A Presentation From :

1. A Presentation From : Sri S. SATYANARAYANA Chairperson Ramagundam Municipality Workshop on “Strengthening Urban Management in India” at ASCI – Hyderabad, 19-23 January’04. Original presentation has been modified for Internet use.

2. KARIMNAGAR DISTRICT ANDHRA PRADESH CHANGE MANAGEMENT IN RAMAGUNDAM MUNICIPALITY

3. ASCI 19-23 Jan’04.Hyd General Condition of Normal Municipalities • Poor Administration • Low Income • Low Collection • Insufficient Infrastructure • Poor & Insufficient Water Supply • Poor & Ineffective Sanitation • Public Dissatisfaction

4. ASCI 19-23 Jan’04.Hyd ACTIVITIES OF MUNICIPALITY • CLEAN ENVIRONMENT • GOOD WATER SUPPLY • EFFECTIVE ILLUMINATION • GOOD INFRASTRUCTURE • PERFECT SERVICE DELIVERY • POVERTY ALLEVATION • EFFECTIVE ADMINISTRATION • STRONG FINANCE

5. ASCI 19-23 Jan’04.Hyd We need Change Management . • Involve Councillors ,Public Representatives and Voluntary Organisation. • Motivate Staff. • Simplify the systems. • Set good Principle and Practices. • Set Goals and Plans to reach Goals. • Aim to get Public Satisfaction at every step • Improve Financial Recourses & Reduce Wasteful Expenditure • Provide Transparent Administration. • Try for Cost Effective Innovative Technologies. • Improve Efficiency and Cost effective in every department

6. ASCI 19-23 Jan’04.Hyd Steps for Create Confidence in the Citizen That the Council is for Development

7. ASCI 19-23 Jan’04.Hyd CLEAN ENVIRONMENT • Clean Ramagundam • Organised the programme of ‘Clean Ramagundam’, mobilised sufficient men and machinery and entire town was cleaned to show to the people how good is the town when it is clean. • With street plays and pamphlets reached near to the people particularly housewives how they should cooperate for cleanliness.

8. ASCI 19-23 Jan’04.Hyd EFFECTIVE ILLUMINATION • 1800 Streetlights, 400 Sodium Vapor Lamps 3 high mass lights, 300 electrical poles, 120 km. conductor and repair of old streetlights are taken up on mass scale. • Timers are provided. • Better Maintenance system introduced. • House owners are made responsible for safety of the Streetlights.

9. ASCI 19-23 Jan’04.Hyd PERFECT SERVICE DELIVERY • List out services extended by Municipality. • Simplified the procedures. • Developed systems and controls. • Motivated the concerned to follow the new concept. • Give awareness to the beneficiaries. • Few Steps taken towards Perfect Service Delivery are explained under Effective Administration.

10. ASCI 19-23 Jan’04.Hyd Steps for Strong Financial Management Initiatives At Ramagundam Municipality

11. ASCI 19-23 Jan’04.Hyd STRONG FINANCE • Good Revenue Collection System • Eradication of Revenue Leakages • Reduction of avoidable expenses • Tap Govt. schemes • Better Accounting system • Optimum Utilisation of Assets & Resources • Computerisation

12. ASCI 19-23 Jan’04.Hyd STRONG FINANCE • Collection of Taxes from - Property Tax - Advertisement Tax - D&O Trade License Fee - Service Charges from Hospitals, Hotels, Lodges & Hostels, etc.

13. ASCI 19-23 Jan’04.Hyd STRONG FINANCE - 1% on License Fees from Bars & IMFL shops - Vacant Land Tax - Permission charges & Regularisation of Constructions - Entertainment Tax - Stamp Duty - MutationFee & Fee for Certificates

14. ASCI 19-23 Jan’04.Hyd STRONG FINANCE • FEW STEPS TOWARDS REFORMS • Engaged 60 Graduates unemployed youth, surveyed entire town and covered all the houses into tax net. - This has increased tax revenue by Rs.60.00 lakhs • Measured all the doubtful houses and re-assessed properties. - This has increased revenue by another Rs.20.00 lakhs. • Computerised and issued challans for payment of Property Tax. • Accounts are opened in all the Banks. The house owners can pay tax at their convenient time at their convenient Bank.

