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Roadmaps

Roadmaps. Example templates to share your vision. Speaker Title. Speaker Name. Introduction to Roadmap Templates. These templates are designed to present the program vision, areas of focus, and execution steps. Be sure to work with your ServiceNow account team, as needed. Formats include:

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Roadmaps

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  1. Roadmaps Example templates to share your vision Speaker Title Speaker Name

  2. Introduction to Roadmap Templates • These templates are designed to present the program vision, areas of focus, and execution steps. Be sure to work with your ServiceNow account team, as needed. • Formats include: • Plan on a Page • Map Vision • Quarterly Roadmap Formats • Desired State and Actions • 12-Month Plan

  3. FYXX (Plan on a Page) Vision Vision Statement Mission Mission Statement • Decrease operational costs through efficiencies • Establish program to support ServiceNow as a Service • Expand beyond ITSM and drive awareness to the business Objectives Core Strategies Improve ITSM Business Issues or Goals Business Issues or Goals Establish Program Governance Establish a core ServiceNow platform team Demand through release process Identify interdepartmental partnerships ITSM automation with ITOM Prioritize demands Actions to achieve Actions to achieve Priorities Activity or partnership to drive the core strategy Utilize communications to drive program awareness Activity or partnership to drive the core strategy Enablers

  4. Business Outcomes Aligned with Solution Sets (Map Vision) Vision Desired Business Outcomes Solution Capabilities Strategic Drivers ConsumerizeEnd-user experience and communication channels Service Mapping Client Experience Improve end-user experience Faster Delivery Automate the provisioning of requests Innovate Discovery Improve MTTR Resolve via Self-Service or Service Desk Unified Service Experience Cloud Automation Reduce Effort Reduce unnecessary tasks Grow from $400M to $650M by 2020 Workforce Excellence Eliminate unnecessary work activities Real-Time Analytics Improve Communications Provide timely status and outage info Workflow, SLAs & Analytics Productivity Single Source of Truth Reduce the number of systems tracking data Governance, Risk, & Compliance Compliance Service Portal Outages Reduce the number of critical outages Optimization Drive productivity to reduce OpEx Analytics Timely visibility of data Customer Service Management Single Source of Truth Optimize Risk Reduce compliance and risk factors Common Platform

  5. Roadmap (Quarterly) 20XX 20XX

  6. Roadmap (Quarterly)

  7. FY 20XX (Desired State and Actions)

  8. Proposed Next Steps (12-Month Plan) 20XX Roadmap Focus Medium/Long-Term Actions 6-12 Months Immediate Actions 0-3 Months Short-Term Actions 3-6 Months • Continue growing and expanding catalog items • Incorporate Service Creator Service Catalog • Schedule SN Overview Demo • Define goals and objectives in operational terms • Begin gathering requirements • Begin development activities • Launch initial catalog items • Review Service Creator Area of Focus • Actions for this time period • If none, leave blank • Actions for this time period • If none, leave blank • Actions for this time period • If none, leave blank Area of Focus • Actions for this time period • If none, leave blank • Actions for this time period • If none, leave blank • Actions for this time period • If none, leave blank Area of Focus • Actions for this time period • If none, leave blank • Actions for this time period • If none, leave blank • Actions for this time period • If none, leave blank • Actions for this time period • If none, leave blank Area of Focus • Actions for this time period • If none, leave blank • Actions for this time period • If none, leave blank General Theme Focus on Vision and Strategy to build a foundation for success

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