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The Organization’s Environment and Culture

The Organization’s Environment and Culture. Chapter 2 MGMT 370. The Organization’s Environment. Competitive Advantage General vs. Specific environment Stakeholders Value creation Uncertainty. The Customer-Driven Organization. Customer desires Customer relationship management

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The Organization’s Environment and Culture

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  1. The Organization’s Environment and Culture Chapter 2 MGMT 370

  2. The Organization’s Environment • Competitive Advantage • General vs. Specific environment • Stakeholders • Value creation • Uncertainty

  3. The Customer-Driven Organization • Customer desires • Customer relationship management • Supply chain management

  4. Organizational Culture • Strong Culture • Levels • Core values • Value-based management • Symbolic leadership

  5. Multicultural Organizations • Diversity • Multiculturalism • Subcultures • Ethnocentrism

  6. Protected Class Challenges • Glass ceiling • Biculturalism • Managing diversity • Affirmative Action • Assimilation • Valuing Differences

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