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Shadow and Light of CONFLICT

Shadow and Light of CONFLICT. Can we do without conflict? How can we assist employers and employees in understanding and managing conflict in the workplace and turn it to their advantage? Kenny Mosime. Images of Conflict. Conflict in Elements of the earth is a permanent

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Shadow and Light of CONFLICT

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  1. Shadow and Light of CONFLICT Can we do without conflict? How can we assist employers and employees in understanding and managing conflict in the workplace and turn it to their advantage? Kenny Mosime

  2. Images of Conflict Conflict in Elements of the earth is a permanent phenomenon that has come throughout history Of existence and will continue till the end of time

  3. Images/Perceptions of Conflict Water: Floods Nurtures Fire : Conflagration Warmth Wind: Hurricane Ecological

  4. Presentation Dissatisfaction and Disagreement Disgruntlement and Discontent Rumblings and Grouses Complaints and Grievances Disputes and Challenges

  5. Images of Conflict “Conflict, after all, is like rainfall” - William L Ury

  6. Conflict: Is It a Result of Paradoxes? FREEDOMCONTROL INDIVIDUAL SOCIETY WEALTH CONSCIENCE UNEMPLOYMENT/ LABOUR LAW SLAVERY REGULLATION

  7. Manifestations of Conflict DISPUTES:Most visible evidence of conflict COMPETITION:Unhealthy can be ugly SABOTAGE:The underhand of a smile LOW MORALE:During transfers, restructuring, transformation and organizational changes SKILLS:Refusal to transfer skills

  8. Manifestations of Conflict

  9. Conflict and Dispute

  10. Traditional Individual Responses Complain Control Bicker Quash Advocate Disparage Attack Defend Demand Deny

  11. Traditional Organisational Responses Fight Flight • ARROGANCE: DENIAL: * Belittle your disputants * Ignore root causes “Everyone’s happy here” AVOIDANCE: ENGAGEMENT: “We are still investigating” * Fight on principle: * “Outspend them” * “Outgun them” * “Out-lawyer them” ACCOMMODATION: “Please take this and don’t make waves”

  12. P O W E R - P L A Y E NG A G E A V O I D Find weapons (strike,attack) SPIRAL OF CONFLICT Solution is in Reversal of the Spiral Find Scapegoat (avoid) Find the Law book (rights) Find common interest (reconcile) Reconcile/seek for mutual benefit

  13. Paradigm vs. Paradigm Ideal Management Attitude Interest: Mutual Benefit Power Rights Avoidance Current Management Attitude

  14. Factors that aggravate/Moderate Conflict: A Push to Power Failure

  15. Images of Conflict

  16. Images Of Conflict EAP Subordinates Children Bosses Spouses Office Home Work LIFE Management Responsibility Planning

  17. Images Of Conflict EAP Work LIFE

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