Manchester Continuum of Care (MCoC)

1. Manchester Continuum of Care (MCoC) NH HMIS Training Evaluation 08/07/2012 NH-HMIS Training on 8/7/2012 - MCoC

2. Overview of MCoC Training Date: 8/7/2012 Purpose: Training for all users and Agency Admins was required because there was a software upgrade to ServicePoint 5.0. Where: Mandatory training held at the Community Resource Center, 177 Lake Street, Manchester, NH. Number of Attendees: 20 users/Admins in the morning and afternoon sessions. Training lasted 2 hours for end users; Admins were required to stay an extra hour to review Reports and Administrative tasks. Attendees were given a training binder that included 300 pages of documentation and a DVD with videos. They were asked to fill out an evaluation form, but everyone did not fill out a form, and some did not complete every question. Users knew before training that there was a test to verify knowledge and that passing the test was a requirement for access into the new version of ServicePoint 5. After passing test, users were emailed their HMIS certificate and given access to SP5. Donna held make up training at Nashua and Manchester location and also online. NH-HMIS Training on 8/7/2012 - MCoC

3. Agencies Represented NH-HMIS Training on 8/7/2012 - MCoC

4. NH-HMIS Training Evaluation Form DATE: ___________________ LOCATION: □BOSCoC □MCoC □GNCoC NH HMIS would like your comments about this ServicePoint 5 training session. Your feedback helps us improve the effectiveness and content of future training and improve our services. We appreciate and value your time in responding to these questions. Please answer the questions below using the numbers 1-5 with 1 being the least accurate and 5 being the most accurate. Thank you for filling out the evaluation! 1. Is this your first time attending HMIS training? (check one) □Yes □ No 2. Would you say the length of the training was: □ Too brief □ Just Right □ Too long If not just right, please explain: 3. Please rate your overall knowledge/skill level on HMIS Software (circle one in each category): BEFORE attending this session/event: (Low) 0 1 2 3 (Moderate) 4 5 6 7 (High) 8 9 10 AFTER attending this session/event: (Low) 0 1 2 3 (Moderate) 4 5 6 7 (High) 8 9 10 4. What did you hope to gain from the session? (Please check all that apply) □ How to enter a client record □ How to check a client into a bed □ How to look up resources □ Other (Please specify)_________________________ 5. The registration process from the Eventbrite website was: □ Easy □ Just right □ Too difficult If difficult, please explain: 6. Would you say the frequency of reminder emails was: □ Too many □ Just right □ Not enough If not just right, please explain: 7. How well did this session meet its stated objectives? (circle one): (low) 1 2 3 4 5 (high) Please explain: 8. Was the content organized and presented well? (circle one): (low) 1 2 3 4 5 (high) 9. How would you rate the delivery of the content? (circle one): (low) 1 2 3 4 5 (high) 10. How would you rate the trainer? (circle one): (low) 1 2 3 4 5 (high) 11. How would you rate the handouts? (circle one): (low) 1 2 3 4 5 (high) 13. How would you rate the location? (circle one): (low) 1 2 3 4 5 (high) 14. How would you rate the room? (circle one): (low) 1 2 3 4 5 (high) NH-HMIS Training on 8/7/2012 - MCoC

5. 15. Rate your comfort level (after the training) with the following: entering a single client (circle one): (low) 1 2 3 4 5 (high) assessing a client (circle one): (low) 1 2 3 4 5 (high) entering a family record (circle one): (low) 1 2 3 4 5 (high) checking a client into a bed (circle one): (low) 1 2 3 4 5 (high) looking up a client (circle one): (low) 1 2 3 4 5 (high) 16. How will this training help you in your day to day work? Please explain: 17. If online training videos were available 24/7, how likely would you be to watch the videos? (circle one): (low) 1 2 3 4 5 (high) 18. Which type of training method do you prefer?: □ watching videos showing the computer screen only □ watching videos showing the instructor interaction with the screen and class □ traveling to a location with a live trainer on site □ other _________________________________ I would like to attend additional training on (please check all that apply): □Another User training □Administration training □Basic Report Writing □Advanced Report Writing □User Group (interactive group with other users) □Other:___________________________________________________ How often would you like to have refresher training? □Monthly □Every 3 months □Every 6 months □Once a year □Other:___________________________________________________ Contact Information: Name:_____________________________________ Agency:___________________________________ Job/Role (please check appropriate box): □Case Manager □Program Manager □Agency Administrator □Executive Director □Volunteer Other:__________________________________________________ More comments: NH-HMIS Training on 8/7/2012 - MCoC

