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Ask-a-Librarian LIVE: Live Reference Proposal for Rutgers University Libraries

Ask-a-Librarian LIVE: Live Reference Proposal for Rutgers University Libraries. Shelby Anfenson December 10, 2002. Proposal. Live, interactive reference via the RUL website Assistance at the point of need Other methods Videoconferencing Audio/Voice over Internet Protocol

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Ask-a-Librarian LIVE: Live Reference Proposal for Rutgers University Libraries

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  1. Ask-a-Librarian LIVE: Live Reference Proposal for Rutgers University Libraries Shelby Anfenson December 10, 2002

  2. Proposal • Live, interactive reference via the RUL website • Assistance at the point of need • Other methods • Videoconferencing • Audio/Voice over Internet Protocol • Earlier trial/name recognition

  3. Staffing • Who • Librarians & Graduate Students • Dedicated? Work at same time? • Tiered models • Subject specialists • Outside staffing?

  4. Policies • Most important part • Defines service • Goals, limits, measuring success • Type of question • Users? • Restrict or open usage? Priority queue? • Standards • Wait time, repetitive q’s, confidentiality

  5. Interface & Design • Much depends on the software • User friendly • Close to in-use chat services • Introduction page • Links to the service • Link design – image ideas • Link placement – 5 chosen pages

  6. What’s Next • Review proposal/make changes • Clarify/codify policies & procedures • Software review & selection • Staffing updates • Final review • Start service • Continually update & improve!

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