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Leveraging ICT in Local Government

Leveraging ICT in Local Government. Tanmoy Chakrabarty Vice-President & Global Head Government Industry Solutions Unit Tata Consultancy Services Limited tanmoy.chakrabarty@tcs.com. Agenda. ICT – A highly leveragble tool for service delivery ICT Role in Efficient Governance

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Leveraging ICT in Local Government

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  1. Leveraging ICT in Local Government TanmoyChakrabarty Vice-President & Global Head Government Industry Solutions Unit Tata Consultancy Services Limited tanmoy.chakrabarty@tcs.com

  2. Agenda • ICT – A highly leveragble tool for service delivery • ICT Role in Efficient Governance • Transition to citizen centricity • ICT in Social & Economic Development • ICT in Health Management • ICT in Environment Management • A Case of Kolkata Municipal Corporation , India • Program Management with ICT

  3. What Should ICT Deliver for Local Government

  4. ICT - A Powerful Tool

  5. ICT Role in Efficient Governance • Re-engineering of all Government Process • Human Resource Capacity Building • Efficient Service Delivery to citizens • Monitoring & Evaluation • Infrastructure Development • Program Management • Management & Policy Formulation

  6. Paper based processes Fully integrated workflow Lack of Data Integration ICT Enabled, Customer- centric approach Customer Centricity Online Bill Payment Customer Service System Online viewing of status Online Bill Payment Partly Automated Legacy Centered around standalone IT Applications Robust e-governance model Grievance mgmt system Customer self service kiosks Departmental sites Paper based processes Manual Paper Based Processes Departmental Sites Low data integration Paperless processes Mobile Alert System 6

  7. ICT in Social Development • Social Development • Data Creation and Analysis • Various Social Groups and Distribution in the city (Spatial Analysis) • Social Indicators such as Birth Rate, Infant Mortality Rate etc. • Security and Crime Analysis • Program Management for weaker social groups Social Health https://data.sfgov.org/Public-Safety/Map-Crime-Incidents-Previous-Month/gxxq-x39z

  8. ICT for Economic Development

  9. ICT for Health Management • Hospital Information Management System • Epidemics / Disease Control • Health facilities analysis • Telemedicine • Ambulance Tracking • Remote Patient Care Source; www.directionsmag.com

  10. Transportation Management Traffic Control / Management Pollution Control / Management Water / Air quality Management Solid Waste / Wastewater Management ICT in Environment Management Source; www.ci.wilsonville.or.us

  11. Case Study :Kolkata Municipal Corporation - India “Enterprise Transformation”

  12. Project Backdrop Serving the 3rd largest city in India, KMC serves more than 4.5 million static and another 6 million floating population daily across an area of 187.33 sq. km. • True to its vision, KMC exists to: • Manage and build civic infrastructure • Administer efficient and transparent municipal services • Provide better living conditions to the citizens • Project Background • A $370M Kolkata Environmental Improvement Project (KEIP) • Under KEIP, KMC is undertaking several infrastructure development activities targeted at the deficient areas in Kolkata • Capacity Building Program (CBP) is one of the 5 components of KEIP • DFID provided £ 28.3 M over 6 years for improving the overall efficiency of KMC

  13. ULB Services & Functions Urban Local Bodies Suite : TCS Framework In Person Registration Birth/Death Marriage Domicile Crematory Booking Education G2C Citizen Library Health Ambulance Fire Transport Vehicle Tax Slum Retaliation Business Post Self Employment Training Land Acquisition Property Card Building Plan BU Permission Property Tax Possible Interaction Channels Rent & Lease Water Supply Sewerage Solid Waste RTI Grievance SMS G2B Auction Ads & Hoardings Vendor Registration Tendering Shops & Est. Parking Kiosk E-mail Web-site Property Sale Food License Health License Hawker License Valuation Booking of Hall User Profile Repository Content Repository Services Data Web Services/API G2G ULB Specific Modules HRMS Modules Web Services /API ULB 1 Civic Center Management Town Planning Procurement Infrastructure Management Recruitment Payroll & Pension Legacy System Education Management Hospital Management Transport Management Contract Management Promotion Service Book ULB 2 ESS Auction Taxation Planning & Budget Finance & Accounting Intranet Transfer … ULB Users Workflow Management Security Access Control Document Management Knowledge Management ….. Dashboard / MIS File Management Audit Trail Collaboration ULB n Case Repository Applications Employee Profile Repository Document Repository Org Model Workflow - 14 -

  14. Stakeholders Municipal Framework MIS Municipal Data Bank GIS Municipal Transaction Processing System (MTPS) Financial Revenue Civic Services Back Office Assets H.R. Poverty Inventory Accounts Treasury Auditing Budgeting Bank Reconciliation Property Tax Bldg. Fees Trade licensee Water Chg. Drainage Obs. Leased Prop. Mkt. Stallage Adv/Car Parking Amusement Tax User Charges Solid Waste Health Education Engineering Water Supply Sewerage & Drainage Planning & Designing Lighting & Electricity Proj & Dev Parks/Garden Roads Town Planning Heritage Bldg Bldg Sanction IT GIS Law Secretary Press/IPR Vigilance/ Corruption Control Estate Other Assets Plant & Machinery HR DB Payroll PF Pensions Poverty DB Bustee Services Programs Schemes Procure Stores Supply Contract

  15. Highlights Fully integrated  Interface between Depts. Avoids Data Redundancy Minimises revenue leakage Proper revenue accounting  MIS Reports TCS value adds: Fact based decision making Alert based exceptions Revenue Management Accounting Drainage Building Assessee Master Assessment Occupancy Certificate Advertisement Water Charges Assessee Master Water Supply Amusement List of Connections License License Register List of Shops List of Food Shops Health Market

  16. Financial Management Revenue Management Inventory Management Poverty Management H R Management Asset Management Back office Management Civic Services Management System Highlights Faster / Cost effective civic service management  Improved information sharing and control  Better credibility and reliability of information to citizens Water Supply Solid Waste Management Sewerage & Drainage Health Services Lighting & Electricity Planning & Design Engineering Birth & Death Registration Roads Projects & Development Parks & Gardens Building TCS value adds: Town Planning Land & Land use Heritage Buildings Education Workflow based approval process Automatic Alerts

  17. ICT in Program Management • Program Management Tool • Sample Programs

  18. Quick and Effective Citizen Services

  19. Urban Local Bodies : Dashboard

  20. Local Govt. Economy Tracking Dashboard Source : http://www.projectmanager.com/images/showcase/dashboard-1.jpg Source : http://www.dashboards-for-business.com/wp-content/uploads/2012/10/business-intelligence-dashboard.png

  21. Citizen Service Delivery Dashboard Source : https://data.edmonton.ca/dashboard

  22. Dashboard of Mayor / Municipal Commissioner Vision My Corner Alerts / Notificaitons City Health

  23. Thank you

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