FaxPress Administrator Training FaxPress Email Gateway Installation & Configuration

1. A New Generation of Network Fax Servers for Business and Enterprise FaxPress Administrator TrainingFaxPress Email Gateway Installation & Configuration

2. A New Generation of Network Fax Servers for Business and Enterprise The purpose of this training is to provide our VARs/Partners education and knowledge of Castelle Network Fax Servers as well as the opportunity to have training of FaxPress installation and configuration.

3. Technical Support (6AM – 5PM PST) Phone: (408) 852-8080cstlsupport@captaris.com sdk@castelle.com Pre-Sales Support Darius Rike Phone: (408) 852-8016Fax: (408) 852-8116 dariusrike@captaris.com Support Contacts Darin McGinnes Phone: (408) 852-8065Fax: (408) 852-8165 darinmcginnes@captaris.com

4. Web Training Agenda FaxPress Add-On Products September 11, 2008 8AM – 9AM PT • Description of the FaxPress Email Gateway • Before you begin (requirements) • Installing and configuring the service • Installing the Exchange Connector • Demo – Generic SMTP • Demo – with Exchange Connector • Troubleshooting • Q&A

5. FaxPress Administrator Training • FaxPress Email Gateway

6. FaxPress Email Gateways allows users to send and receive faxes directly through email. Support for Exchange, Lotus Notes, GroupWise, and any SMTP compliant email environments. Makes sending faxes as simple as sending email with email attachments rendered into fax files. Can be configured for automatic inbound fax routing, or fax notification via email. Consists of 2 Windows services and a configuration utility. What is the Email Gateway? Email Gateways

7. Email Gateway with Generic SMTP – Use to integrate with SMTP Mail systems. Email Gateway with Exchange – Use to integrate with Exchange environments (Exchange SMTP or MAPI). Lotus Notes Gateway - For native integration with Lotus Notes . Outlook Direct - No Exchange Server Required (client side solution). What is the Email Gateway? Email Gateway Options

8. Email Gateway Overview

9. Need host machine to run Email Gateway. Account with Local Administrator rights to run the services. May create service account for email gateway services. Account must be granted to log in as a service – can be assigned via Local Security Policy. FaxPress client installed. All applications used for attachments installed. Login with same account used for the email gateway services. Launch applications at least once to properly register them. No other SMTP services running on machine. Mail Server Configuration varies depending on server. Before You Begin

10. Log in to machine as either local Administrator, Domain Admin, or Email Gateway service account. Install from FaxPress setup CD by selecting Email Integration under Add-on products. The installation process will prompt you for a user account name and password. Once service is installed, the configuration utility will be launched. Installing the Email Gateway

11. Configuring the Service Email Gateway Configurator

12. Configuration Tabs: Protocol FaxPress Fax to Email Email to Fax User Map Trace Tool Test Temporary Files Recommend to change Temporary Files and Trace file location to folder on root of logical drive. Configuring the Service

13. Allows users to easily send faxes through MS Office Outlook in Exchange environments. Send faxes from Outlook Address Book. (Use business fax entries in personal contacts.) Faxes manually addressed in “To:” field: [Fax:Name@Number]). For other SMTP environments: number@fax.yourdomain.com Fax addressed email is routed to the email gateway to process as an outgoing fax. Not used for incoming fax-to-email. Consists of a Windows service and connector property sheet in Exchange System Manager. (Snap-in utility for Exchange 2007.) Support for Exchange 5.5/2000/2003/2007. Exchange Connector

14. Login to Exchange server with Schema Admin rights. Install from FaxPress setup CD by selecting email integration under add-on products. The installation process will require you to specify an Email Gateway Machine (host name). Recommend to run Exchange connector as Local System Account. Can start service through Exchange System Manager or through Windows Services Snap-in. Installing the Exchange Connector

15. Configuring the Exchange Connector Exchange Connector

16. Options (host name of email gateway computer) Address Space (Fax and FaxPress) Delivery Restrictions Advanced Configuring the Exchange Connector Exchange Connector Properties

17. Email Gateway for Generic SMTP Email Gateway for Exchange Demonstration

18. One or both of the Email Gateway services does not start. Check service login credentials. Check for other SMTP service(s) running on machine. Outbound email-to-fax messages bounce back (Exchange Environments). Is Exchange Connector Installed/running? Check Exchange Connector trace on Exchange server (\Program Files\Castelle\FaxPress\FPCon\FPConDebug.log). Reboot Exchange Server. Troubleshooting Typical Scenarios

19. Outbound email-to-fax messages are not being faxed. Does FaxPress Work? Are Email Gateway services started? Is Email Gateway properly configured? Check Email Gateway outgoing trace log (emailtrace.txt). Check Exchange Connector trace on Exchange server (\Program Files\Castelle\FaxPress\FPCon\FPConDebug.log). Telnet test (telnet to Email Gateway from email server on port 25). Inbound faxes are not being received in email Does FaxPress Work? Are Email Gateway services started? Is Email Gateway properly configured? Check Email Gateway incoming trace log (noticetrace.txt). Telnet test (telnet to email server from Email Gateway on port 25). Troubleshooting Typical Scenarios

20. Telnet test (I.E. >Telnet IP_Address 25) Troubleshooting

21. Run Email Gateway services in console mode for debugging. Run noticegate and emailgate with “–c” switch Troubleshooting

22. FaxPress Q&A

23. The End