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LibQUAL+ Process Overview

LibQUAL+ Process Overview. Selena Killick Association of Research Libraries. Introduction to LibQUAL+ Workshop University of Westminster, London 21st January 2008. old.libqual.org. Preparing for the Survey Implementation. Why is Your Library Participating in LibQUAL+® ?.

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LibQUAL+ Process Overview

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  1. LibQUAL+ Process Overview Selena Killick Association of Research Libraries Introduction to LibQUAL+ Workshop University of Westminster, London 21st January 2008 old.libqual.org

  2. Preparing for the Survey Implementation old.libqual.org

  3. Why is Your Library Participating in LibQUAL+® ? • Institutional goals: • what do you want to get out of the survey? • Survey requirements: • people, supplies, technology old.libqual.org

  4. Get Permission from your Institutional Review Board • Local group that approves human subject research • May also be called • Committee for Human Subject Research • Committee for the Protection of Human Subjects • Not all institutions need to obtain permission old.libqual.org

  5. Get Permission from yourInstitutional Review Board • If permission is required: • Seek well in advance of survey • Supply a copy of the survey, if requested • Inform them that results will be shared among participants • No need to inform LibQUAL+® of decision old.libqual.org

  6. Determine Whom to Survey • Random sample • or • Entire population old.libqual.org

  7. If You Sample… • Recommendations: • At least 1,200 random email addresses for each user group • Separate sample groups for undergraduates, graduates, faculty, and staff • Think about survey fatigue if you want to repeat the survey regularly • Keep notes on your methodology as you will be asked to describe it in the Post Hoc Questionnaire old.libqual.org

  8. If You Survey the Entire Population…. • Recommendations: • Think about survey fatigue if you want to repeat the survey regularly • Keep notes on your methodology as you will be asked to describe it in the Post Hoc Questionnaire old.libqual.org

  9. Obtain Email Addresses • Typical sources include: • Campus computing office • Campus administrative records office • Library patron database old.libqual.org

  10. Marketing Your Survey • Place ads in campus newspaper • Write article for library newsletter • Post flyers around campus • Present at faculty meetings & student orientations • Create a survey Web site and feature on library’s home page • Take the survey to where users are: dining halls, study rooms, dorms old.libqual.org

  11. Become Familiar with LibQUAL+® Resources • Management Center • http://www.libqual.org/Manage/index.cfm • LibQUAL+® Procedures Manual • http://www.libqual.org/Manual/index.cfm • Updated Version – September 2006 • Much more detail • Discussion list • LIBQUAL-L@listserv.tamu.edu old.libqual.org

  12. The LibQUAL+® Management Center old.libqual.org

  13. The Survey Process: Initial Steps old.libqual.org

  14. Survey Process: Manage Your Survey Eight Sections: • Preferences • Customization • Preview • Representativeness • Monitor Survey Progress • Incentive Winners • Post Hoc • Evaluation *Sections must be completed in order old.libqual.org

  15. Preferences Fields marked with * are required old.libqual.org

  16. Customisation: Optional/Local Questions old.libqual.org

  17. Customisation: Disciplines • Results notebooks summarise findings by user group and provide a chart for both standard and custom disciplines • Standard disciplines (based on your institution type, i.e., College/University) • Customised disciplines • Recommend no more than 16 disciplines, if possible old.libqual.org

  18. The Standard Disciplines – UK College/University • Agriculture and Related Subjects • Architecture, Building & Planning • Biological Sciences • Business • Business & Administrative Studies • Combined Studies • Computer Science • Creative Art & Design • Education • Engineering & Technology • Humanities • Languages • Law • Librarianship & Information Science • Mathematical Science • Medicine & Dentistry • Other • Physical Sciences • Social, Economic, & Political Studies • Subjects allied to Medicine • Veterinary Science old.libqual.org

  19. Customised Disciplines • Tailor your disciplines to suit your institution • Map them back to the standard disciplines to aid benchmarking • Cautions: • Need to provide representativeness data for your customised disciplines • Too many choices present challenges to users, difficult to navigate on screen old.libqual.org

  20. Example • Agriculture and Related Subjects • Architecture, Building & Planning • Biological Sciences • Business = Business & Management • Business & Administrative Studies • Combined Studies • Computer Science • Creative Art & Design • Education • Engineering & Technology • Humanities • Languages • Law • Librarianship & Information Science • Mathematical Science = Maths • Medicine & Dentistry = Health • Other • Physical Sciences • Social, Economic, & Political Studies • Subjects allied to Medicine • Veterinary Science Aerospace Engineering Civil Engineering Electrical Engineering Mechanical Engineering old.libqual.org

  21. Example – Customised List • Business & Management • Combined Studies • Computer Science • Aerospace Engineering • Civil Engineering • Electrical Engineering • Mechanical Engineering • Maths • Health • Other old.libqual.org

  22. Standard Disciplines: An Academic Library old.libqual.org

  23. Customized Disciplines: An Academic Library old.libqual.org

  24. The library you use most often. Customisation: Branch Libraries old.libqual.org

  25. Approving and Running Your Survey old.libqual.org

  26. Preview Complete at least one full run of your preview survey Test in different settings, using different platforms and Web browsers Get library staff involved in testing Approved Can no longer make changes Live survey URL will appear at the top of the “Manage Your Survey” page marked as Survey URL Previewing and ApprovingYour Survey old.libqual.org

  27. Distributing • Once you have your URL you can send out invitations via email to complete the survey • Can be done in own time • Recommend you run Library staff training before your invitations go out if possible • Ideal way to capture Library Staff views old.libqual.org

  28. Sending Reminders • 3-5 reminders to sample populations • Thank respondents who have completed the survey • Boost up marketing efforts around campus • More fliers, table tents, ads in campus newspaper • Get professors and other staff involved • Increase number or types of incentives • Examples of marketing and downloadable logos are available on the LibQUAL+ Web site. old.libqual.org

  29. Reviewing Comments • About one-half of users include comments on their survey • Download via the Monitor Survey Progress page (Excel file or text file) • http://old.libqual.org/Manage/Results/Comments/index.cfm old.libqual.org

  30. Completing Your Representativeness Questionnaire • Determines how your institutional profile compares to your survey data • Requires the following information: • Number of individuals per user group • Number of individuals within each discipline • Number of males and females • Library Statistics (SCONUL Data) • Volumes added during the year – Gross/Total • Total number of current serials received (including electronic serials) • Total library expenditures (in U.S. dollars) • Personnel – professional staff, full-time equivalent (FTE) • Personnel – support staff, full-time equivalent (FTE) • Must be complete BEFORE closing survey old.libqual.org

  31. Completing Your Representativeness Questionnaire Representativeness Completed Representativeness NOT Completed old.libqual.org

  32. Closing Your Survey • We recommend a survey run of a minimum of three weeks • Once you close your survey: • Retrieve list of incentive winners • Fill out Post Hoc and Evaluation Questionnaires old.libqual.org

  33. Post Hoc Questionnaire Information about your survey Sample size Number of e-mails sent Number of invalid e-mail addresses Incentives offered Marketing techniques Etc. Evaluation Questionnaire Feedback about your LibQUAL+® experience All survey liaisons and assistants are encouraged to complete this questionnaire Completing Post Hoc and Evaluation Questionnaires old.libqual.org

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