15. ASCI 19-23 Jan’04.Hyd STRONG FINANCE • FEW STEPS TOWARDS REFORMS • Engaged unemployed boys and girls for a period of one month who have gone to every house and handed over the Challan, briefed them what Municipality is doing, what has been done in the ward and what is the Income and Expenditure from the ward, why they should pay the tax and how the tax has to be paid . • Surveyed, Identified and listed ward-wise all the D&O Trades in the town by engaging unemployed youth. • Serving Demand notices to all the Traders and collecting tax. - This shall increase Revenue by Rs.10.00 lakhs.

16. ASCI 19-23 Jan’04.Hyd STRONG FINANCE • FEW STEPS TOWARDS REFORMS • Advertisements Tax is Privatised • Making public responsible for payment of taxes as collection by Municipality is dispensed. • Meter Reading and Issuing of Water Supply Bills is Privatised

17. ASCI 19-23 Jan’04.Hyd STRONG FINANCE • FEW STEPS TOWARDS REFORMS • Identifying and levying Vacant Land Tax is in process. • We expect Vacant Land Tax of about Rs.3.00 crores per annum. • Keeping a watch on Entertainment tax and Stamp Duty and Professional Tax. • Total Revenue Demand has increased from Rs.1.80 crores to Rs.7.50 crores and expect to increase to Rs.10.00 crores by next year. • Our Municipality is Upgraded from Grade II to Grade I and now to Special Grade We shall achieve Selection Grade by 2003-2004

18. ASCI 19-23 Jan’04.Hyd REDUCTION OF EXPENDITURE • Kept watch on Power bills and reduce power consumption • Provided Timers for Power Saving • Effective use of Municipal Resources • Privatization of Security and Operation & Maintenance of Water supply • Privatization of Sanitation by engaging Dwcua Groups.

19. ASCI 19-23 Jan’04.Hyd REDUCTION OF EXPENDITURE • Improved Cost effective Sanitation system • Computerisation for Simplifying and Streamlining the System. • Always watch for cost analysis for cost reduction

20. ASCI 19-23 Jan’04.Hyd Steps for Effective Administration and Management Initiatives At Ramagundam Municipality

21. ASCI 19-23 Jan’04.Hyd EFFECTIVE ADMINISTRATION • Effective Management systems and controls for every Department. • Involvement of Councilors and staff and motivate them. • Good principles and practices. • Privatisation to meet the gap. • Transparency • Optimum utilisation of the available resources.

22. ASCI 19-23 Jan’04.Hyd EFFECTIVE ADMINISTRATION • Few Steps Towards Effective Administration • Developed systems of functioning and controls for every Department. • Area is divided into zones. Reorganized the functions of the staff by converting all the Bill Collectors and office assistants as Zonal Officers and made them responsible for all the functions of the Municipality in the zone. • Issue of Birth and Death Certificates is simplified, streamlined to issue on first come first served basis - for the transparency it is shown on the Board updating everyday what serial number applications are received and upto what serial number certificates are issued.

23. ASCI 19-23 Jan’04.Hyd EFFECTIVE ADMINISTRATION • Few Steps Towards Effective Administration • Procedure for Construction permissions is simplified and streamlined. Permissions are issued within 5 days –12 days on first come first served basis. The applications are received at service centre and approvals are dispatched through courier. - for transparency, it is shown on the Notice Board, updated every Wednesday upto what serial number applications are received and what serial number applications are approved/rejected. • Complaints for Water Supply, Sanitation, Streetlights, Town Planning and General are received in person or by phone are given subject-wise serial number and attended on first come first served basis.

24. ASCI 19-23 Jan’04.Hyd EFFECTIVE ADMINISTRATION • Few Steps Towards Effective Administration • The signature of the complainant is obtained on complaint form certifying that the complaint is attended satisfactorily duly certifying the materials consumed. - for transparency, it is shown on the Board, updated everyday morning upto what serial number complaints are received and upto what serial number complaints are attended. • Developed internal reporting system so that the delay in attending service is reported to the Chairperson/Commissioner. • Commenced Service Centre (now Citizen Charter). Any citizen coming for the help is received well and attended through Service Centre which is managed by young graduate girls under supervision of a senior most hardworking Bill Collector.

