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Public Participation in the IOU Low Income Programs

Public Participation in the IOU Low Income Programs. Pacific Gas and Electric Company San Diego Gas and Electric Company Southern California Edison Company Southern California Gas Company LIOB Meeting March 22, 2007 San Francisco.

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Public Participation in the IOU Low Income Programs

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  1. Public Participation in the IOU Low Income Programs Pacific Gas and Electric Company San Diego Gas and Electric Company Southern California Edison Company Southern California Gas Company LIOB Meeting March 22, 2007 San Francisco

  2. IOUs Encourage Public Participation in the Low Income Programs • Public feedback is an important part of each IOU’s Low Income Energy Efficiency and CARE Programs. • Customers, contractors and community groups are encouraged to share their opinions at each step of the program process, from qualification to installation and post-inspection.

  3. IOUs Solicit Public Participation and Use Feedback • IOUs solicit feedback from customers and others interested in the low income programs: • Customer Surveys • Customer Focus Groups • Program Process Evaluations • On-site Surveys • Contractor Meetings • Community Outreach Presentations and Meetings • Meetings with Local and Community Organizations • Public Participation Meetings • Information is used to increase program efficiency and develop better program processes and procedures.

  4. IOUs Incorporate Lessons Learned • IOUs alsoreceive and incorporate unsolicited feedback to improve program processes. • Customer Complaints • IOUs share research with other utilities and follow low income program activity in CA and elsewhere in the US. Information and lessons learned are also used in program design. • Participate and present at Energy and Low Income Professional Organizations and Conferences • Design programs to incorporate current low income needs assessments and other low income customer studies • Follow current evaluation studies and cost effectiveness modeling research

  5. IOUs Solicited Public Input to Develop 2007-2008 Applications • During the 2007-2008 Application process, the IOUs held public workshops to solicit and discuss low income program criteria, measures, delivery improvements, and other new ideas. • Meetings were held at locations throughout IOU service areas and publicly noticed to solicit public input. All meetings included conference call-in capabilities. • IOUs used ideas solicited to develop their LIEE and CARE Program Applications.

  6. IOU Public Meetings on the Low Income Programs In 2007 • In 2005, standardization meetings were opened to public participation. Meeting participants discussed LIEE measure installation standards and Policy and Procedure Manual updates. • These meetings were suspended by D.05-12-026. • D.06-12-038 ordered the IOUs to hold quarterly public meetings on the low income programs. • The first meetings were scheduled to be held March 13. • The CARE meeting was held in San Diego. • The LIEE meeting was rescheduled at the request of various public parties, and will be held March 27 in San Diego.

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