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PILOT ASSESSMENT STUDY ON TELECOM REGULATORY ENVIRONMENT. Sep 2004. By Sabina Fernando, Shan Manikkalingam, Amal Sanderatne. Pilot Assessment Study . Pilot Assessment Study on Telecom Regulatory Environment Test of the methodology suggested by the authors of the Sri Lanka case study
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PILOT ASSESSMENT STUDY ON TELECOM REGULATORY ENVIRONMENT Sep 2004 By Sabina Fernando, Shan Manikkalingam, Amal Sanderatne
Pilot Assessment Study • Pilot Assessment Study on Telecom Regulatory Environment • Test of the methodology suggested by the authors of the Sri Lanka case study • To assess the practical implications of carrying out such a study • To enable a broad based evaluation of the telecom regulatory environment (TRE)
DIMENSIONS • Evaluates the regulatory environment on the basis of five major dimensions • Dimensions modified version of the Reference Paper of the GATS Protocol. • Tariff regulation being important regulatory function substituted for universal service. • Independent regulator was also not considered on the basis that it was an overall measure and not a dimension. • Licensing was also renamed as market entry as were several other dimensions.
RESPONDENTS • As a demonstration chose a small select group. • Key stakeholders having both a direct and indirect interest • Banks, credit rating agencies, journalists, civil society representatives, academics, telecom operators and equipment manufacturers • Individuals were identified as representatives of these stakeholder groups but chose known contacts if there was an option. • Facilitated access to these stakeholders as LIRNEasia is new entity • Need to draw together a regional network of contacts who are able in turn to identify and facilitate the process of obtaining data.
COMMUNICATION • Personal contacts responded within deadlines reiterating importance of building regional networks. • Use of Fax and Email to deliver the Questionnaire • Repeated follow up calls
QUESTIONNAIRE DESIGN • Unique problem -10 year time period –removes current actors/corporate memory • Need to capture respondents mind and transport to period under assessment –hence in design of forms we provided brief history of each of the three periods under scrutiny • Need to reduce number of questions/pages and ensure that responding would occupy minimal time for “busy” people • Need for yearly assessments (ie assessments that focus on short time periods –enable better results as invariably within incidents/opinion within easy memory access
Example Form- Fixed Sector 2000-2002 1997-1999 2000-2002
Example Form- Mobile Sector 2000-2002
RESULTS • The number of responses was a little over 50%. • We have used a five point Lickert scale based on poor (equals 1), unsatisfactory (equals 2), neutral (equals 3), satisfactory (equals 4) and excellent (equals 5). • The respondent’s scores were aggregated and the results were averaged to arrive at the Lickert score for the assessment based on the Lickert scale.
KEY LESSONS AGAIN • Panel Study an important complement to expert opinion. • Panel Study captures multiplicity of views and diverse opinions • Response rate dramatically improves among known network of contacts • Questionnaire design is crucial: Need to be short and easy to fill out.
