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Enhancing Listening and Responding Skills: Mastering the Art of Effective Communication

Understand the difference between hearing and listening, learn the elements of the listening process, explore various listening styles, overcome barriers, improve empathic and critical listening skills, and enhance responding techniques for better communication.

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Enhancing Listening and Responding Skills: Mastering the Art of Effective Communication

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  1. Chapter 5- Listening and Responding Skills SPCH 153

  2. Hearing vs. Listening • Hearing= Physiological process of just decoding sounds • Listening= Complex process of selecting, attending to, creating meaning from, remembering, and responding to verbal and nonverbal messages.

  3. Five Elements of Listening Process • Selecting • Attending • Understanding • Remembering • Responding

  4. Listening Styles • Listening Style- Preferred way of making sense out of spoken messages • Four Styles: • People Oriented • Action Oriented • Content Oriented • Time Oriented • Not mutually exclusive.

  5. Being self-absorbed Unchecked emotions Criticizing the speaker Different Speech rate and thought rate Information overload External noise Listener apprehension Listening Barriers

  6. Stop Look Listen Determine listening goal Transform barriers into goals Summarize details of the message Weave summaries together into a major point Listen to challenging material Improving as a listener

  7. Empathic Listening Skills • Socially decenter- imagine what others are thinking • Think how you would react • Reflect on what you know about the other • Think about how you think most would react • Imagine how the partner is feeling

  8. Critical listening skills • Critical listening- evaluate the quality, appropriateness, value, or importance of information • Assess information quality • Avoid jumping to conclusions

  9. Responding skills • Don’t interrupt • Ask appropriate questions • Accurately paraphrase • Provide well-timed responses • Provide usable information • Avoid unnecessary details • Be descriptive rather than evaluative

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