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Sharifah Hapsah Shahabudin Vice Chancellor

THE QA JOURNEY. QUALITY ASSURANCE DIVISIONNATIONAL ACCREDITATION BOARD (LAN). UKM : MEDICAL FACULTY, ACADEMIC DEVELOPMENT CENTER, CHANCELLORY. 1975-2001. 2001-2006. VC since Aug 2006. The QA philosophy. External QA Internal QAThe role of the QA Agency is to facilitate the development of an internal (institutional) system of qualityCritical self appraisal and reporting is a crucial componentIdentification of areas of strengths

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Sharifah Hapsah Shahabudin Vice Chancellor

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    1. Sharifah Hapsah Shahabudin Vice Chancellor

    3. The QA philosophy External QA Internal QA The role of the QA Agency is to facilitate the development of an internal (institutional) system of quality Critical self appraisal and reporting is a crucial component Identification of areas of strengths & concerns Quality enhancement activities

    4. MANAGEMENT FOR QUALITY STRUCTURE QUALITY SYSTEM (STDS/BENCHMARKS, PROCESSES) QUALITY CULTURE LEADERSHIP VALUES NORMS & PRACTICES RECOGNITION

    11. MANAGEMENT FOR QUALITY STRUCTURE QUALITY SYSTEM (STDS/BENCHMARKS, PROCESSES) QUALITY CULTURE LEADERSHIP VALUES NORMS & PRACTICES RECOGNITION

    12. QUALITY CULTURE SUSTAINED ENGAGEMENT FROM LEADERSHIP TO CREATE CONDITIONS WITHIN WHICH A WIDESPREAD COMMITMENT TO QUALITY & ITS ENHANCEMENT CAN FLOURISH (ENGAGE HEARTS & MIND OF STAFF & STUDENTS)

    14. INSTITUTIONAL QUALITY CULTURE EXTERNAL ELEMENT – ORIENTATION TO THE NEEDS OF THOSE WE SERVE ?EXTERNAL STAKEHOLDER SATISFACTION INTERNAL ELEMENT- SUPPORTING STAFF IN THE FULFILMENT OF THEIR DUTIES BOTH INTERNALLY AND EXTERNALLY DIRECTED ?INTERNAL STAKEHOLDER SATISFACTION ADD VALUE TO THE WORK OF THOSE AT THE FOREFRONT OF SATISFYING EXTERNAL STAKEHOLDERS

    17. Recognition & Awards Teaching & learning Best Teacher Teaching Innovation Research Promising research Publications Laboratory management Innovation & Invention Community Engagement Administration & Finance Quality Circle Counter Services Grants & endowments ICT Student projects Vice Chancellor’s Award (overall quality culture, image building)

    18. SATISFACTION AGENDA EXTERNAL SCRUTINY FIT FOR PURPOSE VALUE FOR MONEY MEETING STANDARDS ADEQUATE INFORMATION IMPROVEMENT EFFORTS SELF REGULATION TRANSFORMATIONAL, INNOVATIVE AUTONOMY IN DISCHARGING DUTIES ACCOUNTABILITY, DISCIPLINE, ETHICAL CODE RECOGNITION

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