25. ASCI 19-23 Jan’04.Hyd EFFECTIVE ADMINISTRATION • Few Steps Towards Effective Administration • A Video programme covering around 10 minutes regarding the procedure for Construction Permissions, issue of Birth and Death Certificates, Financial condition of the Municipality, Payment of Taxes, how to get Water Supply Connections, how to avoid Stray Cattle etc. are prepared and telecasted on every Saturday at 9.00p.m. for the awareness of the citizens. • Provide Boards in every ward showing Tax Arrears and Demand, Tax received and balance Tax, cost of services and the details of works executed for the information of the people living in that ward. • Dial your Chairperson programme is organised on every second Saturday from 1.00pm - 2.00pm - attend over 30 enquiries, explain procedure – bring awareness – which is well received by public- Attended by MRO, CI of Traffic, ADE of Electrical in addition to Commissioner & all Heads of the Department of Municipality.

26. ASCI 19-23 Jan’04.Hyd EFFECTIVE ADMINISTRATION • Few Steps Towards Effective Administration • Involved the staff, Councilors and other important persons of the town in the following committees. 1. Town Development Committee 2. Town Planning Committee 3. Sanitation Committee 4. Electrical Committee 5. Sports and Cultural Committee 6. Family Planning Committee 7. Library Development Committee 8. Committee for Poverty Reduction 9. Committee for 100% Literacy 10. Committee for Horticulture Development

27. ASCI 19-23 Jan’04.Hyd EFFECTIVE ADMINISTRATION • Few Steps Towards Effective Administration • Conducting regular morning meetings on every Tuesday and Friday and reviewing the position & follow up. TUESDAY FRIDAY • Water supply Resource Mobilization • Electrical Maintenance Identification of Finance Res’rce • Review of Town Planning Monitor of Collection of all Taxes • Road widening Reduction of Expenditure • IDSMT Financial Accounting • DFID Project Review of Weekly Income/ Exp’n • Construction of Under Ground Drg. Review of Sanitation Administration Poverty Alleviation Development Greenery

28. ASCI 19-23 Jan’04.Hyd EFFECTIVE ADMINISTRATION • Few Steps Towards Effective Administration • Regular involvement of the concerned is helpful in effective decision making and implementation. • Engaging unemployed active graduate for providing Better Services. • Started improved Personal Register System with Heads of the Department for Effective Disposal of Correspondence.

29. ASCI 19-23 Jan’04.Hyd Steps for Cost Effective Sanitation For Clean Environment At Ramagundam Municipality

30. ASCI 19-23 Jan’04.Hyd CLEAN ENVIRONMENT • Effective Solid Waste Management • Cost Effective Technology With Community Involvement • Handling And Treating Sewage & Liquid Waste • Recycling Of Liquid Waste – Zero Discharge To River Godavari • Control Of Air Pollution • Development Of Greenery

31. ASCI 19-23 Jan’04.Hyd EFFECTIVE SOLID WASTE MANAGEMENT • FEW STEPS TOWARDS EFFECTIVE SOLID WASTE MANAGEMENT • We clean drains once before rainy season and once after rainy season avoid regular cleaning to discourage people putting garbage in the drains. • All the resources like Vehicle, Staff, Supervisory staff is distributed among the wards and responsibilities are fixed. • The root-maps are prepared duly numbered, the drawing showing which vehicle shall clean particular dustbin with date and time. Signature of the nearest house owner is obtained certifying proper cleaning and disinfection of dustbins with date & time. • A booklet is developed and circulated among the Councilors and Zonal Officers for effective implementation.

