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NS1000 V3.0 - Call Centre Solution Lineup -

NS1000 V3.0 - Call Centre Solution Lineup -. Rev1.0 08 Aug., 2013. 1. 1 Overview. Solution. Panasonic Call Center / Contact center solution Lineup. Panasonic provides Call center / Contact center solution as Panasonic solution lineup.

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NS1000 V3.0 - Call Centre Solution Lineup -

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  1. NS1000 V3.0- Call Centre Solution Lineup - Rev1.0 08 Aug., 2013

  2. 1. 1 Overview Solution Panasonic Call Center / Contact center solution Lineup Panasonic provides Call center / Contact center solution as Panasonic solution lineup. You can offer suitable solution according to the customer’s requirements. Sophisticated Solution (Cytrack CyCC series) Agents - Main Target : 100 or more Agents (Full time Contact Center ) - Multi-media channel (Contact from Web, chat, e-mail, SNS ) Internet Professional Solution (Poltys CC series) Agent tool Agents Customer DB Functionality (Screen/Reporting flexibility, Agent tool) - Main Target : 10 to 100 Agents - Various monitoring & Reporting - 20 or more types of Monitoring, 40 or more types of reporting - Agent tool integrated with customer database Supervisors Supervisor tool - Voice recording to External Server -> Recording time : No Limitation (depends on server capacity) Reporting Simple Solution (Built-in server-less solution) Supervisor tool Supervisors - Main Target : 5 to 15 Agents Agents Reporting Monitoring - Simplified monitoring & Reporting - 3 types of Monitoring, 3 types of reporting Monitoring - Voice recording to NS1000 -> Recording time : Max. 1000 hours (Backup to NAS available) Voice Recording Capacity (Number of Agents, Voice recording time, Reporting period)

  3. 1. 1 Overview Solution Panasonic Call Center / Contact center solution System configuration Sophisticated Solution (Cytrack CyCC series) Supervisor • CyCC server for Agent and Supervisor • Optional modules for multimedia contact • CyReport, CyQ Call distribution engine, Agent control, etc. Agent • CyConsole Professional Solution (Poltys CC series) Supervisor • CC Supervisor (CC View) • or • Web Browser (CC View 2012) • CC pro server for Agent and Supervisor • CC Record pro server for Voice recording Agent Call distribution engine, Agent control, etc. - CC Agent Simple Solution (Built-in server-less solution) • CA Supervisor • or • Web Browser forACD function • (Monitoring & Reporting) Supervisor Call distribution engine, Agent control, etc. Agent • CA Pro • or • CA Operator Console - NAS for voice data backup

  4. Panasonic Call Center solution Lineup Comparison Solution

  5. Panasonic Call Center solution Lineup Solution Comparison

  6. END END

  7. Modification 20130808-010 NS1000 V3.0 Call Centre_solution_LineUp_Rev1.0_08Aug2013.pptx - 1st release

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