USEM network day October 29, 2009

1. USEM network dayOctober 29, 2009 Overview of ISO standardisationactionsby Jan Engelen (K.U.Leuven)jan.engelen@esat.kuleuven.be

2. What is ISO ? • ISO (International Organization for Standardization) is the world's largest developer of standards; probably over 17500 ! • Administrative headquarters in Geneva • Real standardisation work is split over an hierarchical system of Technical Committees (TC), Subcommittees (SC) and Working Groups (WG). • Due to intensive overlap with IEC (International Electrotechnical Committee), a Joint technical committee (JTC1) does exist too. • ISO standards can have several parts (sometimes several hundreds); often also the date is added to the name. • One could start participating as member of a national mirror committee or TAG (if existing!) or contact COPOLCO (Anec) • Finally: • Most ISO standards are not in the public domain, they are sold ! • EXCEPTION: Standards edited by JTC1 can be downloaded freely • On the web almost final drafts often can be found! • There are also many Wikipedia pages for individual ISO standards

3. ISO standards on Ergonomics (1) Are produced mainly by two working groups: • ISO TC159/SC1 (Ergonomic Guiding Principles) and ISO TC159/SC4 (Ergonomics of Human-System Interaction) • A few examples: • ISO 24503 - Ergonomics – Accessible design - Using tactile dots and bars on consumer products • ISO 28803 - Ergonomics of the physical environment -Application of international standards for people with special requirements • ISO 9241 - Ergonomics of human-system interaction{more on next slide}

4. ISO standards on Ergonomics (2) • ISO/TC 159/SC 4/WG 5(Software ergonomics and human-computerinteraction)ISO 9241 - Ergonomics of human-systeminteractionis a hugemulti-partstandard • ISO 9241-135 – Naturallanguagedialogues Thisstandardwould provide recommendations and guidelinesfor the user-centred design of software user interfaces for voice controlleddialoguesystems to increaseusability. • ISO 9241-136 – Voice/Auditoryinteraction Thisstandardwould provide recommendations and guidelinesfor the user-centred design of software user interfaces for voice interactionsystems to increaseusability. Otherparts (cf. wikipedia page for “ISO_9241”): • ISO 9241-152 – Interpersonalcommunication – Usability and accessibility of computer-based data and voice communication • ISO 9241-129 – Guidanceon software individualisation • ISO 9241-154 – Design guidanceforinteractive voice response (IVR) applications • ISO 9241-210 – HumanCentred design processforinteractivesystems (WG 6) • ISO 9241- Parts 900, 910, 930, 940, 971 – Tactile and haptic interactions (WG 9)

5. Other ISO actions • ISO/TC 173 (Assistiveproducts for personswith a disability) • ISO/TC 171 (Document Management Applications) • ISO 14289 - Document Management - PDF/Universal Accessibility 1.0 This International Standard will specify how to use the Portable Document Format (PDF) to produce electronic documents which are accessible to users with disabilities. • ISO/TC 159/SC 5/WG 5 • ISO TR 22411 - Ergonomic data and guidelines for the application of ISO/IEC Guide 71 to products and services to address the needs of older persons and persons with disabilities (Revision)This Technical Report (TR) provides standards developers with ergonomic data and design considerations on how to take into account the needs of older persons and persons with disabilities, in accordance with the factors described in ISO/IEC Guide 71.(This document is also known as CEN-CENELEC-Guide 6) • ISO 24500 – Accessible design – Auditory signals for consumer products This International Standard specifies the auditory signals used as a means to communicate information as feedback of operation or the condition of products when a user, even a person with visual impairment or an older person with impairments of vision and hearing, uses a consumer product. • ISO 24501 – Accessible design - Sound pressure levels of auditory signals for consumer products This International Standard specifies methods for determining the sound pressure level range of auditory signal so that the users of consumer products, including elderly people with hearing loss which develops during ageing, can hear the signal properly in the presence of specific interfering sounds. • ISO 24502 – Accessible design – Guidelines for specification of age-related relative luminance contrast in visual signs and displaysThis international standard specifies age-related luminance contrast of any two lights of different colour seen by a person at any age by taking into account the age-related change of relative luminous efficiency of the eye.

