NETWORK PLANNING TASK FORCE

Slide 1:STRATEGY SESSION AUGUST 11, 2008 UNIFIED COMMUNICATIONS WIRELESS PROPOSED WIRELESS GUEST IP FUNDING MODEL

NETWORK PLANNING TASK FORCE 1

Slide 2: NPTF Meeting dates

February 18-Operational review (Completed) April 21- Security strategy session (Completed) July 21-Updates & planning discussions (Completed) August 11- Strategy discussions September 15- Security strategy discussion October 6- Strategy discussions/preliminary rates (ADDED) October 20- Strategy discussion November 3- FY�10 Finalize rate setting 2

Slide 3:NPTF Fall Meeting Topics

September 15 (Dave Millar) Security Strategy Discussion October 6 (Deke, Mark, Mike) Intrusion detection Perimeter (Next Generation Arbor) Local ID NGP update-buildings with dual feed and single-mode fiber NGP discussion-buildings planned for dual feed and single-mode fiber Preliminary rates October 20 (Jim Choate) Strong Authentication Central authorization Secure file transfer November 3 (Mike) Finalize rate setting 3

Slide 5:Agenda

Overview Update on Email Update on IM Update on Voice over IP 5

Slide 6:Communicating Today

We accept artificial barriers in our communication. Oddly, we think of it as natural. Faxes are sent between two people, each with a fax machine. Telephone calls are made between two people using telephones. Email is sent from one person on a computer to another. We even spend time communicating about communicating Calling each other to arrange to send a fax Sending email to set up a conference call Instant messaging to set up a phone call, etc. 6

Slide 7:Unified Communications

Unified Communications is the idea that the dividing lines may fade and even disappear. By bringing together many forms of communication, we can communicate naturally and efficiently Unified communications allows us to Send email to another person�s fax machine Have phone calls using PDAs or laptop computers Move a conversation seamlessly from Instant Messaging to a phone call to a video conference on personal computers or high function handhelds 7

Slide 8:Many communications media

Email Phone Vid Conf & Other Fax IM 8

Slide 9:Communications Unified

Email Voice Vid Conf & Other Fax IM Presence Communications tools linked to each other, and influenced by �Presence�. 9

Slide 10:Update on Email and IM

Exchange Zimbra Jabber 10

Slide 11:Exchange

In production since July 2007 10 servers comprising the Exchange service Site replicated in Levy and Nichols campus data centers 2,759 users, with over 480 using handheld devices Default user quota size is 250 MB (about 700 users have purchased higher disk quotas) 11

Slide 12:Exchange Service Features

Email, Calendar and Tasks in a unified interface through Outlook, Entourage and Outlook Web Access (Webmail) POP and IMAP access for Penn�s supported mail clients Flexible addressing (user@domain.upenn.edu, user@upenn.edu) Mobile device support for Blackberry and ActiveSync 250 MB base quota, with upgrades available to 1.75 GB Account Management for LSP access to account creation, quota changes, Blackberry provisioning, account status query, etc. 12

Slide 13:Zimbra

A Replacement for the Pobox Classic service Modern, open standards-based collaboration suite Rolled out end of July 2008 8 servers comprising the Zimbra service Site replicated in Levy and ModV campus NAPs Soon 15,000 customers, many handheld devices Default user quota size is 250 MB 13

Slide 14:Zimbra Service Features

Email, Calendar, Tasks and more in a unified web interface POP and IMAP access for Penn�s supported mail clients Calendar access via web, and through Mozilla and Apple tools Flexible addressing (user@domain.upenn.edu, user@upenn.edu) Mobile device support for major handhelds 250 MB base quota, with upgrades available to 1.75 GB Low price point of Pobox Zimbra and Exchange will share calendar �free/busy� time by end of CY2008. 14

Slide 15:Update on Instant Messaging

Penn operated IM service with local addressing Based on open standard xmpp/jabber protocol Identity assurance using PennKey Data path and data storage protection and policy Clients for MacOS and Windows. All can connect to both campus Jabber servers and commodity services like AIM and Yahoo Messenger Pilot service ran for over a year In production as of July 2008 15

