Richard Eyram Area Vice President, Canada salesforce.com

1. Citizen Connection…Our Goal (A View from Above the Cloud) Richard Eyram Area Vice President, Canada salesforce.com

2. Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, risks associated with possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report and on our Form 10-Q for the most recent fiscal quarter: these documents and others are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements. In Other Words:Everything ThatYou See Hereis Real

3. “Someday, you’ll have to tell your kids about phones that had wires…and TVs that didn’t” - Scott McNealy “Digital” Camera? “Cellular” Phone? “Cloud” Computing?

4. This Is How Novelty Ends “Digital Camera”: every December, it’s still news to someone “Cloud Computing”: as more use it, fewer ask about it

5. The Computing Revolution 2010s Social Revolution 1960s Mainframe Computing 1970s MiniComputing 1980s Client Server Computing 2000s Mobile Computing 1990s Cloud Computing x 10x 10,000x 100x 1,000x 100,000x

6. Local Cloud Touch Social The Computing Revolution:Connect With Your Citizens & Customers in a Whole New Way

7. Government Solutions for the Social Era • Recruiting • New Media Monitoring • Policy & Program Apps • Internal Agency Collaboration • Grants & Portfolio Management • Case Management • Project & Program Management • Training /Learning Management • Customer Service Apps • Agency to Partner Collaboration • Social Websites • Call Centers & Customer Service • Constituent Management • IT & Operations Apps • Social Engagement Hubs • Agency to Industry Collaboration • IT Help Desks • Field Services & Inspections • Partner & Vendor Management • Financial & Budget Apps • Agency to Citizen Collaboration • Performance Management • Agency Connection Portals • Incident & Event Management

8. Salesforce Powers Obama’s Billion Dollar Campaign Constituent outreach handled 5.7 million voter inquiries and 1.5 million voter contacts, including Election Day spike of 80,000 inquiries Customer service center instantly ramped to support hundreds of volunteers Budgeting app enabled real-time battleground state spending decisions VIP tracking app managed 4,000 political and entertainment influencers for more than 7,000 campaign rallies/appearances Key to the campaign's success was a technology platform that allowed us to engage with constituents and make data-driven decisions in real time… Salesforce massively scaled to meet our real-time engagement and decision-making needs." - U.S. Army - Michael Slaby, Chief Innovation Officer

9. Easy GSA Taps Salesforce for Rapid App Modernization • CIO replaces legacy IT with mobile and social apps and spurs innovation • Consolidated 1700 legacy apps to 15 • Built over 26 apps in less than 6 months, including case management, customer service and geospatial apps • “Great Ideas Hunt” led to 635 ideas, 20K votes, saved $5.5M/year • “Project Central” manages nearly 300 projects across the agency • “IT Spend Tracker” saved $1.2M and $10M in cost avoidance

10. Boston Untangles Bureaucratic Maze to Spur Economy Web portal for businesses to start, expand or relocate to Boston Website seamlessly integrated into back-end data Centralized business information from 10 agencies Internal collaboration to crowd-source answers for entrepreneurs External collaboration with partners & development experts Our goal was to have a relevant response to every constituent inquiry within 2 days. We shattered that goal. - Rafael Carbonell, Deputy Director, City of Boston Office of Business Development

11. Colorado Builds Award-Winning Transportation Budgeting App One-stop portal for airports to manage capital planning, grant applications, and spendingStreamlines operations and fosters collaboration across agencies Implemented in less than 9 weeks Better information  Better planning  Better services for Coloradans Salesforce can adapt and morph itself to fulfill our every need. - Colorado Statewide Internet Portal Authority

12. Colorado Governor Personalizes Constituent Services Governor’s office provides personalized engagement for over 5 million residents deployed in 2 weeks Responding to thousands of daily letters, emails, web forms, faxes and phone calls Puts citizens first and personalizes officialrecognition for anniversaries, retirements, and other ceremonies e.g., Eagle Scouts Salesforce can adapt and morph itself to fulfill our every need. - Colorado Statewide Internet Portal Authority

13. NJ TRANSIT Rolls on with Social, Mobile, Open Service Largest US statewide public transit system (250M passengers/year) Customer Service Portal with dozens of custom apps Integrated social media engagement Increased customer inquiry handling by 500% Reduced response time by 35% without adding staff Unlike traditional software, with Salesforce you can model the application around your business.” - Anthony M. Grieco, NJ TRANSIT

14. City of Elgin Using Chatter to Improve Snow and Ice Removal City’s snow command center on Chatter where public works staff, police, the fire department work collaboratively All information – streets to be cleared, emergencies, how/who is addressing, even picture to show resolution – in one place Part of broader comprehensive 311 solution for city services Tonight the city of Elgin will be the first city to use #salesforce.com #chatter to manage snow and ice removal efforts. - Dan Ault, City of Elgin

15. Canadian Public Sector Success

16. Currently used by 6,000+ customers in Canada all six national banks five major insurance firms all three national telco providers high-tech leaders various public-sector agencies Canadian Leaders salesforce.com

17. Thank You reyram linkedin.com/in/reyram reyram@salesforce.com