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Support Categories Diagnostics & Ethics. 1.06 Identify Aspects of Information and Support Systems. Hardware. The physical components that make up the computer and other devices connected to the computer. Examples: Input, Output, and System Devices. Software.
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Support CategoriesDiagnostics & Ethics 1.06 Identify Aspects of Information and Support Systems
Hardware The physical components that make up the computer and other devices connected to the computer. • Examples: Input, Output, and System Devices
Software Computer programs designed to perform specific tasks such as document processing, calculations, and data processing. Examples: Operating Systems, Word Processing, Databases, Spreadsheets, etc. * System software operates the computer hardware by controlling fundamental computer operations*
Communication Devices A hardware component that enables a computer to transmit and receive data, instructions, and information. Examples: Cables, Telephone Lines, Networks, Satellites, etc.
Storage Devices Hard Drives Flash Drives Compact Disks (CDs) External Drives
Computer Types Laptop Pocket PC Tower Personal Computer (PC) Tablet
Diagnostic Utility Compiles technical information about your computer’s hardware and certain systems programs. • Prepares a report which outlines and identifies problems. • Diagnoses problems as well as suggests courses of action. • Assists technical support staff in remedying identified problems. • Diagnostic Utility programs are included with many operating systems.