HQ Operations All Hands Jay Henn Executive Director, HQ Operations

1. HQ Operations All HandsJay HennExecutive Director, HQ Operations March 1, 2012

2. Agenda • Welcome—Jay Henn, Executive Director, HQ Operations • Information Technology & Communications—Kelly Carter, HQ CIO, Director • Facilities & Administrative Services—David Redman, Director • Human Resources Management—Leah Hollander, Director • Budget Management & Systems Support— Leigh Anne Giraldi, Director • Questions • Closing Remarks

3. Headquarters Operations Jay Henn Executive Director

4. Upcoming Events March 14 St. Patrick’s Day March 28 – 30 Book Fair April 26 Coffee and Donuts May 16 Trail Mix Social May 11 Spring Golf Tournament

5. Information Technology & Communications Division Kelly Carter HQ CIO, Director

6. End User Services Update • ACES contract awarded to Hewlett Packard Enterprise Services (HPES) • Assumed full contract responsibility on November 1st • Computer refresh and software updates are in progress • Replacement strategy is oldest hardware first • Actively working with HQ Offices to re-validate original seat selections that were made in October 2011 • 202 of 2279 complete, remaining scheduled at a rate of 150 computers per month • Xerox Multi Function Device (MFD) replacement with ACES Konica/Minolta devices • The pilot testing of 5 ACES devices is in progress • The production HQ wide deployment will begin on March 5th and be completed by March 24th • Deployment will include demos as well as formal classroom training for the advanced features and capabilities. • Cellular and Smartphone (PDA) replacement will begin March 27th • Replacement strategy is to replace the oldest devices first • Customers will be provided the opportunity to select a new device that is in the same service class as their existing mobile seat. • Replacements are planned at a rate of 100 devices per month

7. Enterprise Service Desk Update • NASA Shared Service Center (NSSC) manages a single help desk for all I3P IT support contracts that began November 1st • Headquarters users will continue to call the same number (358-HELP), Press 1 for computer services • End Users can access the Self-help (Tier 0) website to report incidents/tickets and to order IT Services at https://esd.nasa.gov/ • As of November 14, 2011 HQ has generated over 7000 ESD Tickets. • For more information about the services and products provided by the ESD refer to the ITCD website at http://www.hq.nasa.gov/hq/it.html

8. Upcoming Events • ITCD is in the process of updating material to repeat ESD Familiarization Training. • Sessions will be rolled out during the month of March • Look for Lunch and Learns, Coffee Talk sessions and More • Multiple sessions of 1-1.5 hours for end users and ITPOCs • Hands-on demonstrations will be provided at each session Additional information will be provided as it becomes available

9. ITCD Points of Contact • I3P Center Integration Lead • Elaine Bowman: elaine.bowman@nasa.gov • End User Services Subject Matter Expert (SME) • Joe Lanasa: joseph.m.lanasa@nasa.gov • Enterprise Service Desk SME • Tuesday Dodson: tuesday.c.dodson@nasa.gov • Communications SME • Mary Shouse: mary.shouse@nasa.gov Please visit our website for more information: http://itcd.hq.nasa.gov/ACES_transition.html

10. HQ Facilities & Administrative Services Division David Redman Director

11. Building Update • Construction Drawings for 9th floor permitted by D.C. • Construction Drawings for 8th and 6th floor submitted to D.C. permit office • Drawing schedule for 7th and 4th floors • Program requirements to Piedmont- March 5, 2012 • Final Space Plans- April 2, 2012 • Design Intent Drawings submitted to NASA for review April 30, 2012 • Construction Drawings submitted to NASA fro review June 19, 2012 • Biweekly meetings with Piedmont, their contractor team, GSA, and NASA HQ continue • Review schedule and deliverables • Ensure code compliance • Web Site: http://fasd.hq.nasa.gov/bldg_renovate.html

12. Schedule • Open house of FASD Space-May 11, 2011 • Renovate external Swing Space-Jul 2011 • Move to Swing Space-Oct 2011 - March 9 2012 • Renovate 5th floor-Dec 2011 TBD • Move 9th floor to 5th floor-Feb 2012 - March 9, 2012 • Return 9th floor to 9th floor-May 2012 July 13, 2012 • Complete renovation-Apr 2015

13. Human Resources Management Division Leah Hollander Director

14. Human Resources Management Division - Buyout Update - Mentoring Program

15. Budget Management & System Support Division Leigh Anne Giraldi Director

16. Budget Management & Systems Support • Budget Updates & Key Dates • Travel & Administrative Savings Initiative • BMSS Restructuring

17. Budget Management & Systems Support • Budget Updates & Key Dates • 2012 in full swing • 2 year funding for CAS • Phasing Plans due 3/9/12 • PPBE 14 preparation underway • MSD PRG issued 3/2 ?? • AM KO Meeting 3/6/12 • HQ Ops Briefings 3/26 week • MSD Briefings 4/16 week

18. Travel & Administrative Savings Agencies required to cut spending on travel, and administrative services based on an executive order signed by the President – part of the administration’s Campaign to Cut Waste. • Quarterly Reporting to OCFO / Monthly Reporting to MSD • Travel control – not to exceed 13.2M • Admin Savings • HQ Admin Services reduction target -- 9.3M • May reinvest funds but not in these specific 4 categories • Administrative services include commitment items: 2400 (Printing), 2510 (Advisory and Assistant Services), 2520 (Other Services), 2600 (Supplies and Materials) • Must report where funds were redirected • SWAG

19. BMSS Restructuring • Enhance & improve services to customers • Align with customer organizations • Find efficiencies • Simplify and improve processes

20. Service Awards • Michael Breson – 5 years • Rose Palompo – 15 years • John Brett – 30 years

21. Questions and Answers