1 / 5

Unit 102 Communication Task 2

Unit 102 Communication Task 2. Aims: To identify methods of communicating with customers in an hospitality environment. Communication. Verbal; Face to face, telephone Non-verbal; Email, text message, letter, body language , brochure/leaflet. Benefits of good Communication.

maya-saunders
Download Presentation

Unit 102 Communication Task 2

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Unit 102 CommunicationTask 2 Aims: To identify methods of communicating with customers in an hospitality environment

  2. Communication • Verbal; • Face to face, telephone • Non-verbal; • Email, text message, letter, body language, brochure/leaflet

  3. Benefits of good Communication • Providing customers with accurate information • Avoiding mis-understandings • Reduce complaints • Effective team work • Customer satisfaction

  4. How to deal with customer needs • Promptly • Politely • Effectively • Accurately • According to customer type

  5. Activity • Using a computer, you need to produce a poster that identifies how you would communicate with customers in an hospitality environment. • Your poster should include the points highlighted in the previous slides

More Related