile Installations • Microwave • VHF/UHF (prisons, traffic management centers, towers, command post vehicles, remote mountaintop sites)

  33. Mobile Installations • Installation, removal and modification of mobile radios, undercover installations, Code 3 installations and related equipment for the majority of public safety agencies • Installation facilities in Sacramento, Riverside, and Fresno • Install equipment in vehicles, boats, quads, and all highway maintenance equipment

  34. Mobile Installations Pictured: Alan Lane

  35. Microwave Installation and Maintenance Over 400 microwave sites serving state, federal, and local government agencies

  36. Maintenance

  37. Communication Maintenance Services • Maintenance provided Statewide • Emergency and preventative radio repair • Customized maintenance service provided(24 hours a day/7 days a week/365 days a year) • Repair of equipment no longer serviced by the manufacturer

  38. Communication Maintenance Services Statewide technical and advanced system maintenance Pictured: Richard Erhardt

  39. Communication Maintenance Services Emergency communication equipment is thoroughly tested and specialized maintenance is provided Pictured: Darrell Norris

  40. Communication Maintenance Services Technicians climb a communications tower to conduct maintenance (Mount Diablo, CA)

  41. Communication Maintenance Services Maintenance services are provided Statewide 24 hours/7 days a week/365 days a year regardless of weather conditions

  42. Training

  43. Technical Training • Technical training programs are developed bothin-house and by qualified vendors as outlined in the training plan • Training Courses: • Tower Climbing Safety • Structured Cabling Testing and Creation • California Highway Patrol / Consolidated Patrol Vehicle Environment Training • Radio Frequency System Level Setting • State Microwave System Basics

  44. Technical Training • PSC Training Locations: • Sacramento • Fresno • Riverside • The Training Unit provides over 10,000 hours of technical training each fiscal year

  45. Technical Training Tower Climbing Training Pictured: Darrell Norris

  46. Technical Training 4x4 Training

  47. Incident Base Team Training

  48. Incident Base Team (IBT) • Team of Telecommunications Technicians who respond to any incident (fires, floods, civil unrest) • Technicians program, repair, and maintain all communications on all incidents alongside first responders • The IBT offers 24 hours a day/7 days aweek/ 365 days a year response to incidents

  49. Incident Base Team Services Fire/Incident Base Training

  50. Incident Base Team Services Technicians deploy portable communication systems on site

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