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MECC Central Rollout Technical Information for IT Managers

MECC Central Rollout Technical Information for IT Managers. Warning : no pretty pictures beyond this point. Standard Operating Environment. IE6, IE7 (for now, will review annually) IE8, IE9 Firefox 3+, Safari 4+, Chrome iPhone, Blackberry, iPad , Andriod HTTPS

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MECC Central Rollout Technical Information for IT Managers

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  1. MECC Central Rollout Technical Information for IT Managers

  2. Warning: no pretty pictures beyond this point

  3. Standard Operating Environment • IE6, IE7 (for now, will review annually) • IE8, IE9 • Firefox 3+, Safari 4+, Chrome • iPhone, Blackberry, iPad, Andriod • HTTPS • Email to/from *.mecccentral.com

  4. Yes, we support tablets

  5. INTEGRATION • GIS via GeoRSS & KML open standards • Property Data via Google Maps, CSV upload, CouncilView. • MECC-to-MECC data sharing via authenticated XML-over-HTTPS API • Ability to access SQL data directly for Crystal Reports, etc.

  6. Nothing

  7. HOSTING, SECURITY & REDUNDANCY • Cloud-based. • Professionally engineered infrastructure across two Tier-A data centres. • Multiple servers, no single point of failure. • Secure replication, encrypted offsite backups. • DCs in Melbourne and Sydney. • Rapid upscaling based on load. • Regular PCI-DSS penetration tests and scans. • 24 hour infrastructure monitoring and response.

  8. Nothing

  9. SUPPORT • Service desk via phone, email, online. • Standard 9 to 5 service. • 24x7 system monitoring and response. • Outage notification list. • Extended service available during emergencies, including 24 hour support.

  10. TRAINING • Roadshows provide familiarity. • Training certifications for User, Incident Controller, and IT Support will be available from November. • In-system induction videos for users. • Courses are provided online via Web-Ex, and in-person at our Melbourne office. • Can provide training at Council MECC simulations.

  11. PROJECT ROLLOUT SCHEDULE Aug 15 – Aug 31 • Roadshow starts Sep 15 • Last day to sign-up for 2011 rollout • Registrations for training sessions open Nov 15 • Rollout to councils commences • Training starts

  12. Take Away Scope - 69 councils, shared service. Cloud based - no firewall changes, no new infrastructure. Integration - GIS integration via KML and GeoRSS, and optional Council property data via CSV. Roadshows - in next 3 weeks. Sign-up date - by September 15 for 2011 rollout and training courses. More Info - www.mecccentral.com

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