Slide 16:Update on Voice over IP

VoIP overview Verizon HIPC evaluation Current PennNet Phone Deployments Recent developments with PennNet Phone Future PennNet Phone development plans 16

Slide 17:VoIP Overview

VoIP in worldwide communications Major player in Long Distance / IXC service Retail services like Vonage SIP trunking services to enterprises Enterprise VoIP options Cisco Call Manager Avaya and other vendor solutions IP Centrex (such as Verizon HIPC) Open source VoIP 17

Slide 18:Verizon Hosted IP Centrex

�Hosted� (not �managed�) service in Verizon Network Uses feature-rich Broadworks software Local phone provisioning and configuration management handled by enterprise Back-end handled by Verizon Verizon has only small deployments to date Penn had a very mixed experience in a 90 day trial Many good features Others did not work as advertised or at all Long delays to get phones into service Some unexplained outages Not a �full outsourced� solution. Penn would still have significant costs and responsibilities Over a year of joint development necessary before we could roll it out widely on campus. Decision made to stay with PennNet Phone only for now. 18

Slide 19:PennNet Phone Today

Production-grade, enterprise VoIP Services Redundant servers, gateways and PRIs 24x365 monitoring and management Single-line features, email/voicemail integration 911 support equal to traditional system Location information able to be updated via web Roughly 1,500 VoIP phones in full production More than 80 LSPs involved today 19

Slide 20:PennNet Phone Topology

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Slide 21:Features and Issues Web Pages

Current Features: www.upenn.edu/computing/voice/voip/features/ Known Issues: www.upenn.edu/computing/voice/voip/lsp/known_issues.html Planned Features: www.upenn.edu/computing/voice/voip/features/planned_features.html 21

Slide 22:Recent Fixes and Coming Feature Releases

Recently fixed a long-standing Consultative Call Transfer problem Currently in test/pilot Call Hunting Forward on ring-no-answer Forward on busy Planned Feature Release Bridged Line Appearance with Busy Indicator Find me/Follow me Set Ring Delay before voicemail Direct transfer to voice mailbox 22

Slide 23:Voicemail

PennNet Phone uses the popular voicemail service from Digium Asterisk is an open source project. Penn has contributed code to the project to implement many features important to our users A very basic version is in use today with PennNet Phone (about 1500 users) A more feature rich version is available to pilot users (about 150 users) An advanced version is in internal testing, with a very large set of Octel features. Full unified messaging has been developed. When you listen to your new voicemail through your e-mail client, your message waiting indicator will turn off! 23

Slide 24:Telephony at Penn Going Forward

Centrex remains the primary telephony service to thousands of campus customers today PennNet Phone is the direction forward for flexibility, application integration and ultimately for cost management The transition will take place over several years 24

Slide 25:VoIP Handsets, Today and Tomorrow

Cisco 7940 and 7960 phones today Polycom 320, 550, 650 and 4000 coming Cisco 7940 Polycom 320 Polycom 550 and 650 Polycom 4000 25

Slide 27: Phone (Roadmap)

27 Next generation PennNet phone program resumes November 2008 ISC recommends to upgrade existing Cisco phones with Polycom phones Larger rollout planned for January 2009 Lunch-time learning sessions planned for LSP(s); moving forward quarterly sessions offered to communicate feature updates

Slide 28:ISC Telecommunications (PennNet Phone)

28 http://www.upenn.edu/computing/voice/

Slide 30:ISC Telecommunications Support

30 Traditional Telephone and Voice Mail Service e-mail service-requests@isc.upenn.edu or call (215) 746-6000 PennNet Phone and Voice Mail Service (Consult your Local Support Provider) http://www.upenn.edu/computing/voice/lsp/index.html ISC Provider Desk http://www.upenn.edu/computing/prodesk/

