GLOCO – Integrated Corporate Portal Final Presentation Presented by Team 3

1. ISMT E-200 Trends in Enterprise Information Systems GLOCO – Integrated Corporate Portal Final Presentation Presented by Team 3

2. Problem Statement ISMT E-200 Trends in Enterprise Information Systems GLOCO’s acquisition of companies has resulted in an IT infrastructure that is maintaining multiple independent systems. There are duplicate applications and services. Employees currently must access multiple portals to perform their work. GLOCO needs to provide a single access point to reduce costs and improve employee productivity.

3. ISMT E-200 Trends in Enterprise Information Systems Business Requirements All GLOCO applications will be accessible through a single place, the portal A single login will reduce the number of user ids and passwords A user-configurable interface will present applications to user groups Blogs, wikis and RSS feeds will provide employees with social-networking capabilities. A Travel Search application, email and Order Management System will be accessible on the portal.

4. ISMT E-200 Trends in Enterprise Information Systems Scope ROI Mapped Over 5 Years • The implementation of the portal will include the following: • Implementation of the Oracle WebCenter Suite • User configuration • Security Configuration • Configuration of WebCenter Services and WebCenter Spaces • Portalizationof GLOCO applications currently in use, such as • Order Management System • Travel Search application • Microsoft Outlook • Timecard System, etc. • Training materials designed for the end user community.

5. ISMT E-200 Trends in Enterprise Information Systems AS-IS

6. ISMT E-200 Trends in Enterprise Information Systems Architectural Approach

7. ISMT E-200 Trends in Enterprise Information Systems TO-BE Process

8. ISMT E-200 Trends in Enterprise Information Systems Security Structure • Web Security Layers (Source: Oracle) • How a Policy Grants Access to a Resource (Source: Oracle)

9. ISMT E-200 Trends in Enterprise Information Systems Risk and Mitigation • Risk 1: The owners of legacy applications may have a difficult time accepting the perceived loss of their applications • Mitigation: The applications need to be manage by the same group that managed them before • Risk 2: Managing change is a crucial part of any transition • Mitigation: A training program on portal use will be instituted prior to, during, and after implementation to ease the users transition • Risk 4: Security on the portal is a major concern • Mitigation: WebCenter’s robust security model mitigates the security risk • Risk 5: Delays by either GLOCO or A2TI could affect the timeline • Mitigation: Weekly meetings will enable the team to monitor progress and communicate concerns • Risk 3: Delay in the response from the applications via WebCenter • Mitigation: Move applications and databases into corporate datacenter. And, use AJAX (or similar technologies) in application development

10. ISMT E-200 Trends in Enterprise Information Systems The Travel Application XML Query Sent QPX Airfare Shopping & Pricing Engine XML Response

11. ISMT E-200 Trends in Enterprise Information Systems Deployment Process • Install WebCenter & Setup Portals • Training • Pilot Deployment • Full Deployment • Warranty Period • Provide Training to End Users • Provide Training to Support Staff • Support Staff Complete Oracle University Training • Pilot Groups from Each Division • Incidents Reported to GLOCO Help Desk • A2TI Responds to Incidents • Incidents Reported to GLOCO Help Desk • A2TI and GLOCO Respond to Incidents • Incidents Reported to GLOCO Help Desk • A2TI and GLOCO Respond to Incidents • Portalize Applications • Move all Applications to the Corporate Application Farm • Set Up User Email • Set Up Divisional Portals

12. ISMT E-200 Trends in Enterprise Information Systems Operational Considerations Post production support is the responsibility of the GLOCO IT Operations department Development support will remain with the existing development teams Enhancement requests and incidents will be submitted to GLOCO’s internal ticketing system Emergency fixes will be prioritized by the affected development and business leadership Tickets can be opened at helpdesk intranet site or by sending them an email

13. ISMT E-200 Trends in Enterprise Information Systems Prototype - My Gloco

14. ISMT E-200 Trends in Enterprise Information Systems Training • Online Training • Animated WebCenter Suite demonstration modules topics • Navigation • use of blogs, wiki’s, RSS, group spaces • Search • collaboration tools • Configuration process • Modules available online prior to production • Help desk will be established simultaneously with model • Employees will updated and notified about training and timeline for implementation • Onsite training for programmers at corporate headquarters

15. ISMT E-200 Trends in Enterprise Information Systems Success Metrics • The introduction of portal will provide measurable benefits to GLOCO. • Applications will see a 100% adoption rate in the first year • (assumption: all other access to migrated applications is removed) • By tracking user visits to each page Web Center Analytics helps determine • portal adoption • application use • collaboration rates • Decrease in overall operation cost • Number of application can be consolidated • Timesheet • Email • Eventual reduction of IT support

16. ISMT E-200 Trends in Enterprise Information Systems Prototype - Gloco Common->Portal Management

17. ISMT E-200 Trends in Enterprise Information Systems Thank You Team 3