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The Times 100 Business Case Studies Edition 15. Providing consumers with ethically sourced garments Primark. Introduction to Primark. A fast-growing brand Part of Associated British Foods (ABF) 200 stores across UK, Ireland and Europe Growth stems from meeting customer needs
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The Times 100 Business Case StudiesEdition 15 Providing consumers with ethically sourced garments Primark
Introduction to Primark • A fast-growing brand • Part of Associated British Foods (ABF) • 200 stores across UK, Ireland and Europe • Growth stems from meeting customer needs • Offers high fashion at value-for-money prices • Expanding stores • Moving into new markets • Products sourced from over 600 suppliers in 16 countries • Europe, Asia, Middle and Far East • Primark has responsibility to source ethically
Business ethics are: Rules of conduct Patterns of behaviour in business ‘Doing the right thing’ Involves responsibility to: Suppliers Employees Wider community Business ethics
Primark and business principles • Primark shares values with parent ABF • Shape relationships with all stakeholders • Affects dealings through supply chain • Key principles • Respect for human rights • Setting appropriate conditions of employment in suppliers’ factories • Over 700,000 workers in three continents • Around 95% of Primark suppliers also supply other high street retailers
Ethical sourcing • Key role of Ethical Trade Director • Leads team of ethical managers in sourcing countries • Ensures Primark goods sourced ethically • Primark is member of Ethical Trading Initiative • Alliance of companies, unions and NGOs • Working to improve working conditions
Primark business model • Business model based on • High sales volume • Lower retail margins • Value for money stems from • Economies of scale - buying volume • Sourcing products efficiently • Lean production • Using simpler designs or local fabrics • Focusing on most popular sizes • Using off-peak factory time for production • Not spending heavily on advertising
Ethics in practice • Primark Code of Conduct • Based on International Labour Organization Code • Translated into 26 languages and published on Primark website • Sets out full policies and is part of Terms and Conditions • Training for suppliers and buyers to ensure adherence to ethical practice • Tough selection process for new suppliers • Subject to independent audit before approval • Primark pays for remedial work to bring supplier up to standard required
Benefits of an ethical approach • Primark’s key business objectives • To be profitable • To be sustainable • Also aims to act as responsible corporate citizen • Helps to build confidence in the brand • Reduces risk of poor publicity on ethical issues
Costs of ethical behaviour • Primark bears costs of • Audits and training • Remedial actions • Employment of Ethical Trade teams • However, these are all seen as contributing to sustainable business • Improvements to a supplier mean Primark standards improve • Transparency in business gives all stakeholders, including customers, confidence in the brand