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THE POWER OF PARTNERSHIP Success Through Collaboration

Memphis Light, Gas and Water. OverviewLargest three-service municipal utility in the nation $1.5 billion utility companyServing Memphis for more than 64 years2,700 Employees. Memphis Light, Gas and Water. Customer BaseServing more than 420, 000 customers50,000 commercial

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THE POWER OF PARTNERSHIP Success Through Collaboration

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    1. THE �POWER� OF PARTNERSHIP Success Through Collaboration by Delories J. Williams, CMC Economic Development Representative Memphis Light, Gas and Water February 22, 2006

    2. Memphis Light, Gas and Water Overview Largest three-service municipal utility in the nation $1.5 billion utility company Serving Memphis for more than 64 years 2,700 Employees

    3. Memphis Light, Gas and Water Customer Base Serving more than 420, 000 customers 50,000 commercial & industrial customers Serving a population of more than 900,000

    4. Memphis Light, Gas and Water Shelby County TN

    5. Memphis Light, Gas and Water Economic Impact in Community $ 2.15 billion annually $16.6 million local government revenues $ 537.0 million total wages $ 472.0 million consumer spending Source: Younger and Associates

    6. THE �POWER� OF PARTNERSHIP Success Through Collaboration Memphis, Tennessee, USA Existing Business Partnership Program

    7. Memphis Existing Business Partnership Model 1995 Memphis 2005 Strategic Plan 1997 Started Memphis EB Program 2000 Partnership Expanded (4) 2001 Partnership Expanded (2) 2005 Total Partners (19)

    8. Memphis Light, Gas and Water

    9. Memphis Light, Gas and Water

    10. Memphis Light, Gas and Water Key Components of Program Community Support Budget Areas of Focus Program Management Marketing

    11. Memphis Light, Gas and Water Community Support Partners Stakeholders Customers Other ED Entities

    12. Memphis Light, Gas and Water Budget Partners Participation Sponsorships In-kind Contributions Special Projects/Program

    13. Memphis Light, Gas and Water Areas of Focus Business and Industry Visitation Closures/Mergers/Acquisitions Special Projects/Programs

    14. Memphis Light, Gas and Water Energy Resources - Operations Handle Largest 120 Industrials Energy Services & Marketing - Handle 400 Commercial Accounts CEO Visits - Handle 24 annually

    15. Memphis Light, Gas and Water Program Management Orientation Training Target Companies Scheduling Visits Visitation Procedure

    16. Memphis Light, Gas and Water Program Management Follow-up Procedure Information Management Marketing Monthly Partners Meeting

    17. Memphis Light, Gas and Water Accomplishments One Stop Shop Developed Relationships Ongoing Visitation Program Customer Satisfaction Solved Problems Encouraged Growth

    18. Memphis Light, Gas and Water Accomplishments Increased Capital Investments Exceeded targeted visits annually Expanded BR & E Program Hosted BR & E Conference BR&E International Award of Excellence

    20. Expansion Projects Job Creation, Investments

    21. Memphis Light, Gas and Water Positives of Program The Partnership Works --Commitment Mutually Beneficially for all Involved Community, Private and Public Support Model Program---Benchmarked by others Customer Focus Shared Knowledge with Others Mission Driven, Goal Oriented

    22. Memphis Light, Gas and Water

    23. Memphis Light, Gas and Water

    24. Memphis Light, Gas and Water Challenges of Program Training of Staff Turnover Financial Obligation Promotion/Marketing Staff versus Companies

    25. Memphis Light, Gas and Water Investments in partnerships allows MLGW expense to remain low while return for rate payers is high Utility companies grow through bringing in new industry and expanding existing businesses Industrial growth means more sales and increased revenue Leverages small staff and budget with ED resources of the Memphis Regional Chamber (MRC)

    26. WHY BR&E FOR YOUR COMMUNITY? Promote growth/development of local community Establish early warnings ----businesses at risk Retain/increase jobs and tax revenues Enhance a community�s reputation Creates wealth in our communities Keep local businesses from locating to other areas Help local businesses survive economic difficulties

    27. How Do You Grow Your Community ? Nurture local leadership Build relationships Establish Partnerships START A BR&E PROGRAM

    28. Memphis Light, Gas and Water

    29. QUESTIONS/ANSWERS

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