Presentation Transcript

1. The Boeing Company’s Threat Management Program

   Dave Bixler & Eugene Rugala October 20, 2010
2. Agenda The Boeing Company Background Why do we have a Threat Management Program? Threat Management at Boeing What is a Threat of Violence? What’s the Impact? Workplace Violence Related Threatening Behaviors Potential Warning Signs Why Aren’t Threatening Behaviors Reported? Advanced Threat Program Recommendations Available Resources
3. Company Background Founded in 1916 in the Puget Sound region of Washington state Became a leading producer of military and commercial aircraft Undertook a series of strategic mergers and acquisitions to become the world’s largest, most diversified aerospace company Aerospace pioneers now part of the Boeing enterprise include: North American Aviation McDonnell Douglas Rockwell International (space and defense business) Hughes Space & Communications Jeppesen More than 157,000 Boeing employees in 49 states and 70 countries Corporate Offices in Chicago
4. Why do we have a Threat Management Program? Workplace violence in all its forms is a continuing threat to America’s workers Workplace violence incidents have occurred at The Boeing Company OSHA’s General Duty Clause Boeing is committed to providing our employees, contractors, customers and visitors a safe and secure work environment
5. Enterprise Threat Management Team David Komendat, Vice President (VP) and Chief Security Officer (CSO); Enterprise Security & Fire Protection organization Dave Bixler, Enterprise Threat Management Specialist / Lead Steve Denty, Enterprise Threat Management Specialist Christina Holbrook, Enterprise Threat Management Program Eugene Rugala, Consultant and Subject Mater Expert (SME) for the Company
6. Threat Management at Boeing PRO-1870 is the procedure in support of Boeing’s effort to provide a safe workplace, free from actual or perceived threats or acts of violence. It also establishes a process to identify, assess, respond to and monitor threatening behavior, threats, and acts of violence in the workplace. All incidents will be taken seriously and investigated.
7. Threat Management Teams Security & Fire Protection (S&FP) is the program owner. S&FP managers at Boeing facilities function as the TMT leaders. Each TMT includes a representative from the following groups: Security & Fire Protection, Corporate Investigations, Human Resources, Law Department, and Health Services/EAP. TMTs include specialists trained to investigate, assess, and monitor threatening behavior, threats, and acts of violence. TMT can provide a wide variety of resources to deal with threatening situations (e.g., surveillance, safety plans, cell phones, in-plant parking, escort to vehicle).
8. What is a Threat of Violence? It’s any incident, situation, condition or behavior that could: Threaten the safety of an employee, contractor, customer, or visitor Have an impact on any employee’s physical or psychological sense of well-being Cause damage to company property Left unattended or ignored these behaviors could escalate and result in a serious or life threatening event
9. What’s The Impact? Over 2 million workers are physically attacked Over 200 workplace suicides Billions of dollars lost in “collateral” absenteeism and diminished productivity Subject Matter Experts estimate that over half of incidents are unreported Boeing investigates an average of 300 of cases per year
10. Intimidation and bullying Highly aggressive, verbally abusive Harassment and verbal threats Physical assaults to include pushing, shoving, hitting, kicking Persistent pursuit or stalking Vandalism, sabotage, or arson Fascination with weapons and themes of revenge Preoccupation with violent themes and interest in recently violent events Workplace Violence Related Threatening Behaviors Individuals have the right to expect a work environment that is free from violence, threats, and harassment. You can actively contribute to preventive practices by knowing what constitutes threatening behavior. Below are some examples:
11. Contributing Factors Life stressors (e.g., financial, personal losses) Perception of being treated unfairly Lack of coping skills Lack of resiliency Mental health issues Substance abuse Other outside influences
12. Fear reaction by peers; coworkers uncomfortable around subject Has strong sense of persecution – "Everyone is always out to get me!" Holds grudges Aggression towards inanimate objects Blames others Disrespect for management Angry, hostile outbursts Domestic violence starting, or spilling into the workplace Verbal threats Threats to harm oneself or others in the workplace Intense, uncontrollable rage Possession of weapon(s) in the workplace Posturing for physical assault Potential Warning Signs Below are some potential warning signs that should be immediately reported:
13. Reminder There is no one profile of a workplace violence offender. Each situation is unique and must be judged on its own facts and circumstances. However, an individual may also display any one or all of these potential warning signs and never act out violently.
14. Why Aren’t Threatening Behaviors Reported? Management uncertainty It’s rationalized and accepted Perceived that little or no action will be taken Unaware of the value of reporting Fear of retaliation or being blamed Embarrassment, guilt or shame
15. Unaddressed disruptive or problematic behavior exhibited by an individual can: Diminish work performance and productivity Destroy morale Create stress and anxiety Cause financial risk
16. Workplace Violence Prevention You cando something about many situations Action has to be appropriate Without awareness and willingness to act, you become vulnerable Workplace Violence Prevention formula
17. Advanced Threat Violence is a Process Person (Origin of threat) +
18. Advanced Threat Program The Boeing Company’s response and training for dealing with an active shooter or hostage situation in the workplace Outreach to local Law Enforcement (LE) Teaming with local LE to aid their response to an incident “Go bags” for responding LE units Table top exercise and on-site training opportunities “Advanced Threat: Choosing a Response” DVD for employees to view Teamed with the Center for Personal Protection & Safety The DVD provides employees with options on how to deal with an active shooter in the workplace
19. Recommendations The best prevention is early intervention Familiarize yourself with PRO-1870 for reporting threatening behavior, threats, and acts of violence Report to HR and S&FP all threatening behavior, threats, and acts of violence Communicate and enforce expectations of conduct It’s essential to document actions taken to correct threatening behavior Cooperate during an investigation or debriefing following an incident Treat co-workers with dignity, respect, and professionalism
20. Available Resources PRO-1870 “Threat Management” Management, HR, S&FP, Health Services/EAP office Boeing Threat Management Web site, which includes: Site S&FP contact information Guidelines for managers (includes violence continuum) 10-Minute Trainer, “Threat Management Program” Videos (“Flash Point”, “Silent Storm”, “Advanced Threat: Choosing a Response”) Managers Resource Sheet Reference posters and TMT guides available through Enterprise Threat Management Team Training by your TMT
21. Eugene Rugala Rugala and Associates LLC grugala@hotmail.com 843-522-2003 David Bixler The Boeing Company david.e.bixler@boeing.com 714-936-7744 Questions?