32. ASCI 19-23 Jan’04.Hyd CHART FOR WARD NO.16 EFFECTIVE SOLID WASTE MANAGEMENT Councilor : Mekala THirupathi (Phone: 244892) Zonal Officer : N.Venkateshwarlu Sanitary Inspector (Contact Basis) : M.Chalapathi Sanity Jawan : M.Lingaiah Working Trolley : AP 15U 7952 Trolley Workers : 1) A.Sammaiah : 2) A.Ravi Sweeper (PH.W) : 1) Bontha Ellamma Drainage Cleaner : 1) Lingaiah (Contract) Trolley Working Days : Monday, Tuesday, Wednesday Monday : 01 to 08 Dust Bins Tuesday : 09 to 16 Dust Bins Wednesday : 17 to 23 Dust Bins Tractor WorkDay : Tuesday Tractor No. : 1) AP15U 9011, 12 (Every Day) : 2) AP15U 7258 (Afternoon) Tuesday : Shalapally

33. ASCI 19-23 Jan’04.Hyd EFFECTIVE SOLID WASTE MANAGEMENT Dustbins Lifting Time Table (Trolley) MONDAY 1 2 3 4 5 6 7 8 5.30 6.45 7.45 8.45 9.45 2.14 3.30 4.45 AM AM AM AM AM PM PM PM TUESDAY 9 10 11 12 13 14 15 16 5.30 6.45 7.45 8.45 9.45 2.14 3.30 4.45 AM AM AM AM AM PM PM PM WEDNESDAY 17 18 19 20 21 22 23 24 5.30 6.45 7.45 8.45 9.45 2.14 3.30 4.45 AM AM AM AM AM PM PM PM

34. ASCI 19-23 Jan’04.Hyd EFFECTIVE SOLID WASTE MANAGEMENT Dust Bins Place & Address 1) Goli Venkatamallu, - 19-6-309 13) Eleshwara Gopal, 18-2-79 2) Dawn Public School 14) Khaja Ameeruddin, 18-2-124 3) P. Narsimha School 15) Muneeruddin, 18-2-124 4) Md. Ahmed Hussain, 18-5-220 16) Gundrathi Mallaiah, 18-2-46 5) V. Ramesh Babu, 18-5-315 17) Providence School before 6) M. Janardhan Rao, 16-9-214 18) Chelpuri Mallaiah, 18-1-59 7) Ganjula Veeraiah, 18-6-137 19) Chelpuri Pochamallu, 18-1-5 8) Burla Barathamma, 18-6-9 20) G. Brahmaiah, 18-1-50 9) V. Rangaiah, 18-6-167 21) Chelpuri Lingaiah, 18-1-75 10) Jakkula Shankaraiah, 22) Pendyala Odelu, 18-1-821 11) Vidya Bharathi (TM) High School 23) Neelam Chandraiah, 18-1-125 12) Vidya Bharathi (E) High School 24) Srirama Gurukulam

35. ASCI 19-23 Jan’04.Hyd EFFECTIVE SOLID WASTE MANAGEMENT • FEW STEPS TOWARDS EFFECTIVE SOLID WASTE MANAGEMENT • The house wives are recognised and praised for keeping their streets clean in slums and motivated to continue the same habit. Municipality taken 100% responsibility for clearing garbage from selected points. • To encourage housewives, gifts and rewards are given once in a year to keep their streets clean.

36. ASCI 19-23 Jan’04.Hyd EFFECTIVE SOLID WASTE MANAGEMENT • FEW STEPS TOWARDS EFFECTIVE SOLID WASTE MANAGEMENT • Inefficient bullock carts are dispensed with by encouraging Auto Trolleys by providing loan under SJSRY which has increased efficiency of disposal system. • Encouraged ill-fated women i.e. young widows and divorcees to form into a DWCUA group to take up sanitation as privatisation.

37. ASCI 19-23 Jan’04.Hyd EFFECTIVE SOLID WASTE MANAGEMENT • FEW STEPS TOWARDS EFFECTIVE SOLID WASTE MANAGEMENT • LITTER FREE ZONE: • Litter Free Zone is identified covering about 1200 houses, a pilot project is developed. • Rag Pickers are identified, trained for good living and good habits and provided tricycles with two compartments for collection of garbage from door to door. • House owners are provided with buckets in two colours one in Green for biodegradable and Blue for non-biodegradable with a chart and the garbage is separated by housewives at the collection point.

