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MarkeTrak Data Analysis 2016 Overview

Analyzing transitioned issues in MarkeTrak data for 2016. Breakdown by TDSP, CR, and issue type. Detailed stats on customer rescission, switch hold removal, and usage & billing issues.

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MarkeTrak Data Analysis 2016 Overview

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  1. TDTMS MarkeTrak Subtype Stats June 21, 2017

  2. Overview • TDTMS has requested the following MarkeTrak data for calendar year 2016: • Customer Recission: • Analysis of elapsed time between completion of enrollment and submit date of MarkeTrakissue • Switch Hold Removal: • 2016 Issues Transitioned ‘Switch Hold Not Removed’ • Totals by TDSP • Totals by CR • 2016 Issues Transitioned ‘Unexecutable’ • Totals by Unexecutable Reason • TDSP breakout by highest volume Unexecutable Reason • CR breakout by Unexecutable Reason • Usage & Billing Missing: • Update totals for 2016 • Total Issues and Average Completion Times by TDSP • Totals by Tran Type • CR Totals by Tran Type

  3. Customer Rescission – Time elapsed between completion of enrollment and MarkeTrakissue submit date – June 2016 Data • Total Submitted June 2016: 1,176 • Average days from enrollment to issue submit date: 5.34

  4. Switch Hold Removal – 2016 Issues Transitioned Switch Hold Not Removed

  5. Switch Hold Removal – 2016 Issues Transitioned Unexecutable

  6. Switch Hold Removal – 2016 Issues Transitioned Unexecutable

  7. Usage & Billing - Missing • Total Submitted 2016: 8,180 • No. issues transitioned ‘Complete’: 6,348 • No. issues transitioned ‘Unexecutable’: 1,412 • No. issues transitioned other: 420 • Data by TDSP:

  8. Usage & Billing – Missing (Tran Type Data) • Data by Tran Type: • Data by CR:

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