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ICT Projects in Government

ICT Projects in Government. Eng. Nevine Gamal Projects Manager Ministry of State for Administrative Development ngamal@ad.gov.eg. Public Administration. 670+ Administrative entities (+branches) 5.7 Million Public Servants/Asst.: 2.2 Clerks/operators/… Help: 0.92M

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ICT Projects in Government

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  1. ICT Projects in Government Eng. Nevine Gamal Projects Manager Ministry of State for Administrative Development ngamal@ad.gov.eg

  2. Public Administration • 670+ Administrative entities (+branches) • 5.7 Million • Public Servants/Asst.: 2.2 • Clerks/operators/… • Help: 0.92M • Office boys/ Electricians/Plumbers/… • Gov. Employed: 1.57M • Teachers/ Doctors/… • Special: 1M • Academia/Judiciary/…

  3. UN Pan Index

  4. Public Administration Reform • Organizational restructuring • Human capacity building • e-Government

  5. e-Government Program Components • Infrastructure • Enterprise Resource Planning • National Databases • Services

  6. eGov: Infrastructure • Legislation • Standards • Certificate Authorities • Root • Retail • Government • eGov Portal and Gateway Infrastructure

  7. Enterprise Resource Planning • E-Procurement Portal • GRP modules (HR, Payroll, Procurement, Inventory, Accounting and Budgeting). • Deployment of Accounting systems in (~16,000 units) • E-Inventory Project. • E-Archiving • Medical Archive system. • Court Session Automation.

  8. National DataBases • National ID (early 1980's + new smart) • Health record/Health insurance • Real Estate. • Subsidy/Family database and cards

  9. e-Services

  10. www.misr.gov.eg www.egypt.gov.eg www.bawaba.gov.eg

  11. Bawaba V2

  12. Online Services (80+) • Traffic Service: Car License Renewal • Taxation Services: Registering, declaration forms • Tanseeq service: Enrollment to public universities • Civil Service Organization: National ID, Family Status Birth/Death/Marriage/Divorce Certificates, • Electricity Service: Invoice and Usage info • Telecom Egypt e-Bill: Bill payment • Students Dorms Service: Application • Tourism Police: Complaints • Export Information Service: Exporting Information including Customs, Shipments, vessels, etc…

  13. Online Services (ctd) • Egyptian Libraries consultation • Train Ticketing • Regional Buses Ticketing • Opera House Ticketing • … • And many others…

  14. Citizen Relationship(CRM-Complaint) • Via: • Call Center via fixed phone (19468 or 19GOV) • Email • Fax • 15 entities (central/separate) • PM office • eGovernment Portal (Bawaba) • Ministry of Interior • Water Companies • …

  15. Business Services • Large account Electricity billing • QIZcompanies enrollment • Investment Information Portal • Business Portal. • E-Procurement Portal.

  16. Local Administration Services • Single window model in municipal offices (e-Alexandria, Red Sea, Suez, Greater Cairo, …) providing multiple services: • Building permits • Commercial licenses for shops • Street Advertisements • Street works permits • Low cost houses • Habitation taxes • Others…

  17. Implementation Mechanisms • Outsourcing to Private sector • PPP (financed by Private) • Alliances with Major international Vendor: • Microsoft • Oracle • IBM • HP

  18. Challenges • Low ICT penetration • Computer illiteracy • High Illiteracy rate • Cash society/low plastic money penetration • Unadapted legislative environment • Limited automation in Public administration • Inefficient/ill defined Business Processes • Limited enthusiasm of staff/high management • Limited budget • Lack of expertise • Corruption

  19. Impact • Limited utilization (<1%) • Limited public/professional awareness

  20. Immediate Plans • Increase of e-services utilization: • Awareness campaign targeting mainly youth • Availing additional access channels • Telephone (call centers/IVR), community service centers, … • Roll out of successful pilots

  21. Challenges • Low level of automation in government • Low computer and internet literacy/penetration • Highly cash society • High illiteracy rate • Exaggerated security issues • Rigid financial systems • Only paper documents accepted

  22. Thank you …hkadi@ad.gov.eg

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