6. Ongoing ISO/IEC actions • ISO/IEC JTC 1/SC 17/WG 4 (Joint TechnicalCommitteewith IEC) • ISO/IEC XXXXX – Enhanced Terminal Accessibility (ETA) usingcardholderpreference interface Thisstandardwillspecify a set of data elements to bepersonalisedinto the card encodingcardholderpreferences.Thisstandard is applicablenotonlyfor ID-1 type card, butalsofor SIM/UIM on mobile ‘phone and Contactless IC card which is specifiedon ISO/IEC 14443. Thisstandardcomprises: • data elementscontaining user preferences, • storagemethod of these data elements, • securityrelated to the informationcontained in these data elements, • accessmethod to these data elements, and • examples of implementations. Proposedforassignment to ISO/IEC JTC 1/SC 17/WG 4 • ISO/IEC JTC 1/SC 37/WG 6 (Joint TechnicalCommitteewith IEC) • ISO/IEC Technical Report - Accessibility and usability of biometricsystems The Technical Report willresult in guidelinesforelderlypersons and personswithdisabilities to improveaccessibility and usability of biometricsystems. The proposedTechnical Report does notintend to produceitsowntaxonomy; rather the taxonomywillmakeuse of existingtaxonomieswhereapplicable, but is likely to developonewhichaddresses the requirements of biometricsystems. Agreement of the taxonomywillbean important aspect of the finalagreed scope of this project.

7. Other ISO/IEC standards • ISO/IEC 13066-1 - User interfaces - Information Technology - Interoperability with Assistive Technology (AT) – Part 1 Requirements and recommendations for interoperability • ISO/IEC 13066-2 - User interfaces - Information Technology - Interoperability with Assistive Technology (AT) – Part 2 Windows Automation Framework accessibility API • ISO/IEC 13066-3 - User interfaces - Information Technology - Interoperability with Assistive Technology (AT) – Part 3 IAccessible2 accessibility API • ISO/IEC 24751:2008 – Information technology – Individualized adaptability and accessibility in e-learning, education and training • ISO/IEC 24756 - Frameworkforspecifying a Common Access Profile (CAP) of needs and capabilities of users, systems and their environments • ISO/IEC 24786 – User interfaces - Accessible user interface for accessibility settings • ISO/IEC 26511 – Software and systems engineering - Requirements for managers of user documentation • ISO/IEC 26512 – Software and systems engineering - Requirements for acquirers and suppliers of user documentation • ISO/IEC 26513 - Software and systems engineering - Requirements for testers and reviewers of user documentation • ISO/IEC 29136 – Hardware accessibility functions for personal computers

8. ISO/IEC JTC1 SWG-A Special Working Group – Accessibility • ISO/IEC JTC 1 – SWG-A was formed in 2004 to: • Determineanapproach, and implement, the gathering of user requirements, beingmindful of the varied and uniqueopportunities (direct participation of user organizations, workshops, liaisons) • Identify a mechanism to workproactivelybetween meetings to makeforwardprogress • Gather and publishaninventory of all knownaccessibilitystandardsefforts • Identify areas/technologieswherevoluntarystandards are notbeingaddressed and suggestanappropriate body to consider the newwork • Track public laws, policies/measures and guidelines to ensure the necessarystandards are available • Throughwidedissemination of the SWG materials, encourage the use of globally relevant voluntarystandards • Assist consortia/fora, ifdesired, in submittingtheirspecifications to the formalstandardsprocess • In the summer of 2009, the SWG-A publisheditsfindings in the form of technical reports, technically three parts of ISO/IEC TR 29138ISO/IEC TR 29138 consists of the following parts, under the general title Information technology — Accessibility considerations for people with disabilities: • Part 1: User needs summary • Part 2: Standards inventory (will be updated twice during 2010) • Part 3: Guidance on user needs mapping • These reports can be downloaded freely (cf. link given on next slide [“Sources”])

9. Sources • Richard Hodgkinson (Institute of Scientific and Technical Communicators - ISTC): “Report on International ICT AccessibilityStandardsProposed, beingdeveloped and recentlypublished”This report is regularlyupdated and canbedownloadedfrom the Tiresias Websitehttp://www.tiresias.org/research/standards/report_10.htm • Jan Engelen: “EDEAN membercontributions to activestandardisation items” (2008)http://www.dfaei.edean.org/deliverables/dfa@einclusion%20-%20Del2.4a.pdf • ISO Ergonomicsstandardsoverviewhttp://www.hfes.org/web/bulletinpdf/0805bulletin.pdf • Freelydownloadable ISO standards (producedby JTC1) http://standards.iso.org/ittf/PubliclyAvailableStandards/index.html • Technical reports by ISO/IEC JTC1 SWG-A http://www.jtc1access.org/TR29138.htm

10. THANK YOU For more details, you can contact the author:Jan EngelenKath. Universiteit Leuven (Belgium)jan.engelen@esat.kuleuven.be