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Communication

Explore the complexities of the communication process, from encoding to decoding, and learn the importance of effective listening in various contexts. Discover different types of channels, noise, feedback, and barriers to effective communication.

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Communication

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  1. Communication Brygida Gwiazda-Rzepecka b.gwiazda-rzepecka@wso.wroc.pl

  2. Communication Plan • Communication • Listening BGR

  3. Communication • Why do we communicate? BGR

  4. Communication • Is communication an easy process? BGR

  5. Model of communication process NOISE NOISE NOISE ENCODING DECODING MESSAGE SENDER RECEIVER CHANNEL CHANNEL CHANNEL CHANNEL DECODING ENCODING NOISE NOISE NOISE BGR

  6. Components • Source – sb who creates a message; • Receiver; • Message; • Channel; • Noise; • Feedback; • ... BGR

  7. Context • Physical aspect; • Historical aspect; • Psychological aspect; • Cultural aspect. BGR

  8. Communication • What kind of channel do you know? BGR

  9. Channel • Hearing - verbal; • Eyesight – non-verbal; • Smell; • Taste; • Touch. Direct Indirect BGR

  10. Communication • What kind of noise do you know? BGR

  11. Noise • External noise; • Internal noise; • Semantic noise. BGR

  12. Communication • What kind of feedback do you know? BGR

  13. Feedback • Direct feedback; • Indirect feedback. BGR

  14. Listening • What do you do / say when you do not listen to somebody? BGR

  15. Listening • Hearing vs listening BGR

  16. Hearing vs listening • hearing – a natural, passive process;a physiological process; • listening – a skill; anactive, hard, learned process;a mental, psychological process. BGR

  17. Listening process • To have ears does not mean to understand; • You must choose to participate in the process of listening. BGR

  18. Listening process • „Listening is the process of receiving, constructing meaning from and responding to spoken and/or nonverbal messages (International Listening Association, 1996). • Stages: • Receiving; • Constructing meaning; • Responding. BGR

  19. Listening process receiver constructing meaning source receiving message responding feedback BGR

  20. Effective Listener • An effective / active listener vs a good listener BGR

  21. Effective listening • Why is effective listening important? BGR

  22. Forms of communication reading 17% listening 53% speaking 16% writing 14% BGR

  23. More facts • 85% of what we know is from listening; • 45% of our time is spent on listening; • A person recalls 50% of what they have just heard; • Only 20% is remembered.  BGR

  24. Kinds of listening • What kinds of listening do you know? • Why do we listen? BGR

  25. Kinds of listening • To learn; • To assess (judge); • To sympathize; • We combine all kinds. BGR

  26. Effective listening • What threats of effective listening do you know? BGR

  27. Threats • Physical barriers; • Psychological barriers; • Interactive barriers. BGR

  28. Communication situations • Listening to somebody from different culture. • Listening to an unknown cousin at a wedding party. • Visiting grandma & spending an evening with her & her friends. • Taking part in a new computer programme course, which you are not going to use. • Taking part in a lecture at your friend’s faculty. • Taking part in a long group discussion on the group project. • Visiting an art gallery with a guide. BGR

  29. Communication Thank you Brygida Gwiazda-Rzepecka b.gwiazda-rzepecka@wso.wroc.pl BGR

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