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Outcome Monitoring – The Emerging Framework For Long Term Services

Outcome Monitoring – The Emerging Framework For Long Term Services. CIH Older People Services Conference 3rd July 2007 Andrea Cannon/Hannah Philpott (Surrey) and Viv Clarke - Woking. Plan For Workshop. National Overview with a focus on long-term services

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Outcome Monitoring – The Emerging Framework For Long Term Services

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  1. Outcome Monitoring – The Emerging Framework For Long Term Services CIH Older People Services Conference 3rd July 2007 Andrea Cannon/Hannah Philpott (Surrey) and Viv Clarke - Woking

  2. Plan For Workshop • National Overview with a focus on long-term services • Where does the ERoSH Self-Assessment Tool fit in? • Piloting the long-term form for older people in Woking • Question and answer session

  3. Why Have A Framework? CLG thinking In Spring 2006 • Need to move away from processes & inputs to a focus on outcomes • Concern that they need to be better able to demonstrate what the public investment in SP really delivers, both nationally and locally and for individuals • Agreement on the need for a consistent approach across authorities • National Outcomes Framework needs to measure SP contributions to wider government objectives

  4. How Has The Framework Been Developed? • CLG Outcomes Working Group – set up May 2006 & includes AA reps from each region & providers & dialogue with ERoSH • Outcomes framework begins to take shape & is modelled on the 5 high level outcomes from Dfes – Every Child Matters Programme • Key principle which underpins CLG approach is that each service user will have a needs based support plan in place

  5. The Five High Level Outcomes • Overarching SP Outcome is Supporting & Enabling Independence. • Five outcome domains Achieve economic well being • Enjoying and achieving • Be healthy • Stay safe • Make a positive contribution

  6. Approach For Long-Term Services • Outcomes information to be completed once a year as part of a review of the support plan • Will be sampling approach - details yet to be finalised but currently thinking of 5% older peoples’ services; 50% other client groups • Pilot has been completed but results yet to be analysed • Implementation during Summer 2007

  7. Where Will The Outcomes Framework Fit In The Longer Term? • Central Government currently agreeing new National Set of Public Service Agreements & their Indicators • Huge reduction in terms of number of indicators • Crucial that SP is included as an indicator as this is the mechanism to be part of the new Local Government Performance Framework • If SP is included, this means the continued use of the existing KPI’s • Outcomes data is intended to underpin the existing KPIs within the framework

  8. What about the ERoSH Self Assessment Tool? • The CLG Outcomes tool relies on the support plan but is completed by the provider • It is consistent with outcomes data being collected for short-term services • It is designed to capture data for a range of client groups, including people of working age • On its own, many in the sheltered sector are concerned that it does not pick up the key outcomes that sheltered housing services deliver

  9. So where does the ERoSH Tool fit in? • CLG supported its development and wish to promote its use as good practice for tenant surveys • It can supplement the Outcomes Framework • In can be used as part of contract monitoring to enable authorities to validate the effectiveness of services and receive tenant feedback • It captures information specific to sheltered housing that is missed by the national framework – can help evidence strategic relevance locally

  10. The Context For Outcomes Information • Important to view Outcomes information in the wider context of overall value for money • Need to consider it alongside cost, quality, strategic relevance, performance and service user& stakeholder views • National “basket of indicators” also being developed – may enable a more client specific approach • Local service specific indicators may also be agreed as part of contract monitoring (although CLG urging LA’s to minimize bureaucracy)

  11. Where Do We Go From Here? • All the authorities in the SE Region signed up to using the Framework • Will probably be written into contracts – will need to be some form of audit trail for validation purposes • CLG have been running training events – your local authority may be willing to supplement this • There will be some changes to the draft form for long-term services following the pilot – but over to Viv for how its worked in practice

  12. Information and Help • WEBSITE: www.spclientrecord.org.ukInformation also available on the SP Kweb under “Outcomes” • Need more information? Contact the SP Helpline on 027 7944 2556 or email supporting.people@communities.gsi.gov.uk

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