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“To achieve our mission, how must our people learn, communicate, and work together?”

Strategy Map. MISSION / VISION / GOALS. “If we succeed, how will we look to our financial partners”. “To achieve our mission, how must we look to our customers (stakeholders)?”. Purpose. “To satisfy our customers, financial partners, and mission, what processes must we excel at?”.

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“To achieve our mission, how must our people learn, communicate, and work together?”

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  1. Strategy Map MISSION / VISION / GOALS “If we succeed, how will we look to our financial partners” “To achieve our mission, how must we look to our customers (stakeholders)?” Purpose “To satisfy our customers, financial partners, and mission, what processes must we excel at?” Process People Enablers “To achieve our mission, how must our people learn, communicate, and work together?”

  2. Process Definition - Wikipedia • A business process or business method is a collection of interrelated tasks, which accomplish a particular goal. • There are three types of business processes: • Management processes, the processes that govern the operation of a system. Typical management processes include "Corporate Governance" and "Strategic Management". • Operational processes, processes that constitute the core business and create the primary value stream. Typical operational processes are Purchasing, Manufacturing, Marketing, and Sales. • Supporting processes, which support the core processes. Examples include Accounting, Recruitment, IT-support.

  3. It is a system that empowers everyone in the organization to highlight and eliminate waste, variation and work imbalance in every facet of the company. Lean/Six Sigma aims to integrate all aspects of the business to produce a perfect quality product and deliver it on time, every time, at the lowest cost. QDC – Quality, Delivery, Cost What is Lean/Six Sigma?

  4. Process Improvement - DMAIC

  5. DEFINE MEASURE ANALYZE IMPROVE CONTROL Lean Sigma (DMAIC) Process Improvement Methodology D Define in numerical terms the problems or opportunities M Map As–Is Process Measure the current levels of performance A Analyse and determine the root cause of the problem. Map the To-Be Process I Develop and Implement Improvement Actions C Control the new process to ensure continued better performance

  6. Leading Change Plan

  7. Objectives / Measures / Initiatives (O / M / I)

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