A Practical and Integrated Risk Management Solution By Eddie Rogan Aviation Solutions Director

1. A Practical and Integrated Risk Management Solution By Eddie Rogan Aviation Solutions Director Superstructure Group

2. What is AQD ? • AQD is the world’s leading aviation Safety and Risk Management software, used by more airlines to support their SMS than any other system • AQD facilitates application of best practice safety management and quality assurance principles to effect a cycle of continuous improvement as defined in the ICAO SMS process • AQD provides a comprehensive set of flexible and easy to use tools to support each phase of the process

3. Background • AQD is based on a system originally designed for Air NZ and NZ CAA • AQD has been developed by the Superstructure Group, a specialised aviation software development company • Over 20 years aviation experience • Presence in UK, NZ and Australia

4. Why our Customers buy AQD AQD is the world’s leading software for Aviation Safety and Risk Management used by more airlines than any other system Return On Investment: enhance safety and reduce costs Combine safety, quality and risk information, standardize on best practice and improve operational efficiencies Save on insurance costs by deploying a recognized safety and quality management system Reduce operational disruptions from damage, turnback, go-arounds or diversion Unique Selling Points: Integrated Safety, Quality and Risk Management solution Industry knowledge, market credibility Proven product, well supported

5. Our most important asset (all 94 of them)

6. Our Vision To be the global leader in aviation risk management information systems that meets the needs of the converging executive operational areas and drives behavioral change By: Listening to our customers and others in the industry Expanding on tried and tested AQD processes and functionality Delivering automated and integrated best practice business risk processes across the enterprise Benefits Reduction in overall risk, costs and operational disruptions Aligned processes to drive behavioral change throughout the organization Holistic view of enterprise risk to help high level decision making

7. Realizing our Vision Enterprise Risk Management Software Integrated Safety & Risk Management Software 2009 + Aviation Safety & Quality Management Software 2008-2009 • Safety • Financial • Operational/Customer • Legal/Regulatory Breach • Reputation/Brand/Media • Environmental/Social Responsibility • Security • Occurrences • Findings

8. AQD Risk Management Module • Meets ICAO risk-based SMS as well as customers requirements • Manages proactive Hazard and Risk identification (Risk Reviews) • Documents and manages Risks from any source, including; incident and hazard reporting, investigations and audit in AQD. • Manages corrective actions covering the investigation, audit and risk mitigation processes. • A single repository for all cause and risk information across the organization. • Displays and maintains department and organization wide hazard and risk registers. • Generates holistic risk analysis.

9. Features Proactive and Reactive Risk Assessments Identifying hazards associated with risks Extensible Risk Matrices Configurable Risk Ratings Multiple Risk and Hazard Registers Initial and Mitigated Risk Weightings Management of all risk-related activities (ie beyond safety management)

10. Our Design Approach Leverage the existing AQD reporting capabilities Extend the Finding, Cause, Action model to accommodate the additional information required to manage risk. Raise hazards against risks to understand the factors attributable to the risk(s) Capture risk information in a consistent way allowing the same analysis methods to be used for all causes from risk reviews, investigation and audit processes

11. Default Risk Matrix

12. Integrated safety & risk management Health and Safety Human Factors Environment Security Safety Audits Risk/Hazard Reviews Ops A single view of Safety data

13. One Stop Shop for Risk Information Safety & Risk Management AQD 3rd Party Observers IEP Incidents IOSA LOSA Pilots Flight Attendants Mechanics Internal Audits Flight Data 3rd Party Airlines Dispatchers Ground Crew Airport Staff Reports Safety Reports, Investigations, Audits and Risk Assessments One Stop Shop for Information Integrating all information into one system, AQD • Safety • Quality • Security • Occupational • Environmental • etc

14. AQD Risk Management Process

15. How AQD Works Collect Improvement Cycle Monitor Assess Fix AQD enables your organisation to: • Gather data from multiple sources • Analyse it with ease • Track documented fixes • Monitor on going operational integrity

16. Reason Theory Defences Latent Conditions Unsafe Acts Hazard Hazard Cause Cause Cause Action Action Action Action Occurrence Hazard Audit Programme Investigate Report

17. Safety Risk Audit eReport Plan Occ AQD RiskManagementProcess Safety Assessment Investigation Risk Assessment Audit Hazard Hazard Register Finding Audit Checklist Risk + Risk Value Risk Mitigation Risk Register Cause Optional Action Existing Relationship New Relationship Optional Relationship

18. AQD Portal

27. Thank You.