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Patient Survey 2012 Jan-Feb. Strensham Road Surgery. Survey. 183 patients surveyed Questionnaires given to patients over a 4 week period Any patient seeing doctor or nurse was given questionnaire. RESULTS. Receptionists & Appointments.
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Patient Survey 2012Jan-Feb Strensham Road Surgery
Survey • 183 patients surveyed • Questionnaires given to patients over a 4 week period • Any patient seeing doctor or nurse was given questionnaire
How easy is it to get through to someone at the surgery by phone
How long did you wait for your most recent consultation to start
How good was the last GP you saw at involving you in decisions about your care
How good was the last GP you saw at treating you with care and concern
How good was the last nurse you saw at giving you enough time
How good was the last nurse you saw at involving you in decisions about your care
How good was the last nurse you saw at treating you with care and respect
Patients Comments • ‘I would like to have less waiting time to see the doctor’ • ‘I am quite satisfied with the practice. Joining of a new doctor is very good step’ • ‘good docs, good staff’ • ‘Very helpful and welcoming receptionists. Well experienced nurses, excellent GP’s. many thanks.’ • ‘patients reminded of due check ups. Reception staff assuring in emergency’ • ‘I have always felt valued and listened to. If appointments are not available and I need to speak to a GP, I have been able to’ • ‘waiting times are diabolical. This must be adressed’ • ‘I would like to thank everyone and say keep up with the excellent care of patients’