Invites you to the Seminar – Workshop on:

1. SEMINAR FEE: The registration fee for the seminar is Six Thousand Pesos (P6,000.00) which will cover lunch, snacks, handouts & certificate of completion. Payment should be made to CLEARED, Inc. Center for Labor Education, Advocacy, Research and Development, Inc. ( CLEARED, Inc.) Invites you to the Seminar – Workshop on: MANAGING HUMAN RESOURCES IN THE BUSINESS PROCESS OUTSOURCING INDUSTRY RESERVATIONS AND INQUIRIES: Please call Jerowin or Vhel at telefax (02) 928-9206; You can also email at cleared_inc3@yahoo.com RESOURCE SPEAKERS: Dr. Virgel C. Binghay U.P. Associate Professor of Industrial Relations & Director, Center for Industry, Productivity & Competitiveness & Seasoned HR Practitioners from the BPO Industry Center for Labor Education, Advocacy, Research and Development, Inc. Room 104, U.P. - SOLAIR Diliman, Quezon City, 1101 October 19-21, 2009 Bonifacio Hall U.P. SOLAIR, Diliman, Quezon City Note: Seminar reservation is expected. We, however, reserve the right to postpone or cancel the training program as we see fit. CLEARED, Inc. Room 104, U.P. - SOLAIR Diliman, Quezon City Tel. Nos. 928-9206 (CLEARED, Inc.) Website: www.cleared.com.ph

2. Course Content: • Opening activities • Introduction • Leveling of expectations • Energizer Module 1: BPO Industry Situationer in the Philippines • Business characteristics • Industry growth & prospects • Human resource management: issues & challenges Module 2: Effective BPO Practices in Staffing • Recruitment strategies • Selection techniques • Placement activities Module 3: Effective BPO Practices in Developing Talents • Training (including coaching & counseling) • Performance management • Career development & succession planning • Organization development Module 4: Effective BPO Practices in Rewards Management • Pay for position approaches • Pay for performance schemes • Pay for person strategies • Employee benefits practices Module 5: Effective BPO Practices in Employee Relations • Motivational programs • Employee discipline • Conflict management & grievance handling • Other forms of dispute settlement Integration Evaluation Closing activities MANAGING HUMAN RESOURCES IN THE BUSINESS PROCESS OUTSOURCING INDUSTRY October 19-21, 2009 9:00 am – 5:00 pm RESERVATION/CONFIRMATION SLIP SEMINAR – WORKSHOP ON: MANAGING HUMAN RESOURCES IN THE BUSINESS PROCESS OUTSOURCING INDUSTRY October 19-21, 2009 TO: CLEARED, INC. Fax Nos.: (+632) 928-9206 We are interested in attending this seminar/program. Please consider this as our reservation/confirmation. Name: 1) _________________________________________________________ Nickname:_____________________ 2) _________________________________________________________ Nickname:_____________________ 3) _________________________________________________________ Nickname:_____________________ 4) _________________________________________________________ Nickname:_____________________ Organization/Company: .__________________________________________________________________________ Tel No/s.: ______________________________ Fax No.:___________________ Sender: _______________________ E – mail: ________________________________________________________________________________________ Rationale: One of the driving forces in the Philippine economy today is the industry called Business Process Outsourcing. It generates both employment and revenues to the nation. But its existence is being challenged by people-related problems such as lack of supply and high attrition, among others. This course is therefore designed so that BPO HR practitioners would be more equipped with appropriate tools and techniques to manage and motivate human capital within the BPO context. Course Objectives: At the end of the 3-day highly interactive seminar-workshop, the participants would be able to attract, select, develop, motivate, and retain talents for their work organization. Methodologies: Lecture, Discussion, Critiquing, Exercises, Structured Learning Experiences, Games.