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COMMUNICATION

COMMUNICATION. What did he say?. Communication. The exchange of information Good Communication Exchange of the “right” information! Only a small part of the message gets there!. Communication Styles. Readers Listeners Exchangers Movers Manipulators Viewers. Message Elements. Sent

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COMMUNICATION

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  1. COMMUNICATION What did he say?

  2. Communication • The exchange of information • Good Communication • Exchange of the “right” information! • Only a small part of the message gets there!

  3. Communication Styles • Readers • Listeners • Exchangers • Movers • Manipulators • Viewers

  4. Message Elements • Sent • Purpose • Body language • Proxemics • Inflection • Received • Listening • Bias • Connotations • Appreciation

  5. Problems • Distance • Media • Asymmetric Power • Focus • Signal to Noise Ratio

  6. Media Richness • Temporal Proximity • Proximity • Multiple Cues • Natural Language • Availability of Feedback

  7. Media Richness • Text • Audio • Video • Face to face • Mixed

  8. Safety Net • Plan • Confirm • Listen as well as speak • Follow up • Give/get feedback

  9. Remember! “It doesn’t matter whose fault it is--it only matters who has to pick up the pieces!”

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