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MANAGING CHANGE

MANAGING CHANGE. ROSE CLEMENTS / HR DIRECTOR – MICROSOFT. “The journey of discovery is not always about seeking new lands, but in seeing with new eyes”. Marcel Proust. THE CHANGE CURVE. Stability (denial). Doubt (resistance). Hope (exploration). Capability (commitment). Where Are You?.

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MANAGING CHANGE

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  1. MANAGING CHANGE ROSE CLEMENTS / HR DIRECTOR – MICROSOFT

  2. “The journey of discovery is not always about seeking new lands, but in seeing with new eyes” Marcel Proust

  3. THE CHANGE CURVE Stability (denial) Doubt (resistance) Hope (exploration) Capability (commitment) Where Are You? Where Is Your Business? • Enthusiasm • Confidence • Satisfaction • Productivity • Commitment • New stability level • Contentment • Comfort • Perceived competence • Clarity • Relationships • Security • Change • Exploration • Skill development • Connections • More clarity • Inquiry • Direction • Denial • Confusion • Loss • Blame • Incompetence • Regrets • Fears

  4. TRANSITION vs. CHANGE

  5. THE TRANSITION PROCESS ENDINGS (reconciliation) EXPLORATION (reorientation) NEW BEGINNINGS (recommitment) Productivity Enthusiasm Energy Hope Impatience Denial Acceptance Anxiety Creativity Shock Scepticism Fear Stress Avoidance Confusion

  6. THE TRANSITION PROCESS ENDINGS (reconciliation) EXPLORATION (reorientation) NEW BEGINNINGS (recommitment) Productivity Enthusiasm Energy Hope Impatience Denial Acceptance Anxiety Creativity Shock Scepticism Fear Stress Avoidance Confusion

  7. THE TRANSITION PROCESS ENDINGS (reconciliation) EXPLORATION (reorientation) NEW BEGINNINGS (recommitment) Productivity Enthusiasm Energy Hope Impatience Denial Acceptance Anxiety Creativity Shock Scepticism Fear Stress Avoidance Confusion

  8. THE TRANSITION PROCESS ENDINGS (reconciliation) EXPLORATION (reorientation) NEW BEGININGS (recommitment) Productivity Enthusiasm Energy Hope Impatience Denial Acceptance Anxiety Creativity Shock Scepticism Fear Stress Avoidance Confusion

  9. KEY TO SUCCESSFUL TRANSITION Clarity What is ending… And what is not. Climate Be deliberate and About inclusive The Four P’s Purpose Picture Plan Part

  10. A STRATEGIC FIVE STEP PROCESS • Establish the case for Change • Develop a Vision for Success • Build the Game Plan • Manage the Transition • Sustain Momentum by building Habitual Practice

  11. YOUR ROLE IN LEADING CHANGE ENDINGS EXPLORATION NEW BEGINNINGS Celebrate success Build alliances Discover the future together Encourage personal responsibility Provide training Ensure meaningful work Be Empathetic Define roles & responsibilities Mark the ending Celebrate progress Acknowledge losses Reinforce need for change Be approachable Share information Provide structure

  12. Call to Action… • Understand the Change Curve • Apply the five step strategic plan • Three keys to success: • Information, Structure, Support

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