6. Is this your first time attending HMIS training? NH-HMIS Training on 8/7/2012 - MCoC

7. Would you say the length of the training was: NH-HMIS Training on 8/7/2012 - MCoC

8. Please rate your overall knowledge/skill level using the HMIS software:Rating: 0 indicates the least knowledge and 11 indicates the most knowledge. NH-HMIS Training on 8/7/2012 - MCoC

9. What did you hope to gain from this session? NH-HMIS Training on 8/7/2012 - MCoC

10. The registration process from the Eventbrite website was: NH-HMIS Training on 8/7/2012 - MCoC

11. Would you say the frequency of reminder emails was: NH-HMIS Training on 8/7/2012 - MCoC

12. How well did this session meet its stated objectives?Rating: 1 indicates the least accurate and 5 indicates the most accurate. NH-HMIS Training on 8/7/2012 - MCoC

13. Was the content organized and presented well?Rating: 1 indicates the least accurate and 5 indicates the most accurate. NH-HMIS Training on 8/7/2012 - MCoC

14. How would you rate the delivery of the content?Rating: 1 indicates the least accurate and 5 indicates the most accurate. NH-HMIS Training on 8/7/2012 - MCoC

15. How would you rate the trainer?Rating: 1 indicates the least accurate and 5 indicates the most accurate. NH-HMIS Training on 8/7/2012 - MCoC

16. How would you rate the handouts?Rating: 1 indicates the least accurate and 5 indicates the most accurate. NH-HMIS Training on 8/7/2012 - MCoC

17. How would you rate the location and room?Rating: 1 indicates the least accurate and 5 indicates the most accurate. NH-HMIS Training on 8/7/2012 - MCoC

18. After the training, rate your comfort level with these ServicePoint tasks: Rating: 1 indicates the least accurate and 5 indicates the most accurate. NH-HMIS Training on 8/7/2012 - MCoC

19. If online training videos were available 24/7, how likely would you be to watch the videos?Rating: 1 indicates the least accurate and 5 indicates the most accurate. NH-HMIS Training on 8/7/2012 - MCoC

20. Which type of training method do you prefer?Choose all that apply. NH-HMIS Training on 8/7/2012 - MCoC

21. I would like to attend additional training on: Choose all that apply. NH-HMIS Training on 8/7/2012 - MCoC

22. How often would you like to have a refresher training? NH-HMIS Training on 8/7/2012 - MCoC

23. Job Type/Role NH-HMIS Training on 8/7/2012 - MCoC

24. Summary • Tim from Bowman Systems trained 85 users in 5 days, 3 locations and 10 sessions (morning/afternoon each day) • Most users, not their first training and thought length of training was just right • Using Eventbrite to register was easy • Most everyone improved their knowledge or skill level • 95% said the several emails sent by HMIS as reminders about the training were just the right amount • Content organization, delivery, handouts and the trainer all received favorably high ratings NH-HMIS Training on 8/6/2012 - GNCoC

25. Summary (cont’d) • Comfort level of using the system after the training was markedly higher • Mixed review on watching videos • 64% of users want to travel to be trained by a live trainer every year; 23% wanted refresher training every 6 months • Users want additional training on Basic Report Writing and Administration tasks NH-HMIS Training on 8/6/2012 - GNCoC