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Keys to Maintaining a Positive Employer-Employee Relationship

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Keys to Maintaining a Positive Employer-Employee Relationship

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    1. Keys to Maintaining a Positive Employer-Employee Relationship

    2. 2 Workplace Culture Supports positive employer-employee relationship People feel valued It’s easy for people to make a positive contribution to your company

    3. 3 Workplace Culture Stepping Outside of Your Organization’s Cultural Norms

    4. 4 Workplace Culture How does your workplace culture benefit your company? How could it be improved?

    5. 5 Your Workplace Culture

    6. 6 Workplace Culture Balance Competing Priorities to Find the Best Results

    7. 7 Workplace Culture Setting Priorities Communication Expectations Treatment of employees and customers

    8. 8 Workplace Culture

    9. 9 Workplace Culture Employment Laws (Federal & State) Occupational Safety Guidelines Human Rights Insurance Pay Equity

    10. 10 Workplace Culture Rules of Conduct Conflict Resolution Attendance Dress Code Privacy Pay & Benefits and more…

    11. 11 Workplace Culture

    12. 12 Workplace Culture Conflict Management & Dispute Resolution Fairness Justice Efficiency Engagement Resource Allocation

    13. 13 Workplace Culture Different Industries have Unique Cultural Determinants

    14. 14 Workplace Culture Business Types have Unique Cultural Determinants

    15. 15 Workplace Culture

    16. 16 Workplace Culture News travels quickly; how you manage the communication impacts your culture.

    17. 17 Workplace Culture Communication… is ongoing evolves over time needs repetition is an important part of what makes your business and employees successful in the long run

    18. 18 Workplace Culture Every workplace culture has a language that distinguishes it from other workplaces

    19. 19 Workplace Culture Do the subcultures in your organization support your overall workplace culture?

    20. 20 Workplace Culture

    21. 21 Workplace Culture Manage your workplace culture’s evolution when your company finds new and better ways to operate and communicate.

    22. 22 Workplace Culture Organizations that will thrive in the future will have strong, positive workplace cultures.

    23. 23 Workplace Culture A positive culture helps you create a competitive advantage and build customer loyalty.

    24. 24 Workplace Culture Your corporate culture helps to define your brand and ultimately impacts your bottom line.

    25. 25 Workplace Culture A positive culture helps you retain great employees who will do their best work for you.

    26. 26 Workplace Culture Your culture guides your business relationships with employees, suppliers, public officials, the media, etc.

    27. 27 Workplace Culture Do your practices and policies support the workplace culture you want to have?

    28. 28 Workplace Culture High turnover Increased Customer Complaints Verbal/Physical Intimidation Foul Language Turf Wars Personality Conflicts Decreased Profitability

    29. 29 Workplace Culture Clear/Common Vision Balance of Business Success and People Success Principle Based Decisions Values Employees and Customers

    30. 30 Workplace Culture

    31. Managing Employee Behavior & Performance Effectively

    32. 32

    33. 33 Aspire to Correct & Improve

    34. 34 Progressive Steps Formal Policy Define Steps Be Consistent in your practices Document the action taken

    35. 35 Common Actions in Progressive Discipline

    36. 36 Important Guidelines for Successful Corrective Action

    37. 37 Let’s talk about:

    38. 38 Build an Improvement Plan

    39. 39 A leader is one who knows the way, goes the way, and shows the way.”

    40. Support, Inspire, Reward!

    41. 41 Do you support your employees? Your employees are the image of your company! Taking care of the employee is the first step in making sure they will take care of your customer! Companies often forget that in order to get the best possible employee productivity they must recognize the employee’s effort! Are you the loudest cheerleader?

    42. 42 Ways to offer employee support…. Provide a comfortable and safe environment! Provide employees with the tools they need to perform their job correctly! Have an open door policy so they feel welcome to approach management if needed! Respect them! Listen to their suggestions (they usually have some of the best)! Do what you say you will do!

    43. 43 Let’s talk INSPIRATION! How does the “Pickle” inspire you? Is your business in the habit of giving away pickles? Do you as a Boss, Manager, Employee feel empowered to give away pickles? Don’t limit your employees so that they can’t make a decision that is right for your business and saves the customer! “If we don’t take care of our customers, someone else will.” UNKNOWN

    44. 44 Ways to offer Inspiration… Send out cards thanking employees for good behavior and “Inspire” them to keep up the great work! Set Goals! Employees will feel rewarded when they accomplish them and feel inspired to reach the next goal! Hold contests! Do you have multiple locations where you can have some friendly competitions running? Bring in Speakers! Do you have company meetings? This is a great opportunity to bring in a motivational speaker to re-energize your organization. Have fun at work! Behavior falls down stairs….meaning if your employees see that you enjoy your job it will inspire them to have more fun!

    45. 45 Are you offering rewards? How do you recognize employees? Is the reward appropriate? Is it sincere? Make a BIG DEAL! Do it in front of as many co-workers as possible! Reward often!

    46. 46 Rewards continued…. "There are two things people want more than sex and money -- recognition and praise." --Mary Kay Ash

    47. 47 You tell me! How has your company supported, inspired, and rewarded your employees? What has worked well? What has not worked? “You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.” - Jerry Fritz

    48. 48 Great Resources to Utilize! www.media-partners.com for training videos! www.baudville.com for awards, cards, gifts, recognition supplies! www.gallerycollection.com for birthday, Christmas, sympathy, congratulatory cards! www.popcornfactory.com for fun treats and gifts for all occasions! www.successories.com for trophies, awards, etc.! Keep a Corporate Library with books that can be checked out by your employees!

    49. Keys to Maintaining a Positive Employer-Employee Relationship

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