Ten Point Program ( Key Performance Indices )

1. Ten Point Program ( Key Performance Indices ) Vijay L Sonavane Executive Director (Dist,CP ) , MSEDCL

2. If you can dream it, you can do it -- Walt Disney

3. On 6th June 2005 MSPGCL MSETCL MSEB MSEDCL MSEBHCL MSEB Heritage : 20th June 1960 to 5th June 2005 • Electrification of State (3.08 Lakh Sq. Km.) • Industrialisation / Green Revolution • Urban / Rural Maharashtra Development • 30/62.5/120/140/200/210/500 MW sets. • 132/220/400 kV & +/-500 kV HVDC.

4. Problems of Maharashtra Power Sector • Demand Supply Gap of 3500 to 4000 MW • High T&D Loss – 35.2% (04-05) • Low Collection Efficiency – 90.03% • Inability to Upgrade T&D Infrastructure • Pending applications for connections • Loss making Entity (Rs.1500Cr.) • Poor consumer services • No 13 SEB

5. You should know this • Cost of fuel for Generation: 103 ps/unit • Cost of Power Purchase: 198 ps/unit • Weighted AVG: 130 ps/unit • Cost of fixed charges: 86 ps/unit (Estt.,A&G,O&M,Int.,Dep.) • Total Cost @EHV : 216 ps/unit • Losses 35.28 % Cost = 216 / 0.6472 = 333 ps/unit • Cost of T&D losses = 333 – 216 = 117 ps/unit

6. Delhi Reforms (NDPL) • Transformer failures reduced from 272 to 248 in NDPL and from 513 to 259 in BRPL • Consumer complaints / day reduced from 4000 to 2500 • Distribution capacity addition 80 MVA / 350 MVA / 490 MVA in FY 03 / 04 / 05

7. Vision without action is merely a dream Action without vision merely passes time Vision with action can change the Organisation

8. MSEDCL’S MISSION STATEMENT • We, as a professional company, rededicate ourselves to serve all our customers by extending reliable and quality power supply at reasonable and competitive tariffs so as to boost agricultural, industrial and overall economic development of Maharashtra. • We commit to Honesty, Integrity and Transparency in actions to achieve higher standards of Consumer Satisfaction. • We aim at achieving technological excellence and financial turnaround for the overall benefit of the customers.

9. MSEDCL’SMISSION STATEMENT cont…. • We will strive hard for system improvement and stress upon preventive maintenance. • We will ruthlessly curb the theft of electricity. • We will encourage and support energy savings activities and Demand Side Management thereby optimizing the use of electricity. • We will fulfill our commitment to society by improving quality of life.

10. Tariffs • Generation Tariffs : Rs.1.36 / unit • Transmission Tariffs : 19 paise / unit transmitted • MSEDCL purchases • 4000 MUs from MSPGCL (Rs. 544 Cr) • 1700 MUs (Rs. 357 Cr) from outside • Transmission charges for 5700 MUs (Rs. 108 Cr) • MSEDCL will have to pay Rs. 1009 Cr. / month • Our revenue should go beyond Rs. 1300 Cr / month

11. Capacity Addition Program

12. T & D Infrastructure Upgradation • MSETCL work plan of Rs.4940 Crs. 65 S/stns,3800 Ckt. km line, 11500 MVA transmission capacity,850 MVAR Capacitors (2009-10) • PGCIL plan of Rs.4400 Crs. upto 2009-10 • MSEDCL work plan of Rs.11424 Crs,836 nos. of 33/ 11kV S/stns. 76753 DTCs by 2009-10 • CPSU power purchase agreements of 2036 MW • Ghatghar 250 MW to start in Oct-2006 • Long tern power purchase proposal of 4000 MW under process

13. “Whatever you do, may be insignificant, but it is very important that you do it” - Mahatma Gandhi

14. Major transactions between Consumer and MSEDCL • Before supply • Connection (supply and meter) • Estimation charges (connection charges/deposits) • Execution of works • Regular • Meter reading • Bill • Consumer care center • Occasional • Outage • Voltage complaint • Meter problem • High bill complaint • Responding to letters • Execution of works (Maintenance)

15. Service Quality • Important to consumers • Controllable by utilities. • Measurable by regulators. Key Performance Index (KPI) should be: • Quantified (measurable) not qualitative • Objective (not subjective) independent of persons • Time and Resource bound (Days/money/people/equipment etc) • KPIs to be monitored by field offices • KKPIs to be monitored by Head Office (key KPIs)

16. 1 - Ensuring Reliable & Quality Power Supply Programs Preventive Maintenance: • Identification of problems feeders in each sub-division • Pre-mansoon Work (Tree cutting) • Repair: loose / long span • Arrange repairs and preventive maintenance during planned Load shedding • DTC maintenance – Oil level checking • Reduce loading on DTCs /Install new DTCs ( 100% Diversity) • Action plan for prevention of DTC failure & quick replacement of DTCs,Monitoring through DSS control room • Reduce length of LT line / HT:LT ratio • Capacitor Maintenance Renovation & Modernisation Schemes for: • Breakers, CTs, Capacitors,HT,LT lines ,indoor to Outdoor S/stn equipments

