KIOSK AUTOMATED ADULT REPORT IN SYSTEM

1. KIOSK AUTOMATED ADULT REPORT IN SYSTEM Presented By: Mark Garcia, Adult Consultant Los Angeles County Probation Department February 2006 Hello. I am Mark Garcia, the Adult Consultant for the Los Angeles County Probation Department. As the Adult Consultant, I am involved in a multitude of projects throughout the Department, including interacting with courts, citizens, probationers, and various Departmental personnel. I am also involved in various projects in the Adult Services Bureaus that are designed to make our operations more efficient and cost effective.Hello. I am Mark Garcia, the Adult Consultant for the Los Angeles County Probation Department. As the Adult Consultant, I am involved in a multitude of projects throughout the Department, including interacting with courts, citizens, probationers, and various Departmental personnel. I am also involved in various projects in the Adult Services Bureaus that are designed to make our operations more efficient and cost effective.

2. Introduction Overview of problems Numbers of adult probationers on minimum service caseloads, mailers, accountability Early KIOSK research performed by AFSB In Los Angeles County, there are over 61,000 adult probation on active formal probation. Approximately 40% of these probationers are on Automated Minimum Services (AMS) caseloads. Generally, these are low risk probationers, who have traditionally been allowed to report to the Department via �Mailers�, which are a mail-in report that the probationer completes and mails on a monthly basis. Mailers are time consuming to process, can be lost in the mail, are incomplete or illegible, and have the potential of being completed by someone other than the probationer. With little or no office contact, the probationers are not encouraged or motivated to make required payments such as restitution to victims. Successful reporting percentage on mailers was (20K)65% vs. KIOSK (18K) 89%. As early as 1995, the Department began a review of agencies that were using KIOSK reporting. Ultimately, in 1998, one of the agencies actually visited by Probation executives was the City of New York Department of Probation. In early 1999, an RFP was sent out and the vendor chosen. We are currently using KIOSK equipment developed and maintained by Automon. http://www.automon.com (800) 539-0048 In Los Angeles County, there are over 61,000 adult probation on active formal probation. Approximately 40% of these probationers are on Automated Minimum Services (AMS) caseloads. Generally, these are low risk probationers, who have traditionally been allowed to report to the Department via �Mailers�, which are a mail-in report that the probationer completes and mails on a monthly basis. Mailers are time consuming to process, can be lost in the mail, are incomplete or illegible, and have the potential of being completed by someone other than the probationer. With little or no office contact, the probationers are not encouraged or motivated to make required payments such as restitution to victims. Successful reporting percentage on mailers was (20K)65% vs. KIOSK (18K) 89%. As early as 1995, the Department began a review of agencies that were using KIOSK reporting. Ultimately, in 1998, one of the agencies actually visited by Probation executives was the City of New York Department of Probation. In early 1999, an RFP was sent out and the vendor chosen. We are currently using KIOSK equipment developed and maintained by Automon. http://www.automon.com (800) 539-0048

3. KIOSK COMPONENTS 1.Enrollment Station