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Letting Go of Waiver Forms When Loaning Equipment

Letting Go of Waiver Forms When Loaning Equipment. Problem statement : How can we improve the equipment loan transaction process at the Circulation service desk for patrons and staff alike?. M. Teresa Doherty VCU Libraries :: mtdohert@vcu.edu http://slidesha.re/tFAAdJ. SLOW.

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Letting Go of Waiver Forms When Loaning Equipment

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  1. Letting Go of Waiver Forms When Loaning Equipment Problem statement: How can we improve the equipment loan transaction process at the Circulation service desk for patrons and staff alike? M. Teresa Doherty VCU Libraries :: mtdohert@vcu.edu http://slidesha.re/tFAAdJ SLOW • March 2008-September 2009 • Equipment loan agreement forms required for each transaction • Average transaction time: 2 minutes per loan • Number of loans: 8652 • September 2009-May 2010 • Loan agreement form required for first loan only • Average transaction time: 1 minute per loan • Number of loans: 17,307 FASTER SPEEDY • June 2010-October 2011 • No loan agreement required • Average transaction time: 15 seconds per loan • Number of loans: 42,848 Solution: Treat laptops like other expensive library materials (such as STEM and art monographs) and eliminate the need for additional loan agreement forms. Check equipment out to the patron. If it is returned late or damaged, assess fines and fees like all other loans. • Laptop Loans @ Cabell Library: by the numbers • March 2008-October 2011 • Total number of laptop loans: 68,807 • Number… • …returned late: 683 (0.99%) • …damaged by patrons: 3 (0.04%) • …stolen while on loan to patrons: 1 (0.01%) Lesson Learned How much staff and patron time has been saved at VCU Libraries by eliminating paperwork? 1,720 hours over 3½ years

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