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Issues and Challenges of Deploying a Smart Citizen Engagement Solution

Presented at IoT Asia 2016, March 30, 2016, Singapore

mazlanabbas
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Issues and Challenges of Deploying a Smart Citizen Engagement Solution

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  1. ISSUES AND CHALLENGES OF DEPLOYING A SMART CITIZEN ENGAGEMENT SOLUTION Dr. Mazlan Abbas CEO - REDtone IOT Sdn Bhd Email: mazlan.abbas@redtone.com © REDtone IOT 2015

  2. 73% ARE ESTIMATED TO LIVE IN CITIES IN 2050 53% LIVE IN CITIES TODAY 10% OF THE WORLD’S POPULATION LIVES IN CITIES IN 1900 © REDtone IOT 2015

  3. HOW BIG IS THE IOT MARKET? 63 devices connected every second By 2016 Gartner predicts 6.4 billion devices will be connected to the internet -- and 5.5 million new 'things' will join them each day. © REDtone IOT 2015

  4. TIPPING POINT © REDtone IOT 2015

  5. 10/90 RULE The Last 100 meter connectivity Connected World Still Disconnected The “last 100 meters” represent > 90% potential number of connections Today, the devices used in the “last 100 meters” are typically not connected. The wide-area network is to a larger extent connected e.g. through smartphones, home routers (e.g. ADSL routers) and GSM / 3G / 4G Routers. © REDtone IOT 2015

  6. • By 2017, more than 1/3 of world’s population will own smartphones • 2.6 Billion smartphone users © REDtone IOT 2015

  7. THE 4 STAGES OF IOT MATURITY Monitor Autonomous Control Optimize © REDtone IOT 2015

  8. IOT BENEFITS Reduce Costs Improve Efficiency Create Innovative Products New Revenue Streams © REDtone IOT 2015

  9. DATA OWNERSHIPS Personal / Household Private Public Commercial Sensor Data Provider © REDtone IOT 2015

  10. WHAT-IF – WE CAN DO DATA BLENDING Waste Home Health Transport Office Creating New Compound Applications © REDtone IOT 2015

  11. THE GOLD RUSH MAKING SENSE OF DATA … BUT WHAT CITY DATA? © REDtone IOT 2015

  12. VALUE IS CREATED BY MAKING SENSE OF DATA Wisdom More Important Evaluated understanding WHY Appreciation of Understanding Knowledge Answers to questions. HOW Answers to WHO WHAT Information questions WHEN WHERE Less Symbols Data Important VALUE PYRAMID © REDtone IOT 2015

  13. EXAMPLE – FLOOD MONITORING Wisdom More Important N/A Why is the water rising? Understanding How to control the water level? How fast is the water rising? Knowledge What is the water level in the river? When does the river swell up? Where is the location of water rise? Who controls the water dam? Information Less Data 12-inch, 8mm etc Important Who Benefits? - Citizens / Emergency Centers / Environmental © REDtone IOT 2015

  14. WHAT ARE THE BUSINESS CHALLENGES Fragmented industry Security and Privacy of data Managing vast amounts of data Finding the right business model © REDtone IOT 2015

  15. WHAT’S YOUR CITY’S INDICATOR? © REDtone IOT 2015

  16. © REDtone IOT 2015

  17. © REDtone IOT 2015

  18. BENEFITS OF SENSING-AS-A-SERVICE Single Infrastructure • Multiple Usage Harnessing the Creativity Rapid Deployment Assisting Scientific Community Sustainable Business Model IOT Cloud © REDtone IOT 2015

  19. HOW DO WE BUILD AND PLAN OUR NEXT SMART CITY SOLUTIONS © REDtone IOT 2015

  20. BUILDING 3 TYPES OF CITIES ROI-driven Carbon-driven Vanity-driven © REDtone IOT 2015

  21. BUILDING TRUST Citizens encounter good customer service across government channels We are very Citizen-Focused Housing Authority © REDtone IOT 2015

  22. PEOPLE AS THE “SENSORS” GETTING INSIGHTS FROM CROWDSENSING © REDtone IOT 2015

  23. SMARTPHONE AS “SENSING ASSISTANT” Sensors: ① Camera – “Eyes” ② Audio – “Ears” ③ Accelerometer – “Speed” ④ GPS – “Location” ⑤ Gyroscope – “Movement” ⑥ Compass – “Direction” ⑦ Proximity – “Closeness” ⑧ Ambient light – “Eyes” ⑨ Others… © REDtone IOT 2015