Slide 31:Wireless Update

Current Status Wireless-PennNet Retirement on 06/30. Saved $180k/year. AirPennNet-Guest Network Operational July 1, 2008 Still designing and planning subnet IP ranges to provide scalability and management NOC will work with LSP�s to set IP ranges for AirPennNet and AirPennNet-Guest Networks Consolidation of all Wireless Networks AirPennNet expansion (SAS and SEAS buildings) SAS work is complete for both AirPennNet and AirPennNet-Guest; AirSAS SSID retirement week of 08/18/2008 SEAS has AirPennNet configured but still need to add AirPennNet-Guest (by end of August) Total AP Count in Production: about 1300 Recent Wireless Expansion Projects (Vet, NEB & Dental) VET � AirPennNet-Guest has been added to NBC as of 08/04/2008 Dental Wireless covers 100% of their complex (space planned for renovations) Nursing at 50% with 90+% intended coverage once renovations are completed within their construction schedule. 31

Slide 32:Wireless Update

Short Term Strategy Enhance AirPennNet website to provide more information about the service Coverage maps, FAQ, Technical information Normal/standard operating mode in FY2009 Continue with wireless expansion per customer demand Make no major changes or hardware upgrades to the current wireless infrastructure Project to Evaluate Next Generation WLAN Testing new controller-based architecture, 802.11n, and capabilities for real time applications over wireless. RFP drafted and submitted to 3 vendors (Cisco, Meru, Aruba) Review Responses in Early Fall Evaluations ending by end fall. Vendor selection by 01/2009 Small Pilot (entire building) by 3Q FY2009 Purchase by end FY2009 for FY2010 deployment Design of Campus User Rapid/Self Service to Enable Guest Access Early stages of discussion Targeting end of FY2009 Pilot 32

Slide 33:Next Generation 802.11 Wireless

802.11b � first deployed at Penn in 2000-2001 11 Mb/sec data rate, 2.4 GHz spectrum 802.11a � first deployed at Penn in 2004-2005 54 Mb/sec data rate, alternate radio spectrum 802.11g � first deployed at Penn in 2004-2005 54 Mb/sec data rate, 2.4 GHz spectrum �backwards compatible� with 802.11b 802.11n to be deployed at Penn in 2009 Higher data rates over 100 Mb/sec possible in 2.4 GHz over 300 Mb/sec possible in 5 GHz Much improved multi path handling 33

Slide 34:Wireless Authentication Evolution

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Slide 35:New Wireless Architectures

Possible controller based solution: Streamline management � installations, configurations, radio & power management Cell based architectures may help with client roaming decisions (less dropped connections) Secure fast roaming (roaming from one AP to another is handled per building and not autonomously) May also help with real time application performance 35

Slide 36:Proposed Wireless Guest IP Funding Model

Goal : To enable proper IP ranges for AirPennNet and AirPennNet-Guest, and to ensure use of AirPennNet as primary wireless network Key Concepts: AirPennNet is strongly recommended as primary wireless network for Penn faculty, staff, and students (security, speed, and availability) AirPennNet-Guest was designed for visitors and for devices incapable of supporting 802.1x. (network has restrictions and is less secure) Policy: Previous Wireless-PennNet policies allowed for some centrally subsidized IP addresses for public areas. AirPennNet-Guest allows for visitors to roam to all areas of campus. Two ranges of IP addresses for AirPennNet & AirPennNet-Guest make it difficult to manage the IP ranges (i.e. costs) to a minimum. Propose that 10% of IP range for AirPennNet networks be subsidized for IP range in AirPennNet-Guest networks. Schools or centers will pay for IP costs greater than 10% of AirPennNet IP range. 36

Slide 37:Proposed Wireless Guest IP Funding Model

Cost impact to CSF FY�09 4041 IP�s assigned for Wireless-PennNet in FY�08. 10% cost of those IP�s equals 404 * $4.29 �* 12 = $20,798 per year. Costs would be absorbed by ISC in FY�09 Potential cost impact to CSF FY�10 8000 IP�s assigned for AirPennNet projected 10% cost of those IP�s equals 800 * $1.67 �* 12 = $16,032 per year. This cost could be added to the CSF for FY�10. 37