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Operations Update

Operations Update. What we will discuss today. Operations responsibilities New Delivery System – Certiport Console Changes to Candidate and Test Center system (Portal ) New MOS logo and certificates Certiport Authorized Partner Program (CAP -> CASP ). Overview of Operations.

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Operations Update

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  1. Operations Update

  2. What we will discuss today • Operations responsibilities • New Delivery System – Certiport Console • Changes to Candidate and Test Center system (Portal) • New MOS logo and certificates • Certiport Authorized Partner Program (CAP -> CASP) Confidential - Do not Distribute

  3. Overview of Operations • Customer Service • Technical Support • Product reviews • On Boarding • CATCs in NOAM • Sales Support • NSS • VL • Software Facing system ownership • iQsystem (Console) • Portal • LMS • Beta program management • Fulfillment • Channel Partner program management and support • CAP Program Confidential - Do not Distribute

  4. iQsystem 8.0/Certiport Console CUSTOMER FACING SOFTWARE Delivery System Update Confidential - Do not Distribute

  5. What’s new ? • April 2013 (ENU) • Brand new Test Candidate and Organization Administrator user interface • Consolidation of information like payment method and settings • Office 2013 support! • iQsystem 8/Certiport Console still available for early adopters of MOS 2013 • Via FTP download • Win 7, .net4, Office 2013, sound card • MOS 2010 support Confidential - Do not Distribute

  6. What will come July 2013 • July 2013 (ENU) • Certiport Console mandatory for all CATCs • Planned additions: • Legacy MOS (2003, 2007, 2010) • LMS exams • Offline (LMS & MOS 2013) • WINDOWS 8 support • In-line localization – base version • Practice tests & courseware Confidential - Do not Distribute

  7. Installation

  8. Console only about 15Mb – Old iQsystem = 300Mb

  9. Desktop icon Confidential - Do not Distribute

  10. Org Admin Inventory

  11. Select

  12. Select Program

  13. Study, Practice, Certify

  14. Confirm

  15. Payment method

  16. Test Candidate Menu

  17. Brief Summary of Certiport Console • Brand new interface • ALL EXAMS found in one location • Off line and On line support • Practice exams and access to content links • WINDOWS 8 support • Significant reduction in footprint Confidential - Do not Distribute

  18. Certificates • Old MOS certificate design Confidential - Do not Distribute

  19. Certificates • New MOS certificate design • Exams delivered After March 22 2013 • ON LINE certificates will have new logo • June 31 2013 • Paper AND on line certificates will have new logo Confidential - Do not Distribute

  20. Certiport Authorized Partner Program 2013-2014 • Update status • Category Refinement • Review of Requirements and Benefits • Your Advisory Council input (CPAC) • CAP Communications • Website • Messaging • CAP team Confidential - Do not Distribute

  21. CAP Program Confidential - Do not Distribute

  22. Certiport Partner Advisory Council • 2012-2013 CPAC members • Craig Bewley (Prodigy - Chairperson) • Andrew Flood • Richard Gordon (ICCentral) • Pankaj Raj (India Cyberlearning) • Nuccio Certo (Tesi Automazione) • Roberto Mosca • Malcom Knox (CCI) • Eduardo Valencia (ETC Iberoamerica) • Paulo Protasio Confidential - Do not Distribute

  23. Key CPAC Successes and Projects 2012-2013 Confidential - Do not Distribute

  24. CAPS web site Confidential - Do not Distribute

  25. CAPS Calendar Confidential - Do not Distribute

  26. Effective communications Confidential - Do not Distribute

  27. Partner Training • Email your CAP representative • cap@certiport.com • Prove your skills! • COAT test • Level 2 test Confidential - Do not Distribute

  28. Quick Reference Guide example:

  29. THANK YOU! • Neill Hopkins • Vice President, Global Operations • nhopkins@certiport.com

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