  24. BE THE EYES OF THE CITY REPORT TO THE CITY COUNCILS © REDtone IOT 2015

  25. LET ALL CITIZENS BE THE CITY’S “EYES” © REDtone IOT 2015

  26. SAVES TIME TO REPORT A PICTURE IS WORTH A 1000 WORDS © REDtone IOT 2015

  27. REPORT AN ISSUE BUT NOT FEEL LIKE A COMPLAINT © REDtone IOT 2015

  28. CITIACT APP FOR ACTION, NOT TALKING © REDtone IOT 2015

  29. MOBILE APPLICATION CROWDSOURCING APP © REDtone IOT 2015

  30. SENSE YOUR ROADS © REDtone IOT 2015

  31. BETTER PLANNING • BETTER RESOURCE © REDtone IOT 2015

  32. DRAINAGE ISSUES – CAUSE OF FLASH FLOOD? © REDtone IOT 2015

  33. CORRELATE SEVERAL DATASETS Examples • Relationship between Dengue Cases with drainage issues, mosquito larvae, weather • Relationship between Leptospirosis (Penyakit Kencing Tikus) with unattended garbage, weather, etc © REDtone IOT 2015

  34. BUILDING SMART CITIES BEYOND CITIZEN ENGAGEMENT © REDtone IOT 2015

  35. Smart Waste Management Smart Smart Parking Smart Street Light CitiAct Transportation IOT Applications Users Smart City Hub Social Media Garbage Collection Public Transport Parking Open Data Smartphone Users Lighting Sensor Data © REDtone IOT 2015

  36. CHANGES IN THE LAW DO NOT ADAPT AS QUICKLY AS TECHNOLOGY CHANGES BEHAVIOR The law says, once a pothole is reported, the city is responsible for any damage a car experiences — once it’s officially reported. © REDtone IOT 2015

  37. CITIES THINK LIKE A STARTUP LITTLE WINS • BIG IMPACT © REDtone IOT 2015

  38. CHALLENGES OF DEPLOYING CITIZEN ENGAGEMENT • Vision • Attitude – transparency, more work, customer- focused • Budget • Legacy systems – too many, need integration • Different workflow • Political • Citizen confidence © REDtone IOT 2015

  39. PICK YOUR CHOICE SMART CITY BUSINESS MODELS © REDtone IOT 2015

  40. BUILD OWN OPERATE (BOO) CITY PLANNERS CITY OPERATIONS The smart city planner independently builds the city infrastructure and delivers smart city services. The operation and maintenance of the services is fully under the planner’s control • • © REDtone IOT 2015

  41. BUILD OPERATE TRANSFER (BOT) CITY PLANNERS CITY OPERATIONS 3rdPARTY The smart city planner appoints a trusted partner to build the city infrastructure and provide smart city services for a particular area within a time period. After completion the operation is handover to the smart city planner. • • © REDtone IOT 2015

  42. BUILD OPERATE MANAGE (BOM) CITY PLANNERS CITY OPERATIONS 3rdPARTY The smart city planner appoints a trusted partner to develop city infrastructure and services. The partner operates and manages the smart city services. The city planner has no role further. Most of the public-private partnerships are build on this model. • • • © REDtone IOT 2015

  43. OPEN BUSINESS MODEL (OBM) CITY PLANNERS CITY OPERATIONS QUALIFIED COMPANY The city planner allows any qualified company or business organization to build city infrastructure and provide city services. The city planner is however will impose some regulatory obligations. • • © REDtone IOT 2015

  44. RECOMMENDATION • Educate key decision makers and build support. • Use success stories from other cities and vendor ROI and other performance metrics to make the business case. • Aim for investment in discrete point solutions as pilots. • Find key private sector and university partners. © REDtone IOT 2015

  45. CITIES ARE COMPLICATED • They are managed by multiple authorities and commercial parties. • They evolve constantly, reacting to the needs of their inhabitants. © REDtone IOT 2015

  46. ONE MODEL ISN’T GOING TO FIT EVERY CITY Citizens Civil servants Political leaders Service providers Iteration Negotiation Police forces Technology companies Integration Property owners Health services Retrofitting technology, processes and partnerships to an existing, evolved organic environment. © REDtone IOT 2015

  47. THANK YOU REDtoneIOT @REDtoneIOT • EMAIL: mazlan.abbas@redtone.com • TWITTER: @mazlan_abbas • FACEBOOK: www.facebook.com/drmazlanabbas • LINKEDIN: my.linkedin.com/in/mazlan/ • SLIDESHARE: www.slideshare.net/mazlan1 • ABOUT ME: about.me/mazlan.abbas © REDtone IOT 2015

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