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Proactive Rounding – Actively Caring. Trudy Reid & Mary Burke Southern HSC Trust. Actively Caring. Southern Health and Social Care Trust Trudy Reid & Mary Burke . Organisation of Care .
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Proactive Rounding – Actively Caring Trudy Reid & Mary Burke Southern HSC Trust WSCNTL 2014, Kings Hall Leading Care, Leading Teams - Innovating and Supporting Person-Centred Care
Actively Caring Southern Health and Social Care Trust Trudy Reid & Mary Burke
Organisation of Care The aim of this project is to review and address how nursing / midwifery care is organised and delivered in acute wards / departments, identify areas of best practice and to recognise opportunities to deliver patient safety and improve the patient experience.
Phased approach Two acute Hospital sites • Base Line 12 hour Observations of practice • Phase 1 – 11 pilot wards • Phase 2 - 19 wards across both sites • Evaluation included repeat Observations of practice
Safe Administration of Medicines Aim • To support individual nurses and midwives achieve safe administration of medicines and reduce inappropriate omitted and delayed medicines Methodology/Implementation • Observation of medicines assessment tool • Self-assessment • Reflective learning • Work shop for band 6-7 (39 sisters attended) Evaluation • Observation of practice • Audit • Reduction in all medication incidents (although incidents may increase initially as awareness heightened) • 53% completed self evaluation programme This work was shared with Nurse Consultant, Clinical Education Centre, who will integrate the elements of this work stream
Shift Handover Aim • To review how shift handover currently takes place • To review the literature on shift handover • To provide a standardised approach to shift handover Methodology/Implementation • Use SBAR guidance and template or adapt current templates Evaluation • Observation of practice • Audit of handover process Outcome • The principles of the SBAR model of communication for handover are now implemented in all wards, most areas now generated electronically • Shift handover observed to be effective – reduction in time of handover - 45 mins – 25mins in MAU and 30mins-15 mins in Surgical admission ward, with only applicable and relevant information communicated
Customer Care Aims • To ensure all staff are aware of their responsibility to inspire public confidence in all aspects of delivery of care Methodology /Implementation • Delivery of PowerPoint presentation • Nursing supervision • Engaging with staff Evaluation • Evaluation from participants • Observation of practice • Improve patient/client experience • Reduction in complaints Outcome • Overall total- 764 staff attended (58%) • Extended to other areas and disciplines – outpatients/community midwives/AHPs/medical staff (approx. 100)
Proactive Rounding Aim • To ensure that all patients have face to face contact with nursing staff minimum of two hourly Methodology • Use of proactive rounding tool Evaluation • Observation of practice • Patient rounding audit too Outcomes Falls reduction by 25% * ‘At first I thought intentional rounding was nothing more than a paper exercise, now I feel it is really beneficial to patient care as now I hardly ever hear a buzzer and all patients are able to tell exactly who their nurse is..’
Other elements of organisation of care • Model of care • Prevention of Health Care Associated Infection • Roles and Responsibilities
Rotational Programme • Induction Programme • Competency based Programme • Named preceptors • Rotational programme • ED/MAU • 6 months ED 6 months in MAU • Trauma/orthopaedics • Clinical supervision
Lunch & Learn • MDT Learning together • Sharing the learning • New Initiatives • Examples of good practice and areas for development • NIPEC Educational Audit
Patient Safety Briefings • Weekly meeting at ward level • New guidance, policies, procedures and best practice • Audit feed back including NQI • Sharing the learning from complements, complaints, incidents, RCA and SAI • Feed back from weekly sisters meetings • Correspondence