A REVIEW: JERKS Dysfunctional Behavior in the Workplace by Bramson

1. A REVIEW: JERKSDysfunctional Behavior in the Workplace by Bramson • Assess motivation • Describe 7 types • Coping techniques

2. BRAMSON 7 TYPES • Hostile-Aggressives-3 types ----Sherman Tanks, Exploders, Snipers 2. Complainers 3. Know-it-alls (competent and incompetent) 4. “Yes” People (always agreeable) 5. “No” People (nay-sayers) 6. Clams—always silent 7. Indecisives—(get back to you-never do)

3. 5 CATEGORIES OF DIFFICULT BOSSES 1. Hostile Aggressive Bosses (Ogres and Fire-eaters) 2. Never Around Bosses-Stallers, Wafflers, Super-delegators 3. Always Around and over your shoulder Bosses -Power Clutchers, Paranoids, Perfectionists 4. Always be Right Bosses - Know It Alls 5. Offensive/unscrupulous Bosses: Scalawags, and Skunks

4. JAWS II. COPING WITH DIFFICULT BOSSES Raúl R. Ceniceros & KAThERinE CARILLO U.s. Dept. of HUD

5. RAUL’S 3 TYPES 1. BULLY BOSSES Demean, ignore, belittle, embarrass you, sets you up for “gotcha” 2. KNOW IT ALL BOSSES Competent and incompetent. Over your shoulder, anal-retentive, fanatic, paranoid. 3. PHANTOM BOSSES Never around, AWOL-weasels, abdicators.

6. 1. THE BULLY BOSS --- is known by his/her aggressive demeanor. ---very direct communicator. ---likes to hover over you and point- ---invades your physical and mental space --- incessant talking-not giving you a chance to respond.

7. 1a. BULLY-BOSS • ---experienced hit-and-run • ---pointing out your faults and warning you to improve or else • ---set you up for classic “Got-catch-cha!

8. Bully Boss • can be a sniper -has developed the ultimate art to catch you off guard by “setting you up” and embarrass you. • This boss loves to give employees a “public ass-whipping”. • these Bosses will issue you a PIP when you least expect it. Be forewarned.

9. Bully Boss • ---the sniper Boss will remark “glad you could make it in today” making sure everyone now knows you as a “slacker” • ---sniper boss will “harpoon” you publically as the office’s most disorganized employee and make sure you are sloppy and late with your work products. Stickler for your failure to follow “policy/protocol”.

10. BULLY BOSS • Watch out when you fail to predict road-blocks up ahead. If you are relying on someone else to do your work and give no advance notice that others are late you will be held accountable. Watch out for a PIP with this supervisor!

11. 2. KNOW-IT ALLS Know-it-alls 2 types: Competent and incompetent. A competent KNOW IT ALL with good communication skills is a Godsend. However, we often get incompetent and ignorant supervisors that were promoted because of a skill or knowledge expertise but nothing else.

12. 2a. Competent Know-It-Alls • The competent know it all boss is the best of all worlds. He or she was probably promoted because of his/her competence. If this Boss has good communication skills and empathetic with employees you have it made. This person is a super achiever and probably will not tolerate incompetence. So Watch It!

13. 2a. Know It All Boss- Micro-Manager • Might confuse him/her for a perfectionist expecting perfect work products, sometimes annoyingly anal-retentive, may be so competent to the extreme expecting perfection every time. Sometimes a little moody and unpredictable. As a super-star usually has 2 or 3 degrees (maybe from Harvard) but a pain. May suffer from CRI-dreaded disease coined by Raúl

14. 2a. Know It All Boss- Micro-Manager • Constantly bringing back your final drafts for more revisions. Be sure to ask all questions after the assignment or you will return 5 times with a comment that you are not thorough, you do not know how to spell, draft sentences, etc.

15. 2b. Incompetent Know It All Here is a doozy. Here is a flake that got promoted or assigned because of various reasons—some office wanted to get rid of him or her for poor super-vision and they did not know where to put him/her. Or maybe got the job due to chronyism or nepotism. Oh no, heavens no! However, look out for:

16. 2b. Incompetent Know It All • Boss does not know the core technology of the job • Boss runs the office on auto remote • Boss depends on other employees to get the job done • Boss has favorite employee(s) that “snitch” on others

17. 2b. Super-delegator • Boss assigns “team leaders” to police the quality of the workload and your performance rating comes from them not your supervisor. • Boss is usually not around to observe your performance but is kept informed by his or her reliable loyal employees. (who are rewarded in various creative ways by perks or visible assignments).

18. 2 b. Caution • These Bosses assign projects to favorite employees, and maybe “kiss ups”. (Maybe “yes” and “agreeable” type employees that play “gophers” (go-for’s) for the Boss with no backbone and no moral compass).

19. 3. THE PHANTOM BOSS This Boss hardly is around or maybe even out-stationed. This Boss may be Acting as HUD has 30 to 120 details. The Silent Boss may be a situation in which you have 2 or more Bosses during one rating period. Unusual but it happens. This category is important because you may have been reassigned or got a job in the middle of a performance year or might have won a settlement in which you were reassigned to another office in the middle of the performance year.

20. THE PHANTOM BOSS • It is important that u meet and ask for a performance plan WHEN YOU ARE NEWLY ASSIGNED due to these changes in you status.