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Telephone Training

Telephone Training. For Coral 9 Systems With PRI Services Presented by Education Technology Services. Table of Contents. Receiving Calls. Conference Calls. Speaker. Internal Calls. Outside Calls. Mute. Hold. Volume Button. Transfer. Programming Speed Dials. Ending Calls.

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Telephone Training

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  1. Telephone Training For Coral 9 Systems With PRI Services Presented by Education Technology Services V1.1 12/13/99

  2. Table of Contents Receiving Calls Conference Calls Speaker Internal Calls Outside Calls Mute Hold Volume Button Transfer Programming Speed Dials Ending Calls Last # Redial Call Pickup Further Assistance V1.1 12/13/99

  3. Back to Table of Contents Receiving Calls • To answer a call • Pick up the handset • Or…press the spkr button • Or…press a flashing line button • To answer a call if you are using a headset • Press the spkr button • Or… press a flashing line button V1.1 12/13/99

  4. Back to Table of Contents Internal Calls • To place an internal extension call • Pick up handset and dial the three or four digit extension number • Or… just dial the extension number from your digital set - you will be on your speakerphone • Or…press a pre-programmed speed dial button V1.1 12/13/99

  5. Back to Table of Contents Outside Calls • To make a call within SBBC system • Press outdial button • Dial five digit telephone number • To make a local call outside SBBC system • Press outdial button • Dial 9 + seven digit telephone number V1.1 12/13/99

  6. Back to Table of Contents Outside Calls (cont.) • To make a long-distance call* • Press outdial button • Dial 9 + 1 + area code + seven digit telephone number • To use SUNCOM • Press outdial button • Dial *89 + area code + seven digit telephone number *Providing long-distancecalls are allowed on set V1.1 12/13/99

  7. Back to Table of Contents Outside Calls (cont.) • To make an international call* • Press outdial button • Dial 9 + 011(international access code) + country code + city code + local telephone number *Providing long-distancecalls are allowed on set V1.1 12/13/99

  8. Back to Table of Contents Hold • To put a call on hold • Press the Hold button • To retrieve your held call • Press the Hold button • Or… press the flashing line button V1.1 12/13/99

  9. Back to Table of Contents Unannounced Transfer • To transfer a call to an extension • Press the Xfer/Conf button • Dial the extension number where the call is to be transferred • Or…press the pre-programmed speed dial button • Hang up V1.1 12/13/99

  10. Back to Table of Contents Announced Transfer • To transfer a call to an extension • Press the Xfer/Conf button • Dial the extension number where the call is to be transferred • Or…press the pre-programmed speed dial button • Wait until the call is answered, announce the call • Hang up V1.1 12/13/99

  11. Back to Table of Contents Transfer to Outside Line • To transfer a call to an outside line • Press the Xfer/Conf button • Press Outdial, and the telephone number where the call is to be transferred • Or…press the pre-programmed speed dial button • Wait until the call is answered, announce the call • Hang up V1.1 12/13/99

  12. Back to Table of Contents Transfer (cont.) • To retrieve a call that you have attempted to transfer • Press the Xfer button. This will disconnect the ringing phone and reconnect you with your outside caller V1.1 12/13/99

  13. Back to Table of Contents Ending Calls • Replace handset in cradle • Or…press lighted spkr button (light will go off and call will be disconnected) V1.1 12/13/99

  14. Back to Table of Contents Pickup • To pick up a call within your call pickup group • Lift handset or press intercom button • Press the Pickup button • To pick up a call outside your pickup group • Lift handset or press intercom button • Press 77 and the extension number of the ringing phone you want to pick up V1.1 12/13/99

  15. Back to Table of Contents Three Way Conference Call • Establish a call • Press the Xfer/Conf button • Dial the extension or outside number you want to bring into the conference • Wait for an answer • Press the Xfer button again V1.1 12/13/99

  16. Back to Table of Contents Using the Speaker • For hands-free conversation • Dial without lifting the handset • When switching from speaker to handset • Lift handset (speaker light will go off) • When switching from handset to speaker • Put caller on hold • Replace handset in cradle • Press flashing hold button or line key (speaker will activate) V1.1 12/13/99

  17. Back to Table of Contents Mute (When using speakerphone) When activated, Mute will prevent the other party from hearing your side of the conversation over the speaker. • To mute the microphone on your telephone • Press the mute button (light will go on) • To return to two-way conversation • Press the mute button (light will go off) V1.1 12/13/99

  18. Back to Table of Contents Volume Up/Down Button • Speaker volume • Press spkr button • Depress the volume up or down button (toggle above the word “Coral” on your phone) • Handset volume • Pick up handset • Depress the volume up or down button V1.1 12/13/99

  19. Back to Table of Contents Volume Up/Down Button • Ring Volume, Cadence, and Type • Dial #136 • To change ring volume • Depress the volume up or down button • Dial 1 to toggle the choice to ring cadence • Depress the volume up or down button • Dial 2 to toggle the choice to ring type • Depress the volume up or down button • Press spkr button to set ring V1.1 12/13/99

  20. Back to Table of Contents Programming Speed Dials • Dial the program code #139 • Press the selected button to program • Dial the extension number or phone number* to be programmed • Press the selected button again • Hang up by pressing spkr button *If SBBC number, dial one 9 and then the phone number If outside number, dial two 9s and then the phone number V1.1 12/13/99

  21. Back to Table of Contents Last Number Redial • To activate Last Number Redial • Press the “*” on the dial pad Note: This is for outside calls only V1.1 12/13/99

  22. Back to Table of Contents For Further Assistance • Go to http://web/sds/telephone • Dial 9xx/PRI • Tel Tips • Telephone Techniques • Troubleshooting • Contact the ETS Help Desk at 765-6352 V1.1 12/13/99

  23. Back to Table of Contents Administrative Specialized Features V1.1 12/13/99

  24. Back to Table of Contents Page Queue (Page Q) Page Q allows a call to be picked up at any other extension without transferring to that particular extension. • Putting a call into Page Q • Press Xfer button and then dial an assigned call park number • Or…press a pre-programmed Page Q button • Contact called party on radio and tell them they have a call V1.1 12/13/99

  25. Back to Table of Contents Page Queue (Page Q) • Retrieving a call put into Page Q • From any phone, dial your assigned Page Q number V1.1 12/13/99

  26. Back to Table of Contents Camp On/Call Back Camp On notifies you when a busy extension becomes available by ringing back your extension • To Camp On to a busy extension • Press pre-programmed Camp On button Or…dial Camp On code of #176 • Dial Station # • Hang up V1.1 12/13/99

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