38. ASCI 19-23 Jan’04.Hyd EFFECTIVE SOLID WASTE MANAGEMENT • LITTER FREE ZONE: • The biodegradable waste is taken to compost yard. Rag pickers separate useful scrap and balance is dumped at change points which is lifted by Municipal Tractors for land filling. • Harmful garbage from Hospitals is separately collected and buried. • Since the pilot project is successful we proposed to implement the same throughout the town which shall cost about Rs.1.50 crores.

39. ASCI 19-23 Jan’04.Hyd EFFECTIVE SOLID WASTE MANAGEMENT • FEW STEPS TOWARDS EFFECTIVE SOLID WASTE MANAGEMENT • With the success in implementation of Litter Free Zone in part of the town, a proposal for 100 tricycles has been put for approval of DFID to cover the entire town under ‘Litter Free Zone’ and the same is approved.

40. ASCI 19-23 Jan’04.Hyd SEWAGE & LIQUID WASTE MANAGEMENT • We have provided about 3353 Nos. ILCS latrines, mostly outside thickly populated area where sewerage system is not economical. • Encouraged Community Sewer System with 40% public participation covered over 4000 families under 18 schemes. • Surveyed entire town to identify present system of latrines in the town by engaging unemployed graduates. • Notices have been served to all those who are directly leaving the sewage to open drain to immediately construct their own septic tank. • Processing application for loan to provide latrines to the entire population in the town at a cost of Rs.7.8 crores. And the same is approved by HUDCO

41. ASCI 19-23 Jan’04.Hyd

42. … Contd. ASCI 19-23 Jan’04.Hyd

43. ASCI 19-23 Jan’04.Hyd SEWAGE & LIQUID WASTE MANAGEMENT • UNDERGROUND DRAINAGE SYSTEM • With the participation of Public Sectors developing underground drainage system for thickly populated area at a cost of Rs.14.00 crores. • Government have developed a project under NRCP for treatment of Liquid effluent at a cost of Rs.12.00 crores. • We are insisting to convert the above scheme into gravity system. • Prepared proposals for re-use of treated effluents for irrigation and afforestation with an investment of Rs.1.50 crores. - with this there shall be zero discharge to River Godavari.

44. ASCI 19-23 Jan’04.Hyd THE TOTAL EXPENDITURE INVOLVED AND FUNDS TO BE MET FOR 100% SANITATION

45. ASCI 19-23 Jan’04.Hyd Cost Effectively Technology used at Ramagundam • Ferro Cement Drain • Ferro Cement Drain is developed as an innovative cost effective alternate for effective drainage of effluent • Advantages are - Work can be carried out during the flow of effluent - Cost effective, more than 40% saving - Durable, long life - Occupies less space - Replaceable - Due to high velocity, it is free from pig menace - Helps in quick construction

46. ASCI 19-23 Jan’04.Hyd OPTIMUM RETENTION OF RAIN WATER • A Committee is constituted with involvement of local public sectors, Retired Chief Engineers Irrigation Department, All Government departments connected with Irrigation works • To Study & Develop schemes to augment optimum rainwater • The committee shall recommend to share the works among Municipality, Public Sector and Govt. Agencies • Targeting to complete all works before next rainy season

47. ASCI 19-23 Jan’04.Hyd DEVELOPMENT OF GREENERY • To Cover greenery over entire area, targets are fixed to plant more than 3.00 Lakhs plants every year. • Parks are to be developed and handed over to Local Associations for maintenance. • Senior Citizens Park is developed and to be handed over to Senior Citizens Association.

48. ASCI 19-23 Jan’04.Hyd DEVELOPMENT OF GREENERY • Developed 2 DWCUA Schemes for developing Nurseries in Municipal Area which will give livelihood to 30 less fortunate women. • Develop 2 DWCUA Scheme for Developing Parks in Municipal Area which will give livelihood to 30 less fortunatewomen

49. ASCI 19-23 Jan’04.Hyd Steps for Water Supply Initiatives At Ramagundam Municipality

50. ASCI 19-23 Jan’04.Hyd WATER SUPPLY • Ramagundam Municipality has got the following facilities to serve 2.5 lakh population. • Infiltration Gallery with a capacity of 21 MLD. • Two stage pumping with 1000 KL Supply • 4 Reservoirs with a supplying capacity of 6000 KL • Distribution Main Network with a coverage of 31 km.