Human Factors and SMS? Presentation By Eddie Rogan Aviation Solutions Director

1. Human Factors and SMS? Presentation By Eddie Rogan Aviation Solutions Director Superstructure Group

2. What is AQD ? • AQD is the world’s leading aviation Safety and Risk Management software, used by more airlines to support their SMS than any other system • AQD facilitates application of best practice safety management and quality assurance principles to effect a cycle of continuous improvement as defined in the ICAO SMS process • AQD provides a comprehensive set of flexible and easy to use tools to support each phase of the process

3. What is AQD ?

4. 91 Customers Airlines, airports, ATCs and aviation authorities including....

5. 91 Customers We also have an Australian railway customer......................

6. How AQD Works Collect Improvement Cycle Monitor Assess Fix AQD enables your organisation to: • Gather data from multiple sources • Analyse it with ease • Track documented fixes • Monitor on going operational integrity

7. Integrated safety & risk management Environment Ops Health and Safety Human Factors Risk Assess Security Safety Audits A single view of Safety data

8. What is AQD ? Integrated Risk Management AQD IEP Incidents IOSA LOSA Pilots Flight Attendants Mechanics Internal Audits Flight Data Dispatchers Ground crew Airport Staff Reports Safety reports, Audits and Risk Assessments A single view of information One-stop-shop for safety and risk information •  Safety • Quality • Security • Occupational • Environmental • etc Human Factors

9. Jim Reason’s Theory Defences Latent Conditions Unsafe Acts Collect Finding Finding Improvement Cycle Monitor Cause Cause Cause Assess Action Action Action Action Fix Occurrence Hazard Audit Programme Investigate Report

11. Finding Cause Action

12. How AQD Works - Monitor Collect Improvement Cycle Monitor Assess Fix

13. Functionality Summary • Report Incidents and Occurrences • Manage Investigations • Manage Audits • Identify Causal Factors • Track Actions • Manage Risk • Analyse data • Communicate to management and staff

14. Our Vision To be the global leader in enterprise risk management information systems that meets the needs of the converging executive operational arenas and drives behavioral change By: • Expanding an already proven user friendly set of processes • Leveraging established blue chip industry relationships and experience • Delivering automated and integrated best practice business risk processes across the enterprise Benefits • Reduction of risk, costs and disruptions • Organizational insights • Process to drive behavioral change

15. Realising the Vision Enterprise Risk Management 2009 + Safety & Risk Management Aviation Safety & Quality Management System 2008-2009

16. Thank You.