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Work of the Trading Standards Safeguarding Team

Hampshire County Council Trading Standards Service helps protect vulnerable individuals from uninvited cold callers who offer home maintenance, gardening services, or sell goods. They provide quick response, advice, and assistance to victims of doorstep crime, ensuring fair prices, cancellation rights, and warranties/guarantees. They work in collaboration with partner agencies to prevent scams and provide redress, saving almost 2M to date. Contact their Quick Response Team at 01962 833666 or ts.advice@hants.gov.uk.

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Work of the Trading Standards Safeguarding Team

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  1. Work of the Trading Standards Safeguarding Team Adrian Ridley Hampshire County Council Trading Standards Service

  2. Doorstep Crime • Uninvited ‘cold callers’ offering home maintenance & gardening services, or selling goods. • Choose ‘vulnerable’ victims. • Excessive prices for often poor work. • Taking deposits/full amount and not returning to do the work. • Failing to give cancellation rights • Refusing to sort out problems. • Worthless or no guarantees/warranties. • Taking victim to withdraw cash. • Hard sell of products, causing fear to residents. • Distraction burglary/Bogus callers.

  3. Trading Standards Service Quick Response Team 01962 833666 Monday to Friday 9am - 5pm ts.advice@hants.gov.uk Who to Call?

  4. Buy with Confidence

  5. 65 referrals (Good & Services) Creative, flexible & holistic approach Work with partner agencies Minimise stress Use range of skills to obtain redress Free Quicker than court action Almost 2M saved so far Follow up package Prevention work Safeguarding – what are we doing?

  6. Case Study

  7. Working Together

  8. Outcome • Remains vulnerable. • Finances managed by Client Affairs. • Improved physical & mental health. • Ongoing monitoring of risks.

  9. Scams: The Reality • Extent of the problem. • Telephone, letter and e-mail. • The effects on people. • Victims won’t admit they’ve been scammed. • Enforcement action difficulties. • Focus on prevention and helping victims. • Police response – Op Signature.

  10. Received by one person in 2 months

  11. 01962 833620 Ask to speak to the duty Safeguarding Officer (on duty Monday to Friday 9am - 5pm) ts.safeguarding@hants.gov.uk Referring

  12. Any Questions?

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