17. KKPIs • CAIDI: Consumer Average Interruption Duration Index • SAIFI : System Average Interruption Frequency Index • SAIDI: System Average Interruption Duration Index • Number of Interruptions per 100 Ckt Km of 11kV Line • Percentage DTC failure

18. System Average Interruption Duration Index. (SAIDI) • Indicates how long during the year energy is not supplied • (Average per Consumer) • By dividing sum of all sustained consumer interruption durations by total No. of consumers ( ri Ni/ Nt) • System Average Interruption Frequency Index (SAIFI) • indicates how many times in a year energy is not supplied (ENS) • By dividing Total No. of all sustained consumer interruption durations by total No. of consumers (Ni/ Nt) • Consumer Average Interruption Duration Index (CAIDI) • Indicates average time of interruption • By dividing sum of all sustained consumer interruption durations by total No. of interrupted consumers ( riNi / Ni) • SAIDI : Duration of outage • SAIFI : Frequency of outage • CAIDI : Consumer Interruption average time SAIDI=SAIFI*CAIDI

19. 2 - PROACTIVE DISTRIBUTION NETWORK PLANNING Programs: • S/Dn. wise information about Load Profile & Demand growth • Load forecasting for next five years • S/Dn wise Infrastructure up gradation plan. • Circlewise viable financing plan. • Monitoring system for construction work plan & financial plan KKPI Project implementation w.r.t. construction work plan & financial plan

20. 3 - Consumer Grievances Redressal System Programs: • Complaint book at G.P./ S/Dn. / Section Office & J.M./ J.E. to visit these offices and redress complaints • CFC at 50 S/Dns. to be expanded to 500 S/Dns. Consumers have Single Window Grievance Solving facility for • For new connection /change of name in time • Billing complaint/other complaintsbe resolved in specified time • Call centers to be established in all major towns, Municipal Corporations KKPI • Pending RCI Consumer’s Connections

21. 4 - DISTRIBUTION LOSS REDUCTION Programs : • Energy accounting of all levels • DTC metering / 100 % consumer metering • Theft cases including abetment • HVDS • Alternate meter reading by outsource agency • Mini franchisee scheme • NSC information (in time) to IT • Monitoring of temporary connection to builders / commercial establishments • DRUM Project (10 Divisions )

22. KKPIs • DTC wise/ S/Dn.wise loss reduction • No. of theft cases detected /FIR Lodged

23. 5 - IMPROVEMENT IN COLLECTION EFFICIENCY Programs • Elimination of average/abnormal bill • Timely feeding of NSC report and first bill issue • Monitoring of consumers to whom installments are granted • Collection as per target • 100% disconnection above Rs 5000/- arrears • Reduction of live arrears / P.D. arrears • Early disposal of B-80 Cases • Spot billing • Action on PD consumers declared live/verification & police cases • ATM Cash Collection Centers • e-payment / drop boxes

24. KKPIs • Collection efficiency • Normal billing percentage • PD arrears reduction • Cases pending for disconnection with arrears above Rs.5000/-

25. 6 - Profit Center Programs • Allocation of budget to circle • Monitoring income and expense vis-a vis budget • Analysing variation in income/expenditure • Quarterly review of profit center • Comparing distribution losses with respect to targets KKPI Profit Rs (Qtrly)

26. 7 - Using technical advances and computerisation for improving efficiency/accountability/customer satisfaction Programs • Implementation of MIS,DA,AMR • e-billing , online payment , SEVAK ATM, Bill junction /Bill desk • e-tendering • GIS network mapping

27. 8 - Improved services to AG consumers Programs • Reduce pending Ag connections (Krishi Vikas & paid pending) • DTC failure rate reduction by routine maintenance of DTC during LS period • Timely Ag NSC report to IT KKPI • Pending AG connections

28. 9 - Improvement in working conditions of employees Programs • Compulsory use of safety T&P (Earthing,Zoola,Hand gloves,Insulated pliers) • Reduction in No. of accidents ( Fatal/Non-fatal) • Timely payment of TA bill / Advances / CPF / Gratuity / Dues / Increments etc. • Work culture / boosting employee moral by motivation • Honesty/Integrity/Hardwork to be rewarded • Special training programs to improve costumer services & tech capabilities • Mobile training program • Regular communication with employees :Varta • Uniform for all employees KKPIs No of electrical accidents employees/outsiders Training of employees (Nos & mandays) Reduction in employees grievances

29. 10 - DSM and Load Management Programs • Single phasing scheme:10000 Villages • Special feeders for Gaothans :10000 Villages • Akshay Prakash Yojna:500+ Villages • Reactive Power Management through Capacitors:3898 MVAR • Energy Saving Scheme for R/C/I/Public Lighting (CFL) • Load Sharing Concept KKPI Nos. of Akshay Prakash